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#ORDER CONFIRMATION ID < removed private information >

Had purchased mobile via online store for self collection.Make a trip down for collection, however was told by the shop staff that there was some error on the system hence unable to release the mobile to me.Called 1633 and was told that there are no order reflected in the system.Kindly advise.

Question

 • Devices

18

1

0

Item ordered still not delivered. Where’s my phone?

I have ordered the iPhone 13 pro max and it’s scheduled to arrive today around 11-1pm. It’s already forty minutes past the time due. There’s no way to track, or any number to call to confirm that the delivery is happening. Inside the app states that delivery is scheduled today but that’s abt it. So

Question

 • Devices

12

1

0

Regarding of $65 2-year plan

Hi... can I know why I can't see any of the $65 2-year plan on the website itself after I logged in my account instead I saw $45 1-year plan only??

Question

 • Postpaid

18

1

0

Recontact SIM only plan

I am currently on a 2 year contract. It says that I can recontract from 1 April 2021, contract end 14 Aug 2021. I was planning on changing to SIM only (4G $25 only 1 year plan). I was wondering, after that one year, if i decide then that I want to go back to 2 year contract, is that possible?

Question

 • Postpaid

16

1

0

Cannot recieve and send SMS

Hi, I cannot either send or message any SMS. Have tried reboot my phone and cleared cache. It doesn't work. I am using samsung note 7 fan edition. Please help to advise. Thanks!

Question

 • Network

17

1

0

Having access denied problem when using starhub prepaid app to top up walletthe

When I am using Starhub Prepaid App to top up my wallet, it kept showing the message below " Forbidden You don't have permission to access /starhub-onlinetopup/web/ on this server. " Same goes to the Internet browser in my phone. I was forced to use my office pc to top up my wallet. How to solve th

Question

 • StarHub Prepaid App

20

1

0

Request for services suspended

Dear sir I want to extend my mobile phone service suspension for another six months My mobile number < removed private information >

Question

 • Postpaid

17

1

0

Recontract and entered incorrect email address for order email proof

Just recontracted my mobile line and paid the $300 recontract fee. But then I realised I spelt the email incorrectly so I did not get the order email. I called the customer service hotline and they mentioned that there was no recontract made (not reflected in their system) and they will get back to

Question

 • Postpaid

18

2

0

Wrong contract plan registered, refuse to reply

Has anyone encountered an issue where the plan signed up for you is different from what you originally planned for? I did encounter several issues while signing up online (number suddenly not available, address blanks crashed, meant to write "Singapore" as the location but can't fill.. etc). It was

Question

 • Postpaid

24

1

0

CIS mobile and HomeHub together

Hi, I'm a HubClub qualified customer, which entitled me for: - 20% mobile monthly plan discount - $200 off/waiver to do yearly re-contract. Recently I join a company that has CIS program with Starhub and I like to ask: Q1) With the CIS discounted monthly postpaid plan, do I still get the 20% disc

Question

 • Postpaid

25

1

0

Can’t use FamilyConnect mobile data on my Apple Watch SE

My watch is activated with FamilyConnect plan. I can make phone call from and to the watch, but cannot use the mobile data to locate its location or make FaceTime call. I also check the mobile data in my StarHub account, it shows the mobile data of the watch is unavailable. It has been for 10 days w

Question

 • Network

38

4

Prepaid mobile expired. Main Balance gone

My prepaid mobile expired and main balance $229.24 gone immediately. I re-topup just few hours later. Could you refund my previous balance? Thank you.

Question

 • Prepaid

23

2

0

StarHub Mobile Data

Anybody have any issue with their data for mobile tonight 05 Oct 21

Question

 • Network

13

1

0

Second Sim on same account

Hi, Is it possible to have a second SIM card, linked to an existing SIM card and plan. I want to have a second phone with it's own number but sharing the plan I have with my existing phone, that is, call-time, data downloads, SMSs etc being shared across two SIM cards/phones?

Question

 • Postpaid

30

1

0

unavailable to call and receive call

Hi I'm using Starhub prepaid sim and just top up $15 credit on my account but still I cannot call and receive call. I still can receive SMS. Please help and solve this problem. Best regards Yuki

Question

 • Postpaid

36

1

0

SCAMHUB

1. I placed an online order for the iphone 12 pro max on 18 June 2021 and recontracted my line. One of the online exclusive for the delivery option was the free 24 months 1GB sim card. 2. I had set the delivery date to 20 June 2021, 2-4pm. 3. During the day of delivery, the delivery guy told m

Question

 • Devices

47

1

Very very poor signal & network data coverage

Very very poor signal & network data coverage. Totally impossible to make phone call or access the internet. Always zero or only 1 signal bar. Location is around Upper Peirce Reservoir Viewpoint. Please do something about it. Like install a booster or something. I m a paying customer but very an

Question

 • Network

29

1

0

Bad reception in Jurong Island

Why is the reception so bad in Jurong Island? It shows 4G+ but the speed is pathetically slow. Apps requiring network take forever to load. I googled and there were feedbacks regarding this already since years ago. Nothing will be done to address this?

Question

 • Network

7

1

0

Iphone 13 Pro

When is the restock for the new Iphone 13 Pro or Pro max?

Question

 • Devices

30

1

0

HubBundle - i'm going crazy!!!

I love the new HubBundle offering (5G-sim mobile plan+broadband+Netflix ... with free Disney+). However, the experience has been a nightmare! Starting with the recontracting experience - tried doing it on Starhub app but it doesn't work; kept getting stuck after a few steps ... system loading un

Question

 • My StarHub App

12

1

0