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Poor Routing to Australian Based Servers on Starhub Network

Hi all, Recently I have been playing some League of Legends on the OCE servers (104.160.156.1) located in Sydney, Australia.   Just over the last month multiple of my friends also with Starhub have experienced a doubling in ping from ~100 to ~250. In order to remove variables, we have tried m

Question

 • Internet Connectivity

34

2

0

Accepted Solution

Wallet credits deducted with no reason

I have been having issues with Starhub disabling my wow data plan after a refresh back in March. During that period of time, I was asked to reload $10 into wallet so I could data roam. Starhub deducted my credits almost immediately down to $2 and was told that the deduction was due to roaming with a

Question

 • Prepaid

48

1

0

Accepted Solution

how to change postpaid sim ownership

Hi Team, I have a post paid (no contract - sim only) sim card and I'm using it. But which is under my wife's name and I want to chance its ownership under my name. How can I do that, pls help to advise on this. thanks.

Question

 • Postpaid

87

1

0

Accepted Solution

Porting in to another telco

Hello, I currently have a SIM-only plan which expired about a week ago and I'm planning to switch to another telco through port-in. My current plan still has lots of data left, of which I am using them now until the cycle ends in 10 days time. I do not have any outstanding bills and are awaiting fo

Question

 • Postpaid

113

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0

Accepted Solution

Amazon unsubscribe

suddenly remember that I need to unsubscribe amazon prime by today to prevent concurrent $2.99 charge.. went to my starhub app and unsubscribe.. they pop out " something went wrong ". so I went to playstore and update app and still same.. went to help my dad unsubscribe also give me error.. would I

Question

 • Postpaid

506

3

Accepted Solution

StarHub Trade In of my iPhone & Port In

Hi, Anyone knows that how I can arrange a trade-in my old iPhone XS Max via StarHub Online shop? Additionally, I would like to verify whether possible to return my iPhone a couple of days later as I need to transfer my data from old to new one.  I am currently using another ISP and will need

Question

 • Devices

200

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0

Accepted Solution

About ipv6 support

Is there a mobile sim that supports ipv6? If so, could you tell me that plan?

Question

 • Postpaid

21

1

0

Accepted Solution

Pacific blue out of stock

Hello anyone knows when Starhub will restock the pacific blue 12 pro max 128gb as I am looking to recontract in 1.5weeks time

Question

 • Devices

21

1

0

Accepted Solution

Samsung Tab S7 restock availability?

Looking for Samsung Tab S7 contract with StarHub. But last few weeks it's out of stock.

Question

 • Devices

77

2

0

Official Solution

How to Separate Bills?

I subscribed to starhub mobile and broadband, the bill appears in same bills, but I would like to separate in 2 bills. How do I do it? I dont see a place to separate them.

Question

 • starhub.com

18

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0

Accepted Solution

Starhub network frequency

Hi I was planning on getting a pixel 5. While I know 5G is not a thing here yet I was wondering if it's suitable to use with starhubs frequency bands? The bands are as follows Technology GSM / CDMA / HSPA / EVDO / LTE / 5G 2G bands GSM 850 / 900 / 1800 / 1900   CDMA 800 / 1700 / 1900

Question

 • Devices

336

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0

Accepted Solution

Can not connect 4G

I bought a new sim card 3 days ago. When I connect to 4G, it says that “Can not connect to cellular network “. I try to restart my phone many times and change sim card to another phone. But still can not solve it.  Please help. Thank you so much 

Question

 • Prepaid

36

1

0

Accepted Solution

Update FIN to NRIC

Hi, may I know how do I update FIN to NRIC?

Question

 • Postpaid

191

1

0

Accepted Solution

How to activate "Dolby Digital" on the new StarHub TV+ set-top box?

I have my StarHub TV+ connected to my AVR. However my StarHub TV+ can only transmit 2 signals to my AVR, i.e., left and right channel, and the not the promised "Dolby Digital 5.1" signals.Called 1633 more than 5 times to speak to their "technical support" staff. None could help.I hope this communit

Question

 • Devices

556

7

0

Accepted Solution

My starhub sim card not working

What should I do? please help me back and active my prepaid SIM card sturhub number ? please... please.. please..

Question

 • Network

834

2

Accepted Solution

Hi i need to terminate my mobile line ( post paid / no contract) from oversea how to terminate ? please let me know.

Hi i need to terminate my mobile line ( post paid / no contract) from oversea how to terminate ? please let me know. i could not call from oversea , so please advise alternative / online method? thanks

Question

 • Postpaid

1.2K

1

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Accepted Solution

Enter PIN to lock SIM

Got a new 5G postpaid SIM card for my iPhone. What is the default PIN to enter to lock my SIM? Thanks for help.

Question

 • Postpaid

12

1

0

Accepted Solution

Slow U/D Speeds for 1Gbps connection

Hello, I am having issue with my U/D speeds. I am subscribed to the 1Gbps Homehub plan and I'm getting poor speeds with a laptop directly connected via CAT7 ethernet cable to the Asus AC88U router which is then directly connected to the Fibre modem. The last time I checked (probably end of 2020) I w

Question

 • Internet Connectivity

47

1

0

Accepted Solution

not able to view local channel

Hi. I have just changed to the new StarHub TV+ Box and not able to view local channels, but can view the subscribed ones. It is on a broadband connection with a compatible router connected via wired connection to linksys EA8100. I have also tried restart both router and tv box but issue still persi

Question

 • Channels and Programmes

86

4

Accepted Solution

Unable to connect to Prepaid SIM Mobile Data on iPhone

Hi, I switched the prepaid sim from Motorola handset to iPhone, and since then I am unable to connect to mobile data. Please assist, Thanks.

Question

 • Prepaid

47

1

0