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Data exceeded - seeking waiver

My mum has been using her phone line for years and this is the first time I received a shock on the mobile bill. It turns out she has exceeded her dat

Question

 • Postpaid

21

1

0

Can’t use FamilyConnect mobile data on my Apple Watch SE

My watch is activated with FamilyConnect plan. I can make phone call from and to the watch, but cannot use the mobile data to locate its location or m

Question

 • Network

18

4

Ownership transfers Starhub TV and Broadband service

Hi, I have some questions on transfer form. I know that transfer of ownership can be done online by completing the form Application Form for Transfer

Question

 • StarHub TV+

16

2

0

Wrong data top up shown on app

Hi, I just tried to top up the 4 Week 5Gb data plan on my pre-paid sim but the app only shows that i have 1gb data..please help! attached relevant s

Question

 • Prepaid

7

1

0

Google Nest help

Hi, I recently bought the Google Nest router, but after I hooked it up, I could not watch any Starhub channels at all. I have the TV+ box. Does anybod

Question

 • Devices

19

1

0

Disney + subscription

Hi I already have a Disney + account (12 months) and i have received 12 months Disney + when i re contracted my phone. Can i use to the 12 months addi

Question

 • Channels and Programmes

25

1

0

Recontract voucher

Hello , my mobile contract is up for renewal . Is it possible to check if I am eligible for a recontract voucher . I have been with StarHub for nearly

Question

 • Devices

28

1

0

Confirmation < removed private information >

Hi, what's the status of this order? Your trooper was supposed to come down on Tuesday. I am also unsure how to receive the Nokia router, I assume you

Question

 • StarHub TV+

20

1

0

Porting from prepaid to postpaid took 18 days and still counting

I have opt to port-in my Starhub prepaid number to Starhub postpaid number by signing up new mobile line online. I received the postpaid SIM on 1 Aug

Question

 • Postpaid

32

2

0

Starhub TV+ box

The Recording function is so useful for viewers who are unable to watch programmes at the designated times. Omission of this critical function is a b

Question

 • Channels and Programmes

27

2

0

Recontract Voucher

Hi, my mobile 24-mths contract is ending next month. May i enquire how to request for recontract vouchers or am i eligible for it? I do receive a mess

Question

 • Postpaid

21

1

0

Can tvn subtitles be turned off?

How can i turn off subtitles on tvn channels like some other channels? I get distracted with the chinese and malay subtitle and keep looking at the ma

Question

 • Channels and Programmes

24

2

0

Why 大热门 no longer showing on 都会台

Why 大热门 no longer showing on 都会台 825 evening timing?

Question

 • Channels and Programmes

34

2

0

Starhub wifi connection issues

I'm unable to open certain apps like Disney+, hotstar, foodpanda & deliveroo when using wifi. Apps like grab and netflix have no issues. All the a

Question

 • Internet Connectivity

22

1

0

Prepaid card locked

Hi Starhub, I believe my prepaid sim card is locked due to inactivity. Let me know how to re-activate it? Thanks

Question

 • Prepaid

17

1

0

Starhub TV

Hi. My mum's starhub TV contract has ended and she need to pay more then usual. I've checked the app for recontract but the options are confusing and

Question

 • Others

27

3

0

Refund of broadband deposit

I have a few questions about refund of my broadband deposit. 1. I have already returned to my country.  My friend is going to return the equipm

Question

 • Home Networking

11

1

0

Annual Handset Upgrade for old Hub Club members

Hi, I am currently still under the OLD Homehub plan, I am still qualified for the Annual Handset Upgrade $200 voucher right? Since I'm still on the o

Question

 • Discussion

54

1

0

Poor 4G reception at 11 Biopolis way (Helios) for units facing 10 Biopolis way (Chromos)

I noted that Samsung phones (Galaxy note 20 ultra and S21 ultra) tends to have poor reception when inside the units facing Chromos (10 Biopolis way) w

Question

 • Network

13

1

0

Where is my promised Free Mobile Plan for Family

Was told that every recontract will receive this welcome plan. I recontracted 2 of my lines. Called customer service and was confirmed that they will

Question

 • Postpaid

37

1

0