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GreenR Community Guidelines

Welcome! At GreenR (pronounced as Greener) Community , we always believe there’s always something for everyone. Whether you’re a StarHub

Article

 • Announcements

10.9K

1

Scam Alerts: Protect Yourself Against Scammers

These days, scams come in many forms and if you do go online or own a mobile number, you leave digital footprints and you run a risk of getting your p

Article

 • Scam Alerts

95

0

0

About GreenR Community

GreenR (pronounced as Greener) Community is a place where we talk about StarHub’s products, services and the thing

Article

 • Announcements

829

2

0

Starhub level of service, response & axcountabilityhar

We have reported to both Starhub and Google RE an unauthorised usage charged (close to 2k) to an unused SIM card card given by Starhub. No one seem to

Question

 • Devices

22

1

0

Entitlement for only one CIS line

Dear Sir/Madam, Today I tried to port in one new line to Starhub under CIS plan and have input all my particulars and requirements in the website. Ho

Question

 • Online Store

9

1

0

Roaming service is not available

Hello mam/sir I already send message Starhub in messenger but they always asking the account holder which is i dont have any contact now to our agent

Question

 • Roaming

12

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Do expired prepaid SIM cards count towards the 3-card limit?

I have previously purchased StarHub prepaid SIM cards that have since expired. Do they still count towards the government’s 3 prepaid SIM card p

Question

 • Prepaid

23

1

0

Feedback and Complaint - Poor handling of complaints that leave customers helpless

I recently submitted a complaint for service disruptions I have had to endure for a month since I recontracted to TV+. In my complaint I clearly felt

Discussion

 • StarHub TV+

45

1

0

Existing Fibre TV to TV+

Currently on Fibre TV subscription.Setup as belowNucleus Connect:* port 1 -- Linksys EA8100* port 2 -- Homeplug 1~ Homeplug2 -- Fibre Set top boxSo we

Question

 • Devices

251

1

0

MaxMobile Free 1GB

Currently Starhub includes MaxMobile Free 1GB with my Homehub bundle. If I recontract to the new HomeHub + 1G, will I get the MaxMobile Free 1GB?

Question

 • Discussion

131

1

0

CIS mobile plan promo of another free SIM card

I read in your T&C page for the CIS mobile and it says: "2 years FREE mobile plan promotion" (1GB and 50 outgoing minutes) Can I get this if I re

Question

 • Postpaid

26

1

0

Setting up the TV+ Box

Hi. I'm having trouble understanding this new Starhub TV+ Box setup. Currently, I'm under the old Homehub plan where I'm using the Fibre TV box and th

Question

 • StarHub TV+

24

2

0

Cannot register to 3G Network

I have a GPS Tracker which has 2G/3G. It can list available networks "52505" which is starhub, but it says device is not registered on network. Follow

Question

 • Network

17

1

0

iPhone 12 esim support

Dear Starhub, It has been 2 years since iPhone XS launched with e-sim capability. I believe this request has been raised multiple times such as the fo

Question

 • Postpaid

788

1

Activation of sim card

iwent o plaza sing to get my new SIM card new number. The staff told me 15mins or 4 hours will be activated. Then my old number became no service, I i

Question

 • Postpaid

27

1

0

shows no service

my starhub shows no service on carrier - sim card Urgently needed help as i am not receiving messages

Question

 • Postpaid

15

1

0

Never Ever Resolved Issue

Hi, my team has called, email, posted here, on IG to Starhub regarding a Fraudulent Transaction happening from my account. This is a close to $2k frau

Question

 • Postpaid

17

2

0

HELP: UNABLE TO RECEIVE PHONE CALL SINCE MAY 2020

Dear Starhub Agents and Fellow Community Members,Please help a fellow member out from his nightmare with recent Starhub services.During the period of

Question

 • Postpaid

39

1

0

Contract Completion - Queries

Hi Team StarHub, My broadband contract ends on January 3rd, I am keen to know the following-  I am moving houses, if I recontract, what’

Discussion

 • Devices

20

1

0

Reactivation Option

I have a starhub prepaid simcard and currently I am stuck outside Singapore waiting approval to return. My simcard validity expired and its not receiv

Question

 • Prepaid

14

2

0