Official

Accepted

Unanswered

Advanced Filters

Search Results (183)

Relevance
Regret re-contracting the TV service

Re-contracted the TV service in Jan and it has been the worst TV viewing experience we've ever had. Every time we switch on the set top box the channel switching experience is haywire. On 29th we do not have the TV programs and when called Starhub support on 29th voice recording message is, they are

Question

 • Devices

93

2

0

To terminate Fibre Broadband Services

Dear Starhub, I will like to terminate the Free Fibre Home Broadband Service, in which its promotion is ending by next month (Oct 2020). How should I go about it?   Regards, Kin Mun

Question

 • Home Networking

28

1

0

Customer service rubbish

Last year in the strictest lockdown Starhub went down for a day and half leaving ups with no wifi for two more days, two kids and two parents working from home - eventually a technician came and said our three router which had worked fast and well and without trouble were suddenly old and wouldn't

Discussion

 • Home Networking

31

1

Latter of Authorisation

A latter of Authorisation for mobile line termination, may i know what are the details needed and how to submit?

Question

 • Postpaid

14

1

0

Fibre broadband contract ends

Hi, My fibre broadband contract is ended and not going to recontract, understand i need to return the modem to starhub @ Plaza Singapore. Only the modem? How about TV Box and Linksys router?

Question

 • Devices

37

1

0

End contact

Hi,I want to terminate the contract for the SIM only plan 25$ 1 years, how much should i pay ?

Question

 • Postpaid

13

1

0

Starhub Sim only contract Plan activated by Error

Team, I've initiated a re-contract request for $25 Sim only no contract plan - whereas the WebPage was stuck and I tried to refresh nothing displayed on the webpage though. Later I received an E-mail stating I've opted for $25 1 year contract, please do the needful to rectify.

Question

 • Postpaid

27

1

0

Terminate 1000mbps fibre broadband

My contract ended and im terminating the service as im not even using it in the first place. Is there anythig that i need to return? Please send me pictures of required items for return as i will be cancelling my Cable TV as well.

Question

 • Devices

20

1

0

Customer service advice leads to incurring more cost than required.

Spoke to Starhub (1630) for 10mins and 36 seconds on 22nd May. Told the customer service that I would like to sign up for a new plan at a new location and thereafter schedule for termination of my existing plan. I was advised to not do that because that might cause some issues, rather I am advised

Discussion

 • Devices

28

2

0

Termination

Hello my contract end 28th Not this year, i wanna transfer port. How much the termination fee. My plan is smart bubby

Question

 • Postpaid

27

1

0

Termination fee

Why I was charged $200 instead of $60 for my termination fee when I subscribe the 12 month sim only plan?thanks

Question

 • Postpaid

10

1

0

StarHub

I want to terminate my StarHub tv account 24 month contract  terminating bcoz my grandpa and grandma don’t know how to use  we only use for 1 month  do I need to pay money for terminate?

Question

 • Home Networking

17

1

0

Change of channels

I have my TV contract till 2022 - During signing agreement I have agreed and signed the agreement since the channels i like to see was there - now the reduction and giving alternate channels is like star hub is  forcing to accept the channels .  if Star hub has changes in channels the cos

Question

 • Channels and Programmes

85

1

0

How to deactivate my roaming services

Hi, pls help me deactivate my roaming services, im currently back in philippines right now. I remember i activated my roaming add ons but i also remember de activating it after how many days. But i guess it didnt push thru, now i got bill shocked coz of the roaming charges. Is it possible to termina

Question

 • Roaming

12

2

0

Starhub TV

How to terminate TV & broadband and where to return the setup box

Question

 • StarHub TV+

27

1

0

Terminate mobile post-paid contract from overseas (ensure termination after plan expire)

Hi all, I am overseas and would like to make sure that my contract is not continued after expire. I have been overseas already couple of months and just waited my 1-year SIM only plan expires by 27 Nov (in 3 days). I am fine to pay the bills until then. I tried to do it via Messenger but always wait

Question

 • Postpaid

16

1

0

Termination charges

I would like to feedback regarding the Starhub App. I have decided to terminate my contract and change to another telco so I checked my contract details on the Starhub app and it stated May 2021 with no charges. So i proceeded to terminate my contract. When my bills came, i was shocked that it was

Idea

 • My StarHub App

33

2

0

Cancel mobile contracts from overseas

Hello StarHub (and knowledgeable users), I need to cancel some of my mobile contracts while I am outside of Singapore (and will continue to be for a while). I cannot find anything within the main StarHub web site for this - not even a simple "Contact Us" within HubId!? Can someone help? All my contr

Question

 • Postpaid

57

1

0

Discontinue HomeHub but retaining Broadband and DIgital voice

Hi, my contract ends on 14 Feb 2021 for my HomeHub 1gbps (Broadband, TV & home line digital voice) I want to drop the TV and just subscribe the 1Gbps broadband with home line Digital Voice What is the procedure to do this? Thks

Question

 • Devices

54

1

0

Do not Recontract

I recontract my broadband on Aug 31, 2021. It’s the exact same service I am getting currently, except StarHub will install WiFi connectivity that is supposed to be better. No one contacted me on the installation.  I called 1633, use WhatsApp service, they insisted someone will get back to me.

Discussion

 • Home Networking

24

1

0