Official

Accepted

Unanswered

Advanced Filters

Search Results (130)

Relevance
Starhub is the worst ever

My parepaid had 70gb in which monthly I topup using the same svc to port over unused data. This month they ate up my 70GB!!!! And 800mins of calls. Prob because my usual topup package had bonus of additional calls, etc for that month. So they confused it and ate all my money? Contacted Starhub cust

Question

 • Prepaid

33

1

0

Starhub WOW plans ate my data!

I am highly dissatisfied with Starhub's WOW plan. I had the 25$ plan for 20GB (say plan A), then last month April it changed to 40GB say Plan C(Plan A gone) so I've to suscribe to it to retain my data. Accumulated, I've around 65GB. Then this month suddenly PLAN C was gone!!! So I subscribed back t

Discussion

 • Prepaid

27

1

0

Which plan suits my requirement

I'm overseas, so I just need to keep my current postpaid mobile number active (I'm eligible for a re-contract now). I don't need mobile data or any outgoing calls or even incoming calls.  Basically, I don't need anything except to keep the number active.  Are there any plans that suit my

Question

 • Prepaid

17

1

0

Unlimited data

Are the current plans equiped with unlimited weekend data? I just recontract last month and i use the $95 plan.

Question

 • Announcements

6

1

0

Latter of Authorisation

A latter of Authorisation for mobile line termination, may i know what are the details needed and how to submit?

Question

 • Postpaid

14

1

0

Urgent Enquiry on Starhub's efforts to build customer retention

Dear Starhub After noticing that your website only provided a feedback form for customers and not any enquiry form, I had to call your hotline for an email address to which I can send a direct email. When asked about my concern, I mentioned that my family may be considering to port over our subsc

Question

 • Discussion

25

1

0

I felt discriminated by Starhub

After making multiple calls and sending multiple emails, my energy is drained now. Long story cut short, about one month after subscribing one mobile line with Starhub, I intended to subscribe a second mobile line. To my shocking dismay, I was told that I am limited to only one mobile line servic

Question

 • Postpaid

32

1

0

I wish to change my number

I have been using this number for many years but I wish to change now. And I dun have Facebook or twitter, can u help me?

Question

 • Postpaid

16

1

0

iPhone13 Pro Delivery Issue

I was supposed to receive iPhone13 Pro today 4:00-6:00pm, however it wasn’t delivered yet as of now. And there were no sms, email, call notifications about the delivery. Does anybody have the same issue? I’m annoying a bit because I feel like they, starhub, took my chance to get the new iPhone on th

Discussion

 • Devices

24

2

0

Temporary suspension mobile line

I will stay overseas for more than 6 months. I want to suspend my mobile line diring this period. Pls let me know how to make it.

Question

 • Postpaid

18

2

0

Work Permit holder documents required

Hi I am looking for device with sim plan I an work permit holder so what documents I need to buy a apple 12, and need any deposits are no need

Question

 • Devices

30

1

0

Unable to activate numbershare

Hi Carla, I’m having the same issue with the others and I’ve also requested for StarHub to call back but no one actually bother to follow up with me on this. I’ve waited for a week and still unable to get it activated. Please assist ASAP. Thanks a lot.

Question

 • Postpaid

44

1

0

Which EarPods is this, 3.5mm or lightning connector?

when selecting the accessories, wondering which kind of EarPods would be delivered, the description says with lightning connector, but the picture shows 3.5mm...

Question

 • Online Store

6

1

0

Mobile early recontract fee waive for hub club member

Hi, No benefit of early recontract fee waive hub club member? I subscribed Broadband+TV due to this benefit and if SH just removed this then there is no reason to maintain TV which I don't watch!

Question

 • Postpaid

28

1

0

Top iOS App Development Tools

One can always be more productive this year with these amazingly noteworthy iOS app development tools. If you are a freelance developer or an iPhone application development company, it is essential to get your hands on these latest development tools. It doesn’t matter if you’re running a

Question

 • GreenR Café

28

1

5G SIM Card roll-out

i am an existing mobile+ plan. i know that the 5G SIM Card are alreary available for new mobile+ plan. those existing mobile+ can ask for the new 5G SIM Card? how can i avail of it? is it FOC? can i just drop buy at your store to ask for it?

Question

 • Postpaid

33

1

0

Very poor network coverage in Downtown Line (Eastern Stretch)

Hi, has anyone else been experiencing very poor network coverage whilst in Downtown Line, especially along the Eastern Stretch between Bedok Reservoir and MacPherson stations? Been trying to play Pokemon Unite and I keep getting disconnected due to poor or no network coverage while on my commute. My

Discussion

 • Network

8

1

0

Lost of sim card

I have a Sim which end contract at This year Oct and do not intend to re-contract for this line but currently the sim card is missing and I have received an email from starhub using this number asking for access code to access my Starhub App. Is there anyway to block the line until end of contract?&

Question

 • Postpaid

20

1

0

Request for mobile recontract voucher

Hi, may I request for mobile recontract voucher as I have been a Starhub user for some time (along with broadband subscription). Currently I am eligible to recontract, but I do not see any vouchers reflected in my account being offered. Appreciate if you can look into my request and kindly consider.

Question

 • Devices

20

2

0

Termination charges

I would like to feedback regarding the Starhub App. I have decided to terminate my contract and change to another telco so I checked my contract details on the Starhub app and it stated May 2021 with no charges. So i proceeded to terminate my contract. When my bills came, i was shocked that it was

Idea

 • My StarHub App

33

2

0