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Urgent Enquiry on Starhub's efforts to build customer retention

Dear Starhub After noticing that your website only provided a feedback form for customers and not any enquiry form, I had to call your hotline for an email address to which I can send a direct email. When asked about my concern, I mentioned that my family may be considering to port over our subsc

Question

 • Discussion

25

1

0

Terminate contract

Can somebody help me to terminate my contract

Question

 • Postpaid

26

1

0

I felt discriminated by Starhub

After making multiple calls and sending multiple emails, my energy is drained now. Long story cut short, about one month after subscribing one mobile line with Starhub, I intended to subscribe a second mobile line. To my shocking dismay, I was told that I am limited to only one mobile line servic

Question

 • Postpaid

32

1

0

5G network issue

I am having network issue with starhub for more then a month, I keep getting network drop and zero network signal icon. Changed my sim already, but still faced the same issue. Starhub customer service and network team keep asking me to wait for 48 hours and drag this issue without a proper resoluti

Question

 • Postpaid

18

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0

SGD 200 REFUND AFTER TERMINATION OF SUBSCRIPTION

I have just terminated my subscription to Starhub, please advice how and when can I get back my SGD 200 deposit back? Thank you.

Question

 • Postpaid

108

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What to do when startup broadband contract end

My starhub broadband contract end on 15th July 2021. 1. What actions required to discontinue the contract upon the contract ended. 2. If discontinue contract on 14th July, is it consider as early termination?

Question

 • Home Networking

24

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Being scammed for over 10 years

Being a loyal starhub customer for over 10 years is probably the biggest scam that I have fallen into... they are giving the new routers to new sign-ups but is shafting the old routers to existing users and not even helping us when we want to recontract.. why am I even paying my bills every month?

Discussion

 • Devices

73

2

0

failed to parse http response

TV+ box had the subject error last sunday. Can’t login HubId and get the error when signing in. Unable to watch channels. Customer service useless got no solution. The usual turn on and off. Sent on site technician who came Tuesday and swapped box. Same error. He said problem with account and

Question

 • Channels and Programmes

39

1

0

Contract Cancellation

It’s been 2 days since my contract was signed , the technician has not setup the network and unable to use the WiFi. Iam appalled at the service and want to terminate the contract. 

Question

 • Home Networking

11

2

0

Immediate Chat Exchange

Is there no WhatsApp service I can readily chat with a service professional?

Question

 • Devices

19

1

0

AUDIO INCARESING AUTOMATICALLY

EVER SINCE RECONTRACT IN MARCH 2021, MY STARHUB TV+ BOX HAS BEEN INCREASING THE AUDIO AUTOMATICALLY AND DECREASING AFTER 10 20 SECONDS I HAVE UPDATED TO THE LATEST SOFTWARE AND THE ISSUES STILL EXISTS STARHUB STILL INSIST I MUST PAY MY BILLS EVERY MONTH AND IF THERE ARE ANY LATE CAHRGES OR MIS

Question

 • StarHub TV+

14

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0

Starhub is Un ethical

I have been a Starhub customer for over 12 years and I can not believe they are being allowed to get away with their behavior. The removed the FOX channels and they are telling me that in any case I cannot get my Subscription reduced. They are telling me I MUST upgrade however during I MUST RECONTR

Discussion

 • Channels and Programmes

83

3

0

Termination and refund application form

Dear Team Starhub, I am posting an inquiry on behalf my Myanmar friend holding SIM 25 contract. He is leaving Singapore coming Saturday and wish to terminate his SIM 25 on Sunday. Please advice how Starhub can refund the deposit $200 to him. Thank you. Best Regard, Jack Kok

Question

 • Postpaid

62

1

0

Changes to Hub Club Previledges

I was extremely disappointed when I went to the starhub shop and was told that if I wanted to port over another line, my privileges of HubClub will be downgraded: I will not longer be eligible for annual phone upgrades and the multi-line discount for 4 phones will be lowered from 30% to 25%. Wor

Discussion

 • Discussion

63

1

Terminate Starhub Service Contract

I would like to cancel my Starhub Service Contract with immediate effect. Broadband, Starhub Cable TV and landline.

Question

 • Internet Connectivity

33

1

0

Terminating Broadband Contract for Misleading Deal

I was re-considering my Starhub broadband because of slow speeds. However, I was sold a 2-year Broadband contract because i would get a new Nokia Beacon router - which I was told was better than my existing router. I signed up for better speeds. But since the last 4 or 5 days of usage of Nokia Beaco

Question

 • Internet Connectivity

35

1

0

Switching from Contract Plan to 1-Year Sim Only Plan.

Hi, I currently have a mobile plan set to expire on April 2021. But I was just wondering, as recontract eligibility is upon reaching 21 months of the contract, would it be possible to switch from my current plan to the new 1 Year Sim Only Plan? Or do I have to wait till my contract expires on April

Question

 • Postpaid

14

1

0

how do I cancel my mobile connection.

as moved abroad need to cancel mobile connection

Question

 • Postpaid

50

1

0

Early termination charges for broadband

Hello, I want to know early termination charges can you please help. Thanks

Question

 • Internet Connectivity

17

1

0

Starhub re-contract SCAM you to change from 1 year contract to 2 year contract

I was under 1 year broadband plan with Starhub since June 2019 at SGD49.9/month. In June 2020, I received a SMS promotion for re-contracting service, click on the link, it shows Starhub page with something similar to [image2]. The promotion can be seen in [image 3] with super special price SGD42.9/m

Discussion

 • Devices

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