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Regarding deposit claim

I have used starhub postpaid plan from 17 Feb 2019 to 17 Feb 2021. It may going to end soon, so I just have to plan my deposit amount pls be advice on

Question

 • Postpaid

9

1

0

HELP! I GOT BILLED FOR UNUSED SERVICES AFTER MY CONTRACT ENDED!!

I was still in the middle of my contract when I was going to be moving out of Singapore so I talked with TWO StarHub representatives both of whom

Question

 • Postpaid

23

1

Starhub plan cancellation confirmation

Hello, I recently terminated my 24months plan early but did not receive any form of confirmation. I would like to check if my plan has been terminated

Question

 • Channels and Programmes

18

1

0

How to cancel my mobile contract from abroad?

I would like to terminate my current mobile plan. My two year contract is supposed to end on 21 Jan, 2021, but I believe it will automatically be ren

Question

 • Prepaid

18

1

0

Terminate Fibre Broadband Contract

Hi I will be leaving Singapore in October, how do I terminate my contract please?   Thanks

Question

 • Internet Connectivity

78

1

0

Amount refund for terminated contract & transfer the ownership of contract

I have received 2 e-bill amount refund email notification from Starhub for different contract on 14 Sep20 and 06 Oct20. However, I didn't receive any

Question

 • Postpaid

25

1

0

Cannot find button to unsubcribe Starhub Go Family

Hi, Tried searching the unsubscribe button in the account management page after selecting the TV service. Stuck at this page, screenshot below. (Proc

Question

 • StarHub TV+

19

1

0

Change Service Agreement Date

Hi, I’ve set up a new broadband plan with Starhub on 28 Mar. But due to change in plan, I’d like to move it forward to 14 Mar. Called CS a

Question

 • Home Networking

10

1

0

Termination of Mobile connection from abroad

Hi - I have moved out of country and want to cancel my connections. Can you please help me how to go about doing the same from abroad. regards Sujoy

Question

 • Postpaid

8

1

0

Pospaid deposit refund

As a work pass holder, I have paid $200 as SIM ONLY PLAN deposit, but when I re-contract, I was required to pay another $200 deposit, and I was told t

Question

 • Postpaid

12

1

0

Inflexible Telco and Intellectually Disabled Customer Service Operator

Hello, Im writing in to complain about Starhub inflexibility and indifference attitude towards custmers affected by COVID-19. I had signed up for a n

Question

 • Postpaid

40

3

Starhub Issues

I am a Starhub customer for more than 15 years now, but now, I am seriously considering of dumping Starhub. I recently re-contracted by HomeHub Plan,

Question

 • Devices

40

1

0

Feeling conned by Starhub

To Whom it concerns, I hope this forum is the right one to bring justice.   I had been looking for broadband + cable TV packages and came acros

Discussion

 • Channels and Programmes

188

3

Cancellation of services

Hi, may I check what items I have to return upon cancelling my homehub services?

Question

 • Home Networking

17

1

0

Frequent Fibre Internet connection and TV+ issues

Have been a loyal StarHub customer since 2013 - Cable, Fiber, mobile and never had any issues. Since re-contract in early June 2021 where I was forced

Question

 • Internet Connectivity

14

1

0

Terminate mobile broadband service

Greetings. I would like to terminate my mobile broadband service for my mobile broadband no. < removed private information >. Can you proceed

Question

 • Postpaid

11

1

0

WiFi 6 and the new generation WiFi 6E  Routers

WiFi 6 and WiFi 6E Routers HI Starhub,   Could you please make the WiFi 6 and WiFi 6E  Routers available in the broadband plan offer 

Idea

 • Ideas Exchange

131

2

0

Complaint on starhub public relation

My phone network has been giving me problems since March 2021. I’ve been trying to solve this issue with starhub but unfortunately there’s no solution

Discussion

 • Network

13

1

0

About recontract broadband service agreement

Hi Starhub, I just received a phone call from StarHub about recontracting broadband. They emailed me the new agreement after the call. The Subscripti

Question

 • Internet Connectivity

21

1

0

Finally.. Terminated contract with Starhub!

Finally.. Terminated contract with Starhub! Staff at Starhub deserves more!!

Question

 • Prepaid

31

1

0