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Cancel 11.11 order

I have ordered iPhone 11 Pro Max today on 11.11 sale. My order confirmation ID is CR20111131481. I’m sure that I ordered Midnight Green I waited

Question

 • Devices

22

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charging of termination of purchase which was inform not to b charg

I was informed by the sale personal for my mistake of wong purchase of handset which i would like to cancel and this will NOT HAVE TERMINATION FEE !!!

Question

 • Devices

12

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Free disney+ promotion for 12 months on new s21 mobile+ plan not reflected in app?

I activated Disney+ through my starhub app for my new mobile+ 65 plan with Samsung s21. Although it is specifically mentioned that the promotion is va

Question

 • My StarHub App

24

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0

Starhub plan cancellation confirmation

Hello, I recently terminated my 24months plan early but did not receive any form of confirmation. I would like to check if my plan has been terminated

Question

 • Channels and Programmes

17

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0

Termination v Transfer

Hi, I have a tv and broadband subscription with StarHub. I have 10 months left on both. I have to relocate and have to either cancel or transfer the s

Question

 • Home Networking

21

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HomeHub Plus to Fibre broadband

Hi there, My HomeHub Plus contract will end in mid-Dec, I would like to switch to normal broadband as I no longer need the TV service. What will be t

Question

 • Home Networking

30

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Cancellation of services

Hi, may I check what items I have to return upon cancelling my homehub services?

Question

 • Home Networking

16

1

0

Change Service Agreement Date

Hi, I’ve set up a new broadband plan with Starhub on 28 Mar. But due to change in plan, I’d like to move it forward to 14 Mar. Called CS a

Question

 • Home Networking

9

1

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Starhub re-contract SCAM you to change from 1 year contract to 2 year contract

I was under 1 year broadband plan with Starhub since June 2019 at SGD49.9/month. In June 2020, I received a SMS promotion for re-contracting service,

Discussion

 • Devices

57

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Termination equipment of home hub bundle

I will terminate my 2 year home hub bundle contract after it expires. Please advise which equipment needs to be returned for each of: - StarHub tv - h

Question

 • Devices

16

1

0

PSA: Starhub Numbershare doesn't work

I am writing this post to alert all prospective customers who are considering switching or signing up with Starhub – their customer service and techni

Discussion

 • Postpaid

19

1

Deposit refund

Deposit Refund Hi Starhub, I have port in my mobile line to other service provider since april 2021. May I know when can I get back my deposit

Question

 • Postpaid

9

2

0

Switching from Contract Plan to 1-Year Sim Only Plan.

Hi, I currently have a mobile plan set to expire on April 2021. But I was just wondering, as recontract eligibility is upon reaching 21 months of the

Question

 • Postpaid

11

1

0

End contact

Hi,I want to terminate the contract for the SIM only plan 25$ 1 years, how much should i pay ?

Question

 • Postpaid

9

1

0

Outstanding credit after porting to different networkam

Hi Starhub, I have ported my number to different network and recurved my starhub final bill with negative amount. How can I get my outstanding credit

Question

 • Postpaid

5

1

0

Installment plan for overdue bills

Hi Starhub Customer Service, please advice can i arrange for installment plan for my overdue bills. Due to this pandemic covid19 i'm having bit of dif

Question

 • Postpaid

19

1

0

customer service say i need to pay my termination contract on Dec

i call customer service to terminated my contract...she told me that i need to wait for Dec bill and i dont need to pay Nov bill which is not even ful

Question

 • Postpaid

19

1

0

Terminate Sim only Plan

I would like to Terminate Sim only Plan for my mobile number - < removed private information >

Question

 • Postpaid

26

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Account terminated without being requested

My Account was terminated when i did not request for it to be terminated, can someone tell me why?

Question

 • Postpaid

17

1

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Regarding deposit claim

I have used starhub postpaid plan from 17 Feb 2019 to 17 Feb 2021. It may going to end soon, so I just have to plan my deposit amount pls be advice on

Question

 • Postpaid

8

1

0