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Can i upgrade my current Starhub Fiber to Hub Plan

If i upgrade my starhub fiber plan (Still within contract) , can i upgrade to Hub Plan with TV? Will i be charge with early termination fee for my existing fiber contract?

Question

 • StarHub TV+

27

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0

Deposit Refund

I’ve been waiting for my deposit refund since 23/10/2020. In this period of time, I’ve sent out numerous emails asking for the status but despite they always reply to tell me they’ll let the relevant department know, still haven’t received the payment. It’s been ridicul

Question

 • Postpaid

21

1

0

Bill after termination

Anyone knows how to check outstanding bill after termination of service?

Question

 • Postpaid

15

1

0

Termination as moving to other country - New HomeHub Plus

Hi, I have a New HomeHub Plus valid till 5h June 2021, but due to professional reasons I'll be relocated. We are leaving 17th December 2020 so I'll need to cancel to contract earlier than expected. I called the support number but it's a nightmare. How should I proceed? Thanks, Pablo

Question

 • Devices

126

1

0

Maxinfinity Disconnection Fee

I returned my modem and canceled my broadband in the 24th month in January 2021. To my surprise, a line item in my latest bill appeared and that was Maxinfinity Disconnection Fee of $30. May I know why I am charged for this? I did not terminate my contract early and neither was I late. I was also n

Question

 • Devices

52

1

0

Termination

Hi i would like to ask if my early termination charge without gst is $93++ so if I terminate now how much will it cost for my final bill? My contract is $50 per month and my contract will be ending on 27 March 2021 . I already paid for $50 this month tho but if I terminate now , will it deduct the $

Question

 • Postpaid

19

1

0

I would like to cancel my oder number of od : < removed private information > i make a mistake that choose wrong item..

I want to cancel my oder < removed private information > that i make a mistake that choose wrong item. How can i do?

Question

 • Postpaid

11

1

0

customer service say i need to pay my termination contract on Dec

i call customer service to terminated my contract...she told me that i need to wait for Dec bill and i dont need to pay Nov bill which is not even full month and they send me Nov full bill...and when i received the Dec last billing, its way too much...

Question

 • Postpaid

27

1

0

Incorrect mobile bill and no customer service line is answering

I paid my two month mobile contract in full and did not request to extend the contract. You are informing me that I owe two months for a aim card I do not use and never have. I am not going to pay this as its not correct however there is nobody answering the customer service line. Please call me imm

Discussion

 • Prepaid

25

1

0

Switch from Home hub to mobile and Broad band only

I have Home Hub contract with Mobile, Broadband, TV and Voice call together. As I seldom watch TV and never use Voice call (land line call), I want to cancel them. However, I would also like to keep current Mobile and Broadband contract. Is this possible? Or do I need to cancel everything and

Question

 • Others

14

1

0

Termination of Contract Due to Relocation to another country

Hi, My company has asked me to relocate to another country for projects there and therefore I will need to cancel my TV/ Internet in the middle of next month. My contract would have expired in July next year.  Are there fees associated with early termination due to leaving the country for wor

Question

 • Internet Connectivity

179

1

0

HomeHub Plus to Fibre broadband

Hi there, My HomeHub Plus contract will end in mid-Dec, I would like to switch to normal broadband as I no longer need the TV service. What will be the best way to to do the recontract and switch? In addition, I am going to move house in Apr 2021, am I supposed to sign up for a new broadband servi

Question

 • Home Networking

39

1

0

Terminating My Broadband on an expired contract

Hi There, My contract ended a while ago and I've just continued to pay the monthly (1GBP fibre broadband). I'm now moving flat and to relocate the broadband it costs $160 dollars, I'd rather cancel my subscription and go with a cheaper provider instead. Can I ask how to terminate my account

Question

 • Internet Connectivity

44

1

0

Retention Offer

My HomeHub contract has ended this week. Will someone in the sales team offer a retention package for me? I have went down to Starhub shop to check for the last 2 months, the offers given to me were pretty bad. I am on Hub Club with multiple phone lines and I would prefer to extend the HomeHub to

Question

 • Discussion

35

1

0

Wrong contract plan registered, refuse to reply

Has anyone encountered an issue where the plan signed up for you is different from what you originally planned for? I did encounter several issues while signing up online (number suddenly not available, address blanks crashed, meant to write "Singapore" as the location but can't fill.. etc). It was

Question

 • Postpaid

25

1

0

Homehub contract ends

Hi, my homehub contract is ending on 22 jan 2021. As per tele conversation with StarHub customer service officer, I was told to go down to any of the 4 main StarHub store to proceed with the termination from 23 jan 2021 onwards. My question is, I was told to bring down the set top box, remote contro

Question

 • Home Networking

42

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0

Free MaxMobile DataPack not cancelled

Cancelled HomeHub broadband plan a long time ago and just realized that this free datapack is still in my account with a monthly statement. Pls cancel this and ensure nothing was charged for this after I cancelled the broadband service. Thanks.

Question

 • Devices

32

1

0

Terminate Mobil line

Hi: Can you please help to terminate my mobile line? I am not in Singapore for two years and this mobile line is not used anymore. , thank you.

Question

 • Network

14

1

0

Terminate Sim only Plan

I would like to Terminate Sim only Plan for my mobile number - < removed private information >

Question

 • Postpaid

36

1

0

deposit money

due to covid 19 ,can not back to singapore, now i am overseas, so how i can get back my deposit ?

Question

 • Postpaid

9

1

0