Official

Accepted

Unanswered

Advanced Filters

Search Results (183)

Relevance
WiFi 6 and WiFi 6E  Routers

HI Starhub, Could you please make the WiFi 6 and WiFi 6E  Routers available in the broadband plan offer  instead of the low speed wifi 5 ?  M1 offer : Asus RT-AX88U     and many other WIFI 6 Routers Singtel offer :  Asus RT-AX86  Netgear Orbi Mesh WiFi 6 Sy

Discussion

 • Devices

122

1

0

Latter of Authorisation

A latter of Authorisation for mobile line termination, may i know what are the details needed and how to submit?

Question

 • Postpaid

15

1

0

Changes to Hub Club Previledges

I was extremely disappointed when I went to the starhub shop and was told that if I wanted to port over another line, my privileges of HubClub will be downgraded: I will not longer be eligible for annual phone upgrades and the multi-line discount for 4 phones will be lowered from 30% to 25%. Wor

Discussion

 • Discussion

64

1

Mr Woon

Wake up Starhub!! How can you terminate a service without informing the subscriber or sharing on your websites! Starhub stopped mutlisim services without informing! I renewed my contact last Thur for a Saumsung HP. That night I realized that my multisims were not working. I called them the next day

Question

 • Postpaid

16

1

0

Fibre broadband contract ends

Hi, My fibre broadband contract is ended and not going to recontract, understand i need to return the modem to starhub @ Plaza Singapore. Only the modem? How about TV Box and Linksys router?

Question

 • Devices

38

1

0

Starhub is Un ethical

I have been a Starhub customer for over 12 years and I can not believe they are being allowed to get away with their behavior. The removed the FOX channels and they are telling me that in any case I cannot get my Subscription reduced. They are telling me I MUST upgrade however during I MUST RECONTR

Discussion

 • Channels and Programmes

84

3

0

What to do when startup broadband contract end

My starhub broadband contract end on 15th July 2021. 1. What actions required to discontinue the contract upon the contract ended. 2. If discontinue contract on 14th July, is it consider as early termination?

Question

 • Home Networking

26

1

0

I felt discriminated by Starhub

After making multiple calls and sending multiple emails, my energy is drained now. Long story cut short, about one month after subscribing one mobile line with Starhub, I intended to subscribe a second mobile line. To my shocking dismay, I was told that I am limited to only one mobile line servic

Question

 • Postpaid

34

1

0

Account terminated without being requested

My Account was terminated when i did not request for it to be terminated, can someone tell me why?

Question

 • Postpaid

22

1

0

Contract Cancellation

It’s been 2 days since my contract was signed , the technician has not setup the network and unable to use the WiFi. Iam appalled at the service and want to terminate the contract. 

Question

 • Home Networking

14

2

0

Is it just me or the mobile reception for Starhub is really bad compared to Singtels?

I've recently (3 weeks ago) switched from Singtel to Starhub. However, I've noticed a significant lag between the reception capacities of the two telcos. I wouldn't even bother with M1 because it's known to be bad across the island. Now, on the sim-only plan for Starhub, it's just the same as M1's.

Discussion

 • Network

108

1

0

Termination fee

Why I was charged $200 instead of $60 for my termination fee when I subscribe the 12 month sim only plan?thanks

Question

 • Postpaid

12

1

0

Switching from Contract Plan to 1-Year Sim Only Plan.

Hi, I currently have a mobile plan set to expire on April 2021. But I was just wondering, as recontract eligibility is upon reaching 21 months of the contract, would it be possible to switch from my current plan to the new 1 Year Sim Only Plan? Or do I have to wait till my contract expires on April

Question

 • Postpaid

15

1

0

Can we still walk in to Starhub outlets without e-appointment?

I saw that we can make e-appointment to visit Starhub branches, but as I need to cancel Homehub and recontract Broadband only, there are only 4 outlets shown to me. The next appointment date is 8 FEB and weird timings like 3pm onwards.So I'm wondering if I can just walk in at Plaza Singapura WITHOUT

Question

 • Discussion

1.2K

1

0

SGD 200 REFUND AFTER TERMINATION OF SUBSCRIPTION

I have just terminated my subscription to Starhub, please advice how and when can I get back my SGD 200 deposit back? Thank you.

Question

 • Postpaid

109

1

0

Contract termination - refund for overpaid final bill

Hi, I have ported out of Starhub last month. Prior to porting over, I have settled all amount outstanding. I've recently received a final bill via email which I unfortunately can't access as I can no longer log into my Starhub app. Noted in the email itself that the bill amount is a negative amount,

Question

 • Postpaid

591

2

0

Unable to check whether my starhub contract has ended

I am using the Starhub application but it does not show me when does the contract end. It just puts - for recontract eligibility and - for contract end date. I bought a phone during 25th of December 2 years ago and I have just applied to port over to another network provider. Hopefully there is

Question

 • Postpaid

368

1

0

Switch to Singtel postpaid from Giga, while retaining the old number

Hi, I would like to know more when switching to Singtel postpaid from Giga, in which I have to perform following steps: 1) I have port in my number from Giga to "$25 Sim only no contract plan". 2) Expected to switch it to Singtel postpaid almost at the end of each billing month (~7 days before) Hav

Question

 • Postpaid

562

2

0

Deactivation fo maxmobile elite pack mentio

I would like to represent my company to deactivate the above mentioned data plan. Can you please advise what is the procedure because I tried to call through holiness but unable to proceed further due to feedback on invalid mobile number.

Question

 • Internet Connectivity

3

1

0

I want to Terminate My Contract

Hi. I just have a question, I applied for a starhub plan last March 2020. 2 years Contract. But I want to cut my line, because my signal is weak due to Location. and I also always waste 300 minutes of calls because I can't use them in the call. I hope I can get answers to my questions.

Question

 • Postpaid

25

2

0