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Internet down for 4 days with no solution

Hi StarHub team, My internet has been down for 4 days with no solution and no date provided as to when this will be resolved. On Tuesday a technician was sent down to asses and informed us it was a Netlink issue. He told us it would be fixed by the afternoon on that day.  3 days later it’s

Question

 • Internet Connectivity

26

1

0

Not able to receive SMS and OTP

Hi, I am not able to receive SMS and OTP, but I can send SMS. Already tried reboot, dial #35*1234*16#, check APN settings are correct. Can you please help on this matter?

Question

 • Network

8

1

0

Removing smart support

Is there any fee or penalties for removing smart support on the adds on?

Question

 • Postpaid

7

1

0

Port in to Giga

I'm using the $50/month contract which ends on 8th Jan 2022. And I want to port in to Giga on the 1st Jan 2022. so my question now is: Do i have to pay early termination charges for starhub contract?

Question

 • Postpaid

15

1

0

Poor latency to HK Game Servers

I've noticed recently that the ping in an online game I've played (World of Tanks, Asia) spiked up like mad. I've been playing the game for a while and this is the first time that I've encountered this issue. Playing this using my data isn't as bad though. Just a screenshot of what I got from doi

Question

 • Internet Connectivity

21

0

0

Existing Tenant not yet terminate the home broadband

Hi, i will be the new tenant of the apartment. Can i sign up the home broadband now but the existing tenant not yet terminate the contract.

Question

 • Internet Connectivity

10

1

0

Does Starhub tv + support Atmos for netflix?

I have a full atmos AVR. I am wondering if the it only support DD+ 5.1 or can it go Atmos when streaming atmos shows from netflix?

Question

 • StarHub TV+

20

2

0

5G SIM activation taking way long i

Recontracted and was told Multisim is no longer available. It’s been close to 5hrs and the new SIM is still not activated. Asked staff earlier and was told it’s “normal” for previous multisim cancellation to take longer. but feeling this is unacceptable given everything needs mobile data now includi

Question

 • Postpaid

13

1

0

Recontract CIS sim only plan

Hi, May I know if it comes with free caller id for CIS sim only plan? My current plan end on 28th Dec but it seems like i am still not able to re-contract the plan yet. Another question if I renew to the new 5G sim only plan, will I be able to get a free new 5G sim card? Thanks.

Question

 • Postpaid

17

1

0

Activation of prepaid sim card

Hi, how to activate prepaid sim card?

Question

 • Prepaid

6

1

0

How to disconnect the HomeHub Plus and remove TV connection

How to disconnect the HomeHub Plus and remove TV connection. We are not using the TV services at all. Need to remove the HomeHub Plus and disconnect TV services. Need only Broadband.

Question

 • Resources

15

1

0

Caller ID waiver

Hi there, I was in the website trying to sign a 2 year contract with starhub under CIS plan and I have a question. Is the caller ID free for 24 months? It is showing an additional of $5+ and the starhub employee I talked to say it is mandatory to pay. However, on the website, it says I have 24 mont

Question

 • Postpaid

12

1

0

Poor Connection to American Game Servers (FFXIV etc)

Hi! It has been like 2 days since I started having issues connecting to the NA servers for FFXIV and it still isn't solved and hasn't gotten better since then... My friend who is using Singtel still can enter the servers. Does anyone know if there is a method to solve this issue?

Question

 • Internet Connectivity

118

3

Request to issue a new refund cheque

Hi I have miss out my refund cheque and would like to request for reissue.

Question

 • Postpaid

6

1

0

Ever Night - Skipped Episodes

Hi The TV series "Ever Night" used to be shown on Channel 111 at 12am on Mondays to Fridays. Then, about 3 weeks ago, it suddenly stopped being shown on Monday 12am and the time-slot was replaced by another program, "Great Architect".  And due to this missing episode on Monday 12am, the

Question

 • Channels and Programmes

5

1

0

Hot to get system updated on billing status?

I was told by sgtel staff that I have outstanding amount with Starhub and was not allowed to sign up sgtel plan. I called and also hwad down to Starhub service centre, Starhub staff told that there is no more outstanding amount with Starhub under my NRIC no. How do I proceed to have system updated w

Question

 • Postpaid

11

1

0

Complaint

Hi, I would like to make a complaint about a poor experience that I had while calling in to your hotline As I am having slowness when accessing certain websites in the US but am able to access other websites normally, I had to call in and ensure that it was not an issue from Starhub. Other users

Question

 • Internet Connectivity

26

0

0

International Roaming activation in india

Hi, Would like to check on international roaming activation, im unable to connect international roaming services

Question

 • Postpaid

16

2

0

To activate auto roaming

I’m now at Malaysia but not able to receive any SMS. Can someone help to activate my auto roaming for receive SMS only?

Question

 • Roaming

7

1

0

5g and 4g sim

Hi I plan to recontract my mobile line. There is only option for 5g sim plan. Can I continue to use my old 4g sim instead of the new 5g sim card?

Question

 • Network

11

1

0