Official

Accepted

Unanswered

Advanced Filters

Search Results (105)

Relevance
Request for Recontract Voucher (Mobile)

Dear StarHub May I request for recontract voucher? I am eligible to recontract currently. Appericate If you can look into my request and kindly con

Question

 • Postpaid

6

0

0

Unable to activate numbershare

Hi Carla, I’m having the same issue with the others and I’ve also requested for StarHub to call back but no one actually bother to follow up with me o

Question

 • Postpaid

36

1

0

I want to do installment

I want to do the installment but it says you're not eligible for a monthly installment plan

Question

 • Devices

8

1

0

StarHub mobile subscription policy change ? collecting payment in Advance ?

Recently i have renewed by mobile subscription, my first month bill came surprised to me double billing.1. Pro-rated bill (17/04/21 - 15/05/21)2. Adva

Question

 • Postpaid

15

1

0

Is receiving SMS free in prepaid?

Hi, is receiving sms free for prepaid cards? I have free data and voice time in my account but I don’t have any sms s, can I still receive a sms

Question

 • Prepaid

9

1

0

Recontact SIM only plan

I am currently on a 2 year contract. It says that I can recontract from 1 April 2021, contract end 14 Aug 2021. I was planning on changing to SIM only

Question

 • Postpaid

11

1

0

Can’t use FamilyConnect mobile data on my Apple Watch SE

My watch is activated with FamilyConnect plan. I can make phone call from and to the watch, but cannot use the mobile data to locate its location or m

Question

 • Network

12

2

0

CIS mobile and HomeHub together

Hi, I'm a HubClub qualified customer, which entitled me for: - 20% mobile monthly plan discount - $200 off/waiver to do yearly re-contract. Recently

Question

 • Postpaid

20

1

0

i want to share my data with my daughter

how do i do that? thank you!

Question

 • Postpaid

12

1

0

I would like to cancel my oder number of od : < removed private information > i make a mistake that choose wrong item..

I want to cancel my oder < removed private information > that i make a mistake that choose wrong item. How can i do?

Question

 • Postpaid

5

1

0

unable to use my mobile sim card to call indonesia mobile number

unable to use my mobile sim card to call indonesia mobile number

Question

 • Prepaid

7

1

0

PUK code reset

SIM card is locked due to PUK code being accidentally set. Would require assistance to deactivate it.

Question

 • Prepaid

12

1

0

New number

can i change new number online without going down to starhub ?

Question

 • Postpaid

12

1

0

Phone Call gets cut off all the time

Hi I am using Starhub mobile services. When I make a phone call, it always gets cut off in the middle of conversation. This happens so frequently and

Question

 • Postpaid

20

2

0

Prepaid mobile expired. Main Balance gone

My prepaid mobile expired and main balance $229.24 gone immediately. I re-topup just few hours later. Could you refund my previous balance? Thank you.

Question

 • Prepaid

20

2

0

Disappointing StarHub Customer Experience

I would like to lodge a complaint against StarHub general customer service. I have recently logged in several posts on StarHub community site regardin

Discussion

 • Postpaid

69

1

0

iPhone Replacement

I’m just wondering, it has been a week since I re-contracted and got a new device, but I’m thinking if there’s a way to swap or do p

Question

 • Devices

15

1

0

Why is there NO Network coverage In Changi North Crescent!

I am working in Changi North Crescent There is totally no network! Cant Make calls or use the internet. This have been going on for 1 month now. I ha

Question

 • Network

21

1

Request for services suspended

Dear sir I want to extend my mobile phone service suspension for another six months My mobile number < removed private information >

Question

 • Postpaid

15

1

0

Recontract and entered incorrect email address for order email proof

Just recontracted my mobile line and paid the $300 recontract fee. But then I realised I spelt the email incorrectly so I did not get the order email.

Question

 • Postpaid

16

2

0