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Access Denied You don't have permission to access "website" on this server.

This is a going issue and I finally thought to leave this in the community and maybe I will take this to the social media from tomorrow. Last 4 weeks

Question

 • Internet Connectivity

2

0

0

Bill due paid full , how to call customer support as mobile network is down

Bill due paid, how to customer support as line is down

Question

 • Postpaid

3

0

0

Billing

When I tried to link Hub ID to Starhub Accounts I always get the ERROR - The NRIC / FIN provided does not belong to a valid customer,can anyone help

 posted 

12 hours ago

 • 

Last response by 

Izzuan 

12 hours ago

Question

 • Devices

3

1

0

Starhub re-contract SCAM you to change from 1 year contract to 2 year contract

I was under 1 year broadband plan with Starhub since June 2019 at SGD49.9/month. In June 2020, I received a SMS promotion for re-contracting service,

Discussion

 • Scam Alerts

4

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0

Starhub Scam you into 2 year broadband plan contract

I was under 1 year broadband plan with Starhub since June 2019 at SGD49.9/month. In June 2020, I received a SMS promotion for re-contracting service,

 posted 

13 hours ago

 • 

Last response by 

siriustrung 

13 hours ago

Discussion

 • Internet Connectivity

4

2

0

Deposit refund

May I know how to refund my deposit? My contract already end of this month.

 posted 

13 hours ago

 • 

Last response by 

Carla_P 

13 hours ago

Question

 • Postpaid

1

1

0

Zero customer service standard and front line staffs are not trained.

I have being with Starhub since 1st April 2000 when they only have mobile lines. Now I have recontacted on almost all my services with Starhub except

 posted 

14 hours ago

 • 

Last response by 

wenhua82 

6 hours ago

Question

 • Devices

5

1

0

Numbershare VAS on Apple Watch SE

customer service and service line don’t know what they are doing, all they can say is I am sorry I will escalate issue to backend team and call

 posted 

15 hours ago

 • 

Last response by 

Carla_P 

15 hours ago

Question

 • Devices

3

1

0

Change of account holder

Hi all, Need information on how to transfer account's ownership. I have been using STARHUB that was signed under my sister in law's name. Now i woul

 posted 

15 hours ago

 • 

Last response by 

Carla_P 

14 hours ago

Question

 • Prepaid

2

1

0

Global SMS being charged in my bill for the past 2 months

Hi, I do not understand why am i being charged for Global SMS in my bill. I did not send any SMS and i have called up customer service. The customer

 posted 

16 hours ago

 • 

Last response by 

Carla_P 

13 hours ago

Question

 • Postpaid

2

1

0

How to send money home on the StarHub Prepaid App?

StarHub has launched a new remittance service provided and processed by our partner, Pay2Home, a money transfer specialist in international payments f

Article

 • Resources

1

0

0

When will the iPad Air 4th Gen be restocked

I'm trying to recontract my line with iPad Air (4th Gen), but it's out of stock online. I tried with many shops, no one has the stock and no idea when

 posted 

18 hours ago

 • 

Last response by 

selvakumarv 

15 hours ago

Question

 • Devices

3

1

0

Termination as moving to other country - New HomeHub Plus

Hi, I have a New HomeHub Plus valid till 5h June 2021, but due to professional reasons I'll be relocated. We are leaving 17th December 2020 so I'll n

 posted 

18 hours ago

 • 

Last response by 

Carla_P 

17 hours ago

Question

 • Devices

2

1

0

Accepted Solution

Terminate mobile line from abroad?

Hi, I used to live in Singapore and had a mobile phone without contract( sim only plan)  with starhub. But now I moved to another country ., Ca

 posted 

20 hours ago

 • 

Last response by 

Carla_P 

20 hours ago

Question

 • Postpaid

2

1

0

Accepted Solution

Hi i need to terminate my mobile line ( post paid / no contract) from oversea how to terminate ? please let me know.

Hi i need to terminate my mobile line ( post paid / no contract) from oversea how to terminate ? please let me know. i could not call from oversea , s

 posted 

20 hours ago

 • 

Last response by 

Carla_P 

20 hours ago

Question

 • Postpaid

3

1

0

Iphone 12 Mini simcard / Plan

Hi, I plan to purchase a Iphone 12 Mini, but not sure how to start about it. 1. Am i have to change my current 4G sim card to 5G sim card in order f

 posted 

21 hours ago

 • 

Last response by 

Carla_P 

20 hours ago

Question

 • Postpaid

2

1

0

What are Spoof Calls and What Should You Do When You Receive One

Digital scam cases in the form of spoof calls are on the rise in Singapore. With call-spoofing technology, scammers can mask their original overseas

 posted 

a day ago

 • 

Last response by 

Paladin 

14 hours ago

Article

 • Scam Alerts

7

1

1GB internet broadband wifi speed at 25mbps

I can't watch TV this morning due to dead slow internet, i subscribed 1GB broadband, gotten speed with just 20-25mbps. please mitigate the issue urgen

 posted 

a day ago

 • 

Last response by 

Carla_P 

19 hours ago

Question

 • Internet Connectivity

5

1

0

HELPPP..........I did a survey to provide experience satisfaction But the system kept sending me error messages........

Hi, What i did was completed a Customer Satisfaction Survey. Then i kept getting the error messages. It have been sending to me since 5.30pm 2 Dec 20

 posted 

a day ago

 • 

Last response by 

Llg1 

10 hours ago

Question

 • Announcements

7

2

0

Recontract Voucher

Hi, my current contract ending March 2021, i just like to find out if I am eligible to receive any voucher for recontract?

 posted 

a day ago

 • 

Last response by 

Carla_P 

a day ago

Question

 • Postpaid

4

1

0