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StarHub Trade In of my iPhone & Port In

Hi, Anyone knows that how I can arrange a trade-in my old iPhone XS Max via StarHub Online shop? Additionally, I would like to verify whether possib

Question

 • Devices

116

1

0

Official Solution

How to Separate Bills?

I subscribed to starhub mobile and broadband, the bill appears in same bills, but I would like to separate in 2 bills. How do I do it? I dont see a p

Question

 • starhub.com

13

1

0

Accepted Solution

postpaid plan to sim only re-contract issue

Hi, I am currently on 24 months postpaid plan which contract is ending on early Dec, 2020. I want to change to 1 year SIM Only contract or SIM only p

Question

 • Postpaid

289

1

0

Terminate account

I’d like to terminate my account

Question

 • Postpaid

19

1

0

Recontract

I am trying to recontract but when I reach the Review Order page, there is this Voice add-on which cannot be removed. Although it says add ons can be

Question

 • Postpaid

20

1

0

starhub terminated customer internet due to sales team didn't process the recontract order

this is the second time starhub can't fulfil an renewal contract request and the internet is discrupted and customer service mentioend there's nothing

Discussion

 • Internet Connectivity

12

1

Changes to tagged mobile plans in my Hub Club bundle.

My parents mobile lines ( both using data plans, out of contract now), my wife's recently recontracted and my own, just ported in under a SIM only, no

Question

 • Discussion

21

1

0

Too many charges to relocate

My father and I are loyal customers and also I am also a shareholder of StarHub stocks. I and appalled that I have to pay multiple layers of fee just

Discussion

 • Home Networking

24

2

0

Recontract Voucher

Hi, my current contract ending March 2021, i just like to find out if I am eligible to receive any voucher for recontract?

Question

 • Postpaid

24

1

0

Latter of Authorisation

A latter of Authorisation for mobile line termination, may i know what are the details needed and how to submit?

Question

 • Postpaid

9

1

0

Recontract

Dear starhub I received recontract offer from sms on 2 months fee waiver and 2 smart WiFi free but when login the offer only stat for new sign in. I

Question

 • Internet Connectivity

36

1

0

Account terminated without being requested

My Account was terminated when i did not request for it to be terminated, can someone tell me why?

Question

 • Postpaid

20

1

0

Temporary Line Issue (I am still being billed)

Hi @Carla_P I have suspended my line (thru phone call) in November 2020 before travelling overseas,  however, I have now received a Final Remind

Question

 • Postpaid

11

1

0

Starhub level of service, response & axcountabilityhar

We have reported to both Starhub and Google RE an unauthorised usage charged (close to 2k) to an unused SIM card card given by Starhub. No one seem to

Question

 • Devices

26

1

0

Possible to restore number?

Hi all, I have prepaid number I use for a few years and I miss the deadline to pay for it to extend (07 of Nov). Paid yesterday $10 to extend (went s

Question

 • Prepaid

77

1

0

AUDIO INCARESING AUTOMATICALLY

EVER SINCE RECONTRACT IN MARCH 2021, MY STARHUB TV+ BOX HAS BEEN INCREASING THE AUDIO AUTOMATICALLY AND DECREASING AFTER 10 20 SECONDS I HAVE UPDAT

Question

 • StarHub TV+

10

1

0

Starhub is Un ethical

I have been a Starhub customer for over 12 years and I can not believe they are being allowed to get away with their behavior. The removed the FOX ch

Discussion

 • Channels and Programmes

76

3

0

Starhub SG - Breaching the contract

I worked as a contract staff to a leading Bank in Singapore. I have received a telco promo email from HR. Using my contract staff pass and EP as proof

Discussion

 • Postpaid

44

0

Request waiver of international data roaming charges

Hi StarHub, I would like to request for a waiver of the international data roaming charges. I forgot to turn off the data roaming when I insert my si

Question

 • Roaming

21

1

0

Change from Homehub to broadband only

Hi. I wish to change from my current homehub plan to broadband only plan. Any idea how to do it online or it must be done physically at the shop?

Question

 • Devices

50

1

0