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Freeze Screen after recent upgrade

After the recent upgrade, I am experiencing freeze screen every 2 to 3 minutes while watching starhub channel. At first I thought is the setup box, wifi, cable or my TV problem, however, I have no issue while watching Netflix from the same setup box, wifi, cable and TV. I would like to ask fo

Question

 • StarHub TV+

35

2

No mobile network

I hv been using prepaid for years, only these few months having network problem... It downgraded from 4G to 3G without network... I hv to use other delco network .. Could any one help me? 

Question

 • Prepaid

24

2

Proof of Mobile number ownership for opening a POSB account

Hi Starhub team, can you please help to send me the proof of my mobile number ownership on <+XX-XXXXXXXX > or via email on < XXXXXXXXXXXXXXXXX > I need to submit this urgently to POSB to open my account in next 2 days. Thanks Madhushani

Question

 • Postpaid

3

1

Wifi keep disconnecting and slo speed

Hi, I noticed these issues started ever since my broadband contract ended few months ago. Halfway through the virtual meeting my wifi suddenly disconnected. While streaming from Netflix, the resolution also suddenly dropped to like 720dpi. I’m still continue subscribing 1000Mbps fibre broadband

Question

 • Internet Connectivity

48

2

CIS - Mobile plan - Billing Error not rectify for despite several follow up.

Hi Team, Please refer to my case ID=1-652355556804.   I had re-contracted to CIS 2 years plan on 24 Sep 2021 via Starhub tele-sales team. When I received my Oct 2021 billing, i was billed with normal 2 years plan $65 and no CIS discount was listed. (1st call) I called in 1633 to check

Question

 • Postpaid

18

2

Internet connection is getting worse every day in Sengkang

I'm using a StarHub 1Gbps fiber broadband connection and hate the service nowadays! Internet connection is very flakey these days. Not even good for a zoom call without video I often have to switch to mobile internet to continue WhatsApp conversations. Why is it so poor! What should I do t

Question

 • Internet Connectivity

23

1

Wifi keeps dropping

Hi, I am having a recurring problem where my wifi signal will drop off. At first, it was just once a day, but now it is happening every few hours so it happens like four times a day. The router (nucleus connect) looks fine, I just keep restarting the router after the drop but seriously speaking,

Question

 • Internet Connectivity

44

4

SmartSupport Lite: Worry-free Care For your Existing Device!

Can't live without your mobile phone? Extend the device protection of your existing mobile device with SmartSupport Lite. This is a mobile value-added service for customers on SIM Only Plan that will provide worry-free care for your existing mobile device.This is not an insurance plan. Moreover, Sma

Article

 • #didyouknow

2

0

0

terrible attitude

I order SIM card via the website. But customer servicce asked me to proof my address. And I send my TA copid to them one week ago. But nothing happend. So I re-send a lot of emails to customer service & customer care even call 1633. BUT nobody reply. No one can tell me what is going on. I s

Question

 • Prepaid

5

1

0

i accidentally deleted number share on apple watch

i have to remove add on service. i don’t see it any more on my add on service list. how long does it take to reactivate? will i incur charges? it is not very clear on the instructions. so difficult to find info on this and the customer care line is really annoying as it keeps dropping

Question

 • Devices

8

1

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Catch These New Titles on HBO GO!

HBO GO is the destination of choice for new movies and shows this November. It isn’t surprising as new movies and shows drop regularly on the platform. So, if you’re wondering what to watch on HBO GO right now, look no further because we have the must-watch titles you might want to

Article

 • Music & Movies

3

0

0

Pay Your StarHub Bills with PayNow QR!

Have you heard of a new hassle-free way to pay your StarHub bills? With PayNow QR, you can pay your StarHub bills conveniently anytime, anywhere. Basically, PayNow QR on StarHub bill is a QR representation of StarHub PayNow bank account identifier wi

Article

 • #didyouknow

4

0

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Terminate Contract date

If my Starhub TV contract ends on 14 Nov, can i terminate on that day?

Question

 • Devices

7

1

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Bad Signal

Hi, I noticed very bad reception at some areas in Punggol Grove. It has literally zero to one bar of phone signal only. A lot of residents here are complaining the same as well. Can you assist on this matter?

Question

 • Network

13

1

0

Reactivate SIM card

Hi! Starhub, My SIM card expired Last Week and due to my busy schedule, I forgot to top up my SIM card. Is it possible for you to reactivate my SIM card ?

Question

 • Prepaid

10

1

0

Low quality mobile network

I am facing with Low connection mobile data about one week. Even I reset my network setting still drop connection. StarHub doesn’t care about it that I report it from Facebook messenger. They just give me basic troubleshooting methods. Anyone facing with this problem?

Question

 • Network

7

1

0

How to Subscribe to Amazon Prime via My StarHub App?

StarHub mobile customers can now enjoy the full range of Amazon Prime membership benefits, including exclusive shopping deals on items they love most on Amazon.sg and Prime Now, free and fast delivery on millions of products, unlimited streaming of movies and TV series on Prime Video, and a wide sel

Article

 • Resources

5

0

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Channel 899 - Sgx application

I refer to Channel 899 - Sgx application. The sgx info is missing one stock called CapitalandInvest from the mainboard. I hope starhub can rectify the issue and include the missing stock into the mainboard. Thanks! regards, Chee Hwa

Question

 • StarHub TV+

10

1

0

Does Starhub support Wifi 6 for regular 1Gbps Fibre Broadband

Hi all, I am thinking of upgrading my existing router (D-link one that looks like a tower) to a better one. I am currently subscribed to regular 1Gbps Fibre Broadband. Can I ask if this supports Wifi 6? If so, I might want to get a router that is Wifi 6 capable so my mobile devices, which are

Question

 • Home Networking

11

1

0

StarHub Careless Attitude Towards Senior Citizens

I have a Senior’s Plan with StarHub which expires soon. I tried to renew/continue my contract online and via their StarHub app but was unable to do so. I then called the hotline for assistance and was informed that the ONLY way to recontract my line was to go to a StarHub shop.  I canno

Question

 • Prepaid

7

1

0