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On roaming but changing phones

Hello team! I'm currently on roaming with my prepaid sim, may I know please if I'll have issues with my roaming status if I take out the sim and transfer it to a different mobile device? Thank you !

Question

 • Roaming

13

1

0

Cancellation of online order

Recently I had make an order online and I had key my name wrongly so I intended to make a new order but your online app keep showing ( empty my cart ) but when I go to my cart there is totally nothing in it . I tried the clear my cart it still show empty my cart . Can someone help me in this matter

Question

 • Devices

16

1

0

International Roaming Failed

Hello, I attempted to active International Roaming since 2 days ago before I left Singapore and it kept saying I am not eligible. Now I am here in Phils and still not able to activate , I already exhaust all option. Please help.

Question

 • Roaming

16

1

0

Postpaid starhub sim no network signal in Philippines

Hi. I would like to seek help urgently as my starhub sim doesnt have any signal here in manila philippines. It is impacting my sms banking OTPs. Please help. Thanks! Ive already purchased data roam also but i couldnt use it because there is no network provider.

Question

 • Roaming

12

1

0

Personal hotspot (connected without internet)

Hi, I have a postpaid SIM. But I am unable to hotspot to any device. It’s connected to the device but is showing “connected without internet” Please assist. Thank you.

Question

 • Network

29

2

0

Recontract Voucher

Hi, from the messege received i eligible to get a recontract voucher but when i recontract online no discount voucher show during payment.

Question

 • Postpaid

24

1

0

Porting over

Hi, if I shop online to port my number from M1 to starhub how will I be receiving my new sim card? Delivery and sign off, delivery by mailbox or head down to outlet?

Question

 • Postpaid

9

1

0

cost

What’s the fee for a new number?

Question

 • Postpaid

15

1

0

Spoofing problem

Someone just called me to say that had a call from my number - which they didn't. It sounds like some scammer is using my number with a +65 on it to call people. StarHub - is there anything you can do to stop this?

Question

 • Postpaid

9

1

0

Color for the free Galaxy Buds Live

Hi, I had just recontracted my line with Galaxy S21 5G through online purchase, and that it was stated that Galaxy Buds Live would come with such purchase. I will be receiving it on Sunday afternoon through delivery, may I know if the color of the buds can be of our choice?

Question

 • Postpaid

14

1

0

Outstanding bills

Some years back someone used my ic to open a mobile line and i did not report it to the relevant authorities. I thought the culprit was caught as the letters stopped coming. Now i want to open a new mobile line but an unable to proceed as there is an outstanding bill. How do i get starhub to waive t

Question

 • Postpaid

12

1

0

Able to boost up Starhub mobile data coverage?

Area at Anchorvale Road area is pretty bad with many occasions of lost or intermittent connection from Mobile data (4G/5G).

Question

 • Network

11

1

0

Free Gifts baits

On the 3 may 2021 when i can re-contract my phone line i came across the promotion for Samsung Z fold 2 ( with a free gift of a Samsung watch 3). so after re-contracting my plan online the delivery was set on 8 may 2021, when the day reach i was confuse that why there is only the phone, so i asked t

Question

 • Devices

54

2

0

5G SIM Card

i order my 5G SIM card replacement as stated free of charge.. what shocked me much is the delivery pay for it.. $12.40 upon making the order it did not state the delivery charge.. the 5G replacement is free of charge as the 5G role-out for all Mobile+ postpaid users. it should be stated or opt-out

Question

 • Postpaid

33

1

0

Phone not working

Hello, when I insert my Sim card into my galaxy note 9 it doesn't work. I already replaced my Sim card at starhub but it still doesn't work. I tired placing my Sim card in other phones and it works from there. Is there a starhub technician I can contact?

Question

 • Devices

16

1

0

Recontract via website or store?

Can anyone share their view or advice on whether there is any benefit or differences of doing line recontract through the Starhub website or the physical store? e.g. discount, offers, etc. Or whether both are practically identical? Much appreciated. :) 

Question

 • Postpaid

41

1

0

Starhub sucks

I made my first order with starhub on the 20th of September 2021. Firstly, their website is not intuitive at all. As a matter of fact, I faced many issues along the way. - I logged in to order, but when adding item to cart, I have to log in AGAIN EVERYTIME - kept facing technical issues such as g

Discussion

 • Devices

16

1

0

Send a text message to another country

Hi, I need to send a text message to another country. I have starhub postpaid connection. Need to send a text message to India. Kindly guide me if I can sen directly or I need to Add On any service for this facility. Regards, Sid

Question

 • Postpaid

23

1

0

How do I empty my Cart and start over

I'd recontract my mobile line with online store. I selected the plan and the device and put it in the Cart, but I'd now choose a different plan, how do I empty the Cart and start over? thanks!

Question

 • Online Store

21

2

0

Request for Recontract Voucher (Mobile)

Dear StarHub May I request for recontract voucher? I am eligible to recontract currently. Apprecate If you can look into my request and kindly consider. Thanks.

Question

 • Devices

16

1

0