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Termination

Hello my contract end 28th Not this year, i wanna transfer port. How much the termination fee. My plan is smart bubby

Question

 • Postpaid

23

1

0

Starhub Sim only contract Plan activated by Error

Team, I've initiated a re-contract request for $25 Sim only no contract plan - whereas the WebPage was stuck and I tried to refresh nothing displayed

Question

 • Postpaid

26

1

0

Termination of Mobile Service

Hi there, Pls assit to terminate 1 of my mobile service no. < removed private information > (contract ended) TQ

Question

 • Postpaid

15

1

0

SLOW Internet Service Directly from Modem (Not a wireless issue)

I pay for a 1 Gbps. I mostly get 100Mbps and lucky to see 300Mbps. I'm directly plugged into the modem. I've already had a tech come out, suggested ne

Question

 • Internet Connectivity

13

2

0

Fibre broadband contract ends

Hi, My fibre broadband contract is ended and not going to recontract, understand i need to return the modem to starhub @ Plaza Singapore. Only the mo

Question

 • Devices

32

1

0

End contact

Hi,I want to terminate the contract for the SIM only plan 25$ 1 years, how much should i pay ?

Question

 • Postpaid

11

1

0

Qns regarding late bill payment?

So recently i broke up with my ex and she has 2 lines under my name and she hasnt payed the bill for like 2-3mths? Even though she said she will but i

Question

 • Postpaid

18

1

0

Outstanding credit after porting to different networkam

Hi Starhub, I have ported my number to different network and recurved my starhub final bill with negative amount. How can I get my outstanding credit

Question

 • Postpaid

6

1

0

Switching from Contract Plan to 1-Year Sim Only Plan.

Hi, I currently have a mobile plan set to expire on April 2021. But I was just wondering, as recontract eligibility is upon reaching 21 months of the

Question

 • Postpaid

12

1

0

Terminate Starhub Service Contract

I would like to cancel my Starhub Service Contract with immediate effect. Broadband, Starhub Cable TV and landline.

Question

 • Internet Connectivity

29

1

0

Complaint - Terrible Service and Serious Process Flaws

Would also like to lodge an official complaint. It took 5 days ( over 120 hrs, when I was told it will take 24 to 48 hours) and over 15 calls to starh

Question

 • Devices

24

1

0

Regret re-contracting the TV service

Re-contracted the TV service in Jan and it has been the worst TV viewing experience we've ever had. Every time we switch on the set top box the channe

Question

 • Devices

90

2

0

Cancel mobile contracts from overseas

Hello StarHub (and knowledgeable users), I need to cancel some of my mobile contracts while I am outside of Singapore (and will continue to be for a w

Question

 • Postpaid

55

1

0

Starhub TV subscription issues with really bad customer care

Hi, We came to Singapore recently. We got 5 postpaid mobile connections. The process was easy. So, in early September, we requested Starhub for a 2m

Question

 • Channels and Programmes

58

1

0

Urgent Enquiry on Starhub's efforts to build customer retention

Dear Starhub After noticing that your website only provided a feedback form for customers and not any enquiry form, I had to call your hotline for

Question

 • Discussion

19

1

0

Terminating Broadband Contract for Misleading Deal

I was re-considering my Starhub broadband because of slow speeds. However, I was sold a 2-year Broadband contract because i would get a new Nokia Beac

Question

 • Internet Connectivity

28

1

0

Account terminated without being requested

My Account was terminated when i did not request for it to be terminated, can someone tell me why?

Question

 • Postpaid

20

1

0

Terminate 1000mbps fibre broadband

My contract ended and im terminating the service as im not even using it in the first place. Is there anythig that i need to return? Please send me pi

Question

 • Devices

15

1

0

Starhub re-contract SCAM you to change from 1 year contract to 2 year contract

I was under 1 year broadband plan with Starhub since June 2019 at SGD49.9/month. In June 2020, I received a SMS promotion for re-contracting service,

Discussion

 • Devices

61

0

0

Free disney+ promotion for 12 months on new s21 mobile+ plan not reflected in app?

I activated Disney+ through my starhub app for my new mobile+ 65 plan with Samsung s21. Although it is specifically mentioned that the promotion is va

Question

 • My StarHub App

28

1

0