Skip to main content

Official

Accepted

Unanswered

Advanced Filters

Search Results (20.8K)

Most Recent
Change Router

Hi, my router is provided by Starhub when i sign up for broadband ages ago. Recently i realised that the router wifi keep having unstable signal. some

Question

 • Internet Connectivity

1

0

0

iPhone 12 Can't use cellular data network

Yesterday I have bought a new iPhone12 but it can use cellular data. I have already opened the Cellular Data and Open the Access of Safari but still c

Question

 • Prepaid

1

0

0

How do I apply for a late payment waiver?

Hey guys! I think I am going to be charged a late payment fee in my next bill. The reason for the late payment was that I thought it would get charged

Question

 • Resources

3

0

0

How to we get the free WiFi router when we recontact?

I’m with starhub many years, my WiFi router was old and slow. Why starhub only give free WiFi to new user? Why not to your loyalty customer?

Question

 • Home Networking

2

0

0

CIS - verification

I have not had a successful experience at STARHUB outlet at Parkway Parade, as well as online 1633 call centre. I recently signed up online for a new

 posted 

20 hours ago

 • 

Last response by 

underdog 

11 hours ago

Question

 • Devices

2

2

0

Questionable advice from Starhub adviser to terminate contract

Hello. I have been a SH contract customer since 2013. My plan is due for recontract and I was told by SH that my reconstruct voucher was only SGD 50 f

Question

 • Postpaid

3

0

0

Accepted Solution

How to terminate SIM only (non-contract) plan

I am leaving Singapore and would like to terminate SIM-only plan (non-contract). Do I need to visit Starhub shop or return my SIM card? Or is it Ok ju

 posted 

a day ago

 • 

Last response by 

Marine777 

10 hours ago

Question

 • Postpaid

5

1

0

Dealing with Starhub for my homehub sign up has been an ABSOLUTE NIGHTMARE

Net link trust came to my place 3 times, starhub troopers 3 times, separately - and my fibre is still not up. I had to stay home for these visits and

Discussion

 • Internet Connectivity

6

0

0

Causeway point customer service is the worst

I was having problems with cancelling my add-ons purchases through the starhub app. I keep getting an error message. I drove down to causeway point st

 posted 

2 days ago

 • 

Last response by 

Carla_P 

2 days ago

Question

 • Postpaid

3

1

0

Beware of Starhub Roadshow that offer free prepaid sim card which uses personal details to register for another sim for illicit activity

On Aug 2020, there is a Starhub roadshow around Yishun which is giving out free prepaid sim card, in order to activate the sim card, one have to pass

 posted 

2 days ago

 • 

Last response by 

Carla_P 

2 days ago

Question

 • Scam Alerts

27

1

0

How to Change your StarHub Mobile Plan via My StarHub App?

Do you want to change your current StarHub mobile plan? You no longer have to call our Customer Support to do that! Simply log-in My StarHub App to ch

Article

 • Resources

3

0

0

ROAMING SIM NO SERVICE

hi.im currently in overseas.but my postpaid sim have "no sevice" but my bill still keep on going, i have tried a few phones. restart & all but.the

 posted 

2 days ago

 • 

Last response by 

almer 

a day ago

Question

 • Roaming

4

1

0

Bad Services and Customer Experience

Im a loyal Starhub customer for decades. I recently recontracted online to the latest Homehub+1G and the scheduled appointment for the troopers to com

 posted 

3 days ago

 • 

Last response by 

Marvinkoh 

2 days ago

Question

 • StarHub TV+

8

1

0

No audio on apps

Just embarked on Homehub+ Monday. When I switch on to Hotstar or Youtube and play, there is no audio. When I switch off and on the setup box, there is

 posted 

3 days ago

 • 

Last response by 

Carla_P 

2 days ago

Question

 • StarHub TV+

4

1

0

Mobile Data Lost

My mobile data was drained about 10G without me using on 4th of Jan 2021. I made a call to hotline complaining about the problem. I have been waiting

 posted 

3 days ago

 • 

Last response by 

Thawng 

3 days ago

Question

 • Network

6

1

0

Why is a Simple Hug Good for You?

Open up your heart and arms, ‘coz today (January 21) is National Hugging Day! This day is an annual event dedicated to the simplest and most eff

Article

 • #didyouknow

2

0

0

Poor 4G network connectivity in Anchorvale Lane

There is no 4G mobile data connection available in and around Anchorvale Lane, my friend who is using M1 is having no issue at all for 4G mobile data.

 posted 

3 days ago

 • 

Last response by 

Carla_P 

2 days ago

Question

 • Prepaid

4

1

0

Urgent! My Prepaid Number Not Yet Expired But Show No Services

Hi, my prepaid number not yet expired however it shows no service. May I know what should I do?

 posted 

3 days ago

 • 

Last response by 

Carla_P 

3 days ago

Question

 • Prepaid

5

1

0

Recontract Voucher

2 years ago, I received a $100 recontract voucher. 2 years later, only $50 recontract voucher. So the longer u are, the lesser you get? Despite being

 posted 

3 days ago

 • 

Last response by 

Carla_P 

3 days ago

Question

 • Postpaid

6

1

0

How to Send SMS to Singapore While Roaming in Canada

While roaming on my Happy Roam prepaid SIM card in Canada, how do I send SMS back to Singapore? What are the rates?

 posted 

4 days ago

 • 

Last response by 

Carla_P 

3 days ago

Question

 • Roaming

3

1

0