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Broadband and Mobile bundle saving

Hello, I am interested to sign up to 24 months 1GBPS home broadband 39.90 SGD including 3 months free offer, and also to switch my and my wife’s mobile to Starhub. I noticed that there is a 15% off bundle offer when 2 mobile lines are signed up to.  Can this 15% discount still apply if

Question

 • Internet Connectivity

13

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StarHub mobile subscription policy change ? collecting payment in Advance ?

Recently i have renewed by mobile subscription, my first month bill came surprised to me double billing.1. Pro-rated bill (17/04/21 - 15/05/21)2. Advance Monthly bill (16/5/21 - 15/06/21)is this recently policy change from service provider that they can collect one month payment in advance ? anothe

Question

 • Postpaid

18

1

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missed delivery

hi i have missed my delivery but im unable to reschedule as i cannot link my ic number to my starhub account as im singing up a new line please help me ....

Question

 • Postpaid

24

1

0

Fraudulent Charges in Starhub Bill

There were some fraudulent itunes charges being charged in my October 2020 Starhub bill. I called Starhub immediately to enquire on this. They instructed me to deal with Apple directly and they won’t be in a position to help. I called Apple and they mentioned that they have already refunded th

Question

 • Devices

38

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I want to do installment

I want to do the installment but it says you're not eligible for a monthly installment plan

Question

 • Devices

14

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Lost phone

Hi, I have lost my mobile phone with my sim card in it. How do I temporarily suspend my lost number? Please assist, thank you.

Question

 • Prepaid

43

1

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request recontract voucher

4years old customer request a recontract voucher

Question

 • Discussion

21

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Mr Woon

Wake up Starhub!! How can you terminate a service without informing the subscriber or sharing on your websites! Starhub stopped mutlisim services without informing! I renewed my contact last Thur for a Saumsung HP. That night I realized that my multisims were not working. I called them the next day

Question

 • Postpaid

15

1

0

Roaming issue in Europe (only 2G)

Hi, I am currently in Europe and have been experiencing roaming issues. I have a 5G Mobile+ postpaid subscription, with data roaming enabled. In The Netherlands, Belgium and France I managed to get 3G data roaming. I am now in Germany and all three providers only offer 2G data roaming for me.

Question

 • Roaming

8

4

0

Text Message While Oveseas

Dear team, I am not able to receive any text message since I came back to Japan last month. I went to the Plaza Singapura branch and checked with the person in charge who said that the SMS and incoming calls would work as usual, yet I have never received a SMS or incoming calls since I left Singa

Question

 • Roaming

18

2

0

Request for Recontract Voucher (Mobile)

Dear StarHub May I request for recontract voucher? I am eligible to recontract currently. Appericate If you can look into my request and kindly consider. Thanks.

Question

 • Postpaid

99

1

0

Messages receive from StarHub

How do I know if I'm receiving any messages from StarHub is its a real message or a scam message?

Question

 • Scam Alerts

26

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0

CIS Recontract

Hi I want to recontract with CIS, Online but I don't have a corporate email address. I have ask our HR and they said they don't have a  corporate code. Can you help me as I want to pre-order the Galaxy Fold 3 and it is only available online. Thanks Alot!!!

Question

 • Postpaid

28

1

0

i want to share my data with my daughter

how do i do that? thank you!

Question

 • Postpaid

13

1

0

Regarding my overdue payment

Good afternoon, I understand I have a overdue payment of $200+, this few months I have been tight with with money. So was unable to pay the bills, I actually am ready to pay the bill by end of the month. But suddenly I just receive a message that my bill was $1000+, when I saw it and I was shocked.

Question

 • Postpaid

15

1

0

unable to use my mobile sim card to call indonesia mobile number

unable to use my mobile sim card to call indonesia mobile number

Question

 • Prepaid

7

1

0

PUK code reset

SIM card is locked due to PUK code being accidentally set. Would require assistance to deactivate it.

Question

 • Prepaid

12

1

0

Is receiving SMS free in prepaid?

Hi, is receiving sms free for prepaid cards? I have free data and voice time in my account but I don’t have any sms s, can I still receive a sms? thank you

Question

 • Prepaid

13

1

0

iPhone Replacement

I’m just wondering, it has been a week since I re-contracted and got a new device, but I’m thinking if there’s a way to swap or do phone replacement? Or is there a particular fee to pay if I want to change my device?

Question

 • Devices

17

1

0

Regarding of $65 2-year plan

Hi... can I know why I can't see any of the $65 2-year plan on the website itself after I logged in my account instead I saw $45 1-year plan only??

Question

 • Postpaid

18

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0