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Lack of compassion

"Customer at the Heart". This is one of 6 culture markers stated in Starhub's website. To me this means "making an effort to understand the customer:

Discussion

 • Resources

29

1

0

Home Broadband - Transfer

Hi , I want transfer my Home broadband connection to another person . He is also staying in same house . whether he need any deposit amount pay ? Whe

Question

 • Home Networking

21

1

0

Can i upgrade my current Starhub Fiber to Hub Plan

If i upgrade my starhub fiber plan (Still within contract) , can i upgrade to Hub Plan with TV? Will i be charge with early termination fee for my

Question

 • StarHub TV+

19

1

0

Early termination charges

Hi, anyone knows where I am able to calculate early termination charges for my current contract? Currently on the $80 2 year plan. My contract start d

Question

 • Postpaid

27

1

0

Termination equipment of home hub bundle

I will terminate my 2 year home hub bundle contract after it expires. Please advise which equipment needs to be returned for each of: - StarHub tv - h

Question

 • Devices

18

1

0

How to we get the free WiFi router when we recontact?

I’m with starhub many years, my WiFi router was old and slow. Why starhub only give free WiFi to new user? Why not to your loyalty customer?

Question

 • Home Networking

38

1

0

Incorrect mobile bill and no customer service line is answering

I paid my two month mobile contract in full and did not request to extend the contract. You are informing me that I owe two months for a aim card I do

Discussion

 • Prepaid

22

1

0

Terminate mobile plan

Hi, I'm no longer in singapore and stop using registered mobile number quite a long time already.I want to terminate my mobile plan and how can I do t

Question

 • Postpaid

50

2

0

Wrong contract plan registered, refuse to reply

Has anyone encountered an issue where the plan signed up for you is different from what you originally planned for? I did encounter several issues wh

Question

 • Postpaid

17

1

0

Homehub contract ends

Hi, my homehub contract is ending on 22 jan 2021. As per tele conversation with StarHub customer service officer, I was told to go down to any of the

Question

 • Home Networking

36

1

0

Returning equipment at the end of my contract

Hi, My fibre internet contract will be expiring on the 8th Oct. Should I return the equipment on that day or a day later? Are there any charges I shou

Question

 • Home Networking

2K

2

0

Retention Offer

My HomeHub contract has ended this week. Will someone in the sales team offer a retention package for me? I have went down to Starhub shop to check fo

Question

 • Discussion

25

1

0

Termination of Contract Due to Relocation to another country

Hi, My company has asked me to relocate to another country for projects there and therefore I will need to cancel my TV/ Internet in the middle of ne

Question

 • Internet Connectivity

138

1

0

termination of account under company name

Our company has decided to discontinued operation in Singapore. I am trying to terminate starhub account from oversea. The contract is under a compan

Question

 • Home Networking

65

1

0

Terminate Sim only Plan

I would like to Terminate Sim only Plan for my mobile number - < removed private information >

Question

 • Postpaid

30

1

0

Accidental subscription to hotstar

Please help me cancel my subscription. A few minutes ago I accidentally click on subscribe now for the hot star 12 month contract accidentally as I wa

Question

 • My StarHub App

60

2

0

Free MaxMobile DataPack not cancelled

Cancelled HomeHub broadband plan a long time ago and just realized that this free datapack is still in my account with a monthly statement. Pls cancel

Question

 • Devices

22

1

0

Maxinfinity Disconnection Fee

I returned my modem and canceled my broadband in the 24th month in January 2021. To my surprise, a line item in my latest bill appeared and that was M

Question

 • Devices

36

1

0

WARNING: Cross Carriage Issues Will Not Work For LIVE TV After Re-contract To "NEW HOMEHUB PLUS" Plan

I've been a StarHub customer my entire adult life and even before I could get a subscription of my own. I don't watch TV services anymore; I chose

Discussion

 • StarHub TV+

41

1

0

Terminate Mobil line

Hi: Can you please help to terminate my mobile line? I am not in Singapore for two years and this mobile line is not used anymore. , thank you.

Question

 • Network

9

1

0