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Facing Hub iD issues? Read this!

As a StarHub customer, we encourage you to sign-up for a Hub iD. Because through your Hub iD you can easily manage all your StarHub services via My StarHub App or My Account. In case you’re encountering Hub iD issues, you don’t have to worry. Just look for the scenario you’re facin

Article

 • Resources

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My StarHub App 101: How to Download and Log in to My StarHub App with Hub iD and mobile number

If you’re reading this, you might be new to My StarHub App, or even new to our StarHub fam-bam (welcome!). If you ask any of our advocates or long standing customers, they’d tell you that My StarHub App is a very handy tool to manage all your StarHub services. Downloading and using My St

Article

 • My StarHub App

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Request puk code

I at Malaysia now How can I get PUK code I can't call helpline

Question

 • Prepaid

13

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Account terminated without being requested

My Account was terminated when i did not request for it to be terminated, can someone tell me why?

Question

 • Postpaid

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starhub ID cannot link to my FIN

I went to starhub shop for signing up a mobile line. A staff helped me to do it. He created a starhub Id too. But in the end,there was no stock. Then I tried to order from online but I cannot use the early email for starhub Id cuz I dont know password and cannot complete registration. Then I used an

Question

 • My StarHub App

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SmartUC login disabled

Hi, this is my first time login into SmartUC, I am not really familar with the web login portal, I successfully login to Admin id and change to new password, but unable to relogin. Please help.

Question

 • Devices

28

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Unsubscribe from numbershare to transfer to new Apple Watch

Hi, I spent hours trying to unsubscribe from numbershare to transfer to a new Apple Watch, I kept getting error msgs in the StarHub app but with no reason. By accident I found that I needed to switch to the master hub account to do so! (my wife and I have a hub account but recently the StarHub app

Idea

 • Ideas Exchange

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StarHub tv+

I just got new plan StarHub tv+ but it’s working two days good. last two days want on or change channel or back home or change to hotstar it will take 10 to 20 minutes   I tried off on and all cable reconnected but still same compared to old set top box is good   

Question

 • StarHub TV+

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Manage all your StarHub Services on My StarHub App

Manage. Monitor. Pay. Purchase. You can now do more with our My StarHub App. Enjoy real-time updates of your StarHub account, subscribe to add-ons, manage your bills, and many more. Key features: Manage all your StarHub servicesTake control of all your StarHub services from mobile, TV and broad

Question

 • Resources

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Error 503 after clicking the virtual assistant link

Clicking the virtual assistant link says "HTTP error 503, the service is unavailable". Is there some maintenance going on?

Question

 • starhub.com

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My Hub ID not linked to my subscription.

Hi I have just signed up with Starhub TV+ however i am not able to log in to Starhub TV+ as it stated that my hub id does not link to my subscription. Pretty frustrated with this issue.

Question

 • My StarHub App

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missed delivery

hi i have missed my delivery but im unable to reschedule as i cannot link my ic number to my starhub account as im singing up a new line please help me ....

Question

 • Postpaid

24

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How do I set auto TV+ updates without Hub ID login ?

TV+ has frequent updates and older folks have issues with login. Can we set auto updates without frequent log in ? It’s very inconvenient.

Question

 • Devices

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Brad

Hi. Would like to enquire about CIS. Can i use my wife’s CIS eligibility to sign/recontract for an existing number under my name without transferring of ownership? For eg. Logging in to my Hub id online and recontract existing number with my wife’s CIS benefit.

Question

 • Postpaid

14

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Wrong contract plan registered, refuse to reply

Has anyone encountered an issue where the plan signed up for you is different from what you originally planned for? I did encounter several issues while signing up online (number suddenly not available, address blanks crashed, meant to write "Singapore" as the location but can't fill.. etc). It was

Question

 • Postpaid

24

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Can’t link my acc

it said my hub id was not link to my acc need to upgrade. So when I went to upgrade and entered my fin number it said my fin number was not registered with StarHub services so what should I do ??

Question

 • My StarHub App

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National Day free channels

Hi I was watching the free National Day frre channel, HBO 601..for about 20 mins and than it stopped and is asking me to subscribe or exit to live TV. 1.tried pulling out power, cables etc waited few niutes and tha. Plugged in again. Did not work. 2. Log off and logged in ..did not work 3. Called he

Question

 • StarHub TV+

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Blocked simcard

hi, I have my star hub Sim I used for roaming.. due to bad signal, I tried so many times to login my account using star hub app.. now that I'm in Singapore already, I found out that my Sim no longer works.. no signal.. can I recover my simcard? my simcard number is < removed private information &

Question

 • Network

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Why is Starhub TV+ box locked to one HUB ID subscription?

Hi everyone, I recently subscribed to Starhub TV+ with 1 TV+ pass (24 month contract) and 2 Starhub TV+ boxes (12 months rental contract). My parents actually have a Fibre TV subscription but as we did not lay cables in our place, we could only have 1 Fibre TV set top box where the Terminal Point

Question

 • Devices

103

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Hub club discount

Hi there, I'm a hub club member and currently enjoying 30% discount of the rates for 2 of my 2-year contracted postpaid lines. I also have 2 other SIM only plans under my account (for my kids' phones) and I would like to ask if the Hub Club discount can extend to these lines as well. Thanks!

Question

 • Discussion

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