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No internet connection

Hi there, anybody here can help me, its been down since morning (Oct-16), i tried to troubleshoot and fix it, even did research but it doesn't work, i

Question

 • Internet Connectivity

11

1

0

Reconnect

Hi I had an outstanding payment of 500$ because of some circumstances I can't pay it . Last month I had received an letter stating your service has be

 posted 

7 days ago

 • 

Last response by 

Carla_P 

4 days ago

Question

 • Postpaid

7

1

0

Problem with Nokia WiFi Beacon1

Started the Nokia WiFi Beacon 1 yesterday and the wifi reception was very poor in the rooms (Beacon is in the living room). This can't continue becaus

 posted 

7 days ago

 • 

Last response by 

slye 

a day ago

Question

 • Home Networking

16

1

Iwatch unable to join Mobile data

Error message "connection failed" the connection to the server was lost please try again later

 posted 

7 days ago

 • 

Last response by 

Carla_P 

4 days ago

Question

 • Devices

4

1

0

Did not recieve pre order s20 fe free premium

Hi.   I pre order s20 fe edition on 1st October. I received the handset today via delivery but not the free premium. (Samsung ear bud and memory

 posted 

7 days ago

 • 

Last response by 

Carla_P 

7 days ago

Question

 • Postpaid

5

1

0

StarHub TV+ App Login Issue

Hi. I've installed the StarHub TV+ app on my new Note10+, which was purchased from Singtel on 12 September 2020. After I opened the app and tried logg

 posted 

7 days ago

 • 

Last response by 

Carla_P 

7 days ago

Question

 • Devices

7

1

0

Unable to complete NumberShare subscription? Read this!

Are you trying to subscribe to NumberShare? First, make sure you are eligible to the service if you have the following:   ·  &nb

Article

 • Resources

8

0

0

Termination of Mobile Service

Hi there, Pls assit to terminate 1 of my mobile service no. < removed private information > (contract ended) TQ

 posted 

7 days ago

 • 

Last response by 

Carla_P 

7 days ago

Question

 • Postpaid

6

1

0

No internet connection using Asus RT88U router

Hi, I tried to install my Asus RT88U router with the Starhub modem. All light indicators on the router were green except for the internet connection.

 posted 

7 days ago

 • 

Last response by 

Carla_P 

7 days ago

Question

 • Internet Connectivity

6

1

0

Request for re-contract voucher for phone purchase

Hi, My name is leow, I have been star hub subscriber for more than 8 years , I would like to request for phone voucher for contractor renewal

 posted 

7 days ago

 • 

Last response by 

Carla_P 

7 days ago

Question

 • Postpaid

11

1

0

Cancelation

I want to go back india

 posted 

7 days ago

 • 

Last response by 

Carla_P 

7 days ago

Question

 • Postpaid

7

1

0

Prepaid sim

Hi, I've recently lost access to my starhub prepaid number which I have used to sign up for whatsapp. I accidentally deleted whatsapp off my phone whi

 posted 

8 days ago

 • 

Last response by 

Carla_P 

7 days ago

Question

 • Prepaid

7

1

0

Change postpaid no.

Hi, i would like to change my postpaid no. How to go about it?

 posted 

8 days ago

 • 

Last response by 

Carla_P 

7 days ago

Question

 • Postpaid

5

1

0

Experience slow download speed via SH speedtest

Recently recontracted & got the Nokia WiFi Beacon.Family members complained abt WiFi dropouts...Changed to Velop & while there's no wifi drop,

 posted 

8 days ago

 • 

Last response by 

Carla_P 

7 days ago

Discussion

 • Internet Connectivity

10

1

0

Happy Stars Plus credit

I top up happy stars plus online, which comes with a 10$ credit. How to use this credit amount to buy data plan? When I try to buy data, it seems it w

 posted 

8 days ago

 • 

Last response by 

Carla_P 

7 days ago

Question

 • Prepaid

3

1

0

Animated movies for kids to keep them entertained

Are you in search of something to keep your kids entertained other than watching YouTube videos? Yes, we know that screen time should always be limite

Article

 • Music & Movies

1

0

0

Proof of Mobile Number Ownership

Hello, Good day!    May I know if it is possible to request for a Proof of Mobile Number Ownership for my prepaid number?   I need it

 posted 

8 days ago

 • 

Last response by 

Carla_P 

8 days ago

Question

 • Prepaid

3

1

0

unable to receive short code

I can't receive a shortcode from Bill.com. They said that their system already sent a message to me. And I tried with my friend's phone (Singtel) and

 posted 

8 days ago

 • 

Last response by 

Carla_P 

8 days ago

Question

 • Postpaid

6

1

0

Wrong Samsung phone case sent by Starhub and poor customer service

Bought a Samsung Note 20 Ultra which is supposed to come with an original phone casing as advertised, but received a wrong one instead! Called the hel

 posted 

9 days ago

 • 

Last response by 

Carla_P 

8 days ago

Discussion

 • Postpaid

6

1

0

What Channels are available

I subscribe to Starhub TV+. Using the app on an iPad I find that I cannot view any channels. If I go to the "Guide" and select a channel I subscribe t

 posted 

9 days ago

 • 

Last response by 

Carla_P 

8 days ago

Question

 • StarHub TV+

10

1

0