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ICYMI: Here’s How to Unlink your Facebook from Instagram

Instagram and Facebook accounts can now be linked which makes it easy to cross-post, find Facebook friends to connect with them on Instagram, and post Instagram stories as Facebook stories. However, if you no longer wish to cross-post content, and keep your accounts separate then you may u

Article

 • #didyouknow

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Set top box network link disconnected

I have been facing this issue every now and then, but it is getting worst lately. One of my set top box keep on blinking and unable to sync. The clock keeps showing 0800 instead of the current time after I power off the box. I have changed all the cables and if I am lucky to get it works but only fo

Question

 • Devices

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Bill instalment payment

Hi, i have outstanding amount, if i may know does starhub lets you pay your bill in installment?

Question

 • Postpaid

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Unable to access Starhub APP now

Anyone unable to access to Starhub APP or websites now?It's been loading more than 2 hours and still unable to access.

Question

 • My StarHub App

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Accepted Solution

Unable to receive SMS messages since 01Jan2022 started

I realised I have not been able to receive any SMS messages since 01Jan2022 started. Sending out SMS messages are OK. Contacted Starhub Support who taught me to dial #35*1234*16# but it didnt fix the issue. Kindly advise how else I can fix the issue?

Question

 • Resources

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Features compared to old remote control

HI What happened to a numbers of the old features? 1) Can't set alert for a programme where a pop-up will prompt that the set programme will start in 5 minutes 2)  Can't add to favourites 3)  Can't use the settings in my Sony remote control to set resolution, eg. movie, general scen

Question

 • StarHub TV+

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m1 prepaid to starhub post paid

how? please help. i cant find. the only thing i can find is the same question with a yes answer

Question

 • Prepaid

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Misinformed

Starhub technician was here in my new home to setup my wifi. Upon hooking up to the netlink point, was told that my netlink point does not have a signal. Starhub technician shared that starhub will arrange for a session with netlink for the point to be fixed. He shared that the typical cost will be

Discussion

 • Home Networking

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1Waiver of $200 Early Mobile Recontract fee

Hi, may i check when is the 1st waiver of $ 200 early mobile recontract fee be given ? i try to recontract my phone but was not issue this voucher on 1st Jan

Question

 • Postpaid

27

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Replacement sim card from Johor

Hi - I recently travelled to Sydney and lost my phone. I am now back in JB and I need to try and get a replacement sim card for my starhub account. Any suggestions on how to get a new sim card without physically attending a starhub shop?

Question

 • Postpaid

4

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Accepted Solution

Channel 899 - SGX Application

The SGX application reflects the previous day stock prices quite often in the morning when I opened the application from channel 899 and view the stock prices. I hope StarHub can prevent this problem from occurring. Thanks.

Question

 • Channels and Programmes

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Disney Plus on Fibre TV set up box

Hi how can i set up disney plus on the fibre tv set up box? i dont have channel 524 on it

Question

 • Channels and Programmes

11

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Fibre broadband termination

I would like to terminate my broadband before expiry of contract, as we are moving and we don’t need the service anymore. Can I know how to proceed? Thanks.

Question

 • Home Networking

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Homehub+ nokia beacon1. Beware!!!

Recontract to Homehub+, biggest mistake ever. Nokia Beacon1 wireless is down after the technician left. All wireless devices can't detect that damn router. Only the wired PC able to access to internet. Tried calling Starhub, they tried to push back to nokia and nokia did the same thing. Finally mana

Question

 • Internet Connectivity

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Bad Service even for LOCAL channels

Was wondering if someone could answer my queries as to why my LOCAL channels kept stopping and lagging. It has frustrated my family enough to discontinue with Starhub. Would appreciate if someone could check on the TV box as well and resolve this matter. It's not like as if we are living in some rur

Question

 • StarHub TV+

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Global sms

Hi StarHub, can I buy a VAS for global sms? and how much will I’ve charged on post plan ? thanks

Question

 • Postpaid

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Switch my Sim-only plan from Singtel to starhub

Hi, Me and my wife are currently using Singtel Sim-only plan and the contract is over last week. Singtel account is under my wife's name and she is currently in India. Is it possible for me to open the account under my name with starhub and just retain the same number for both of us ? Please advi

Question

 • Prepaid

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TVB Anywhere+

HI I can't link starhub ID after i downlaod the TVB Anywhere+. Please advsise.

Question

 • Channels and Programmes

7

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Unable to watch local channel

Do I have to script to watch local channel.  Very often when I switch to watch channel 103 and message that I have to script...please help... < removed private information >

Question

 • starhub.com

10

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Late Payment Waiver

Hi Starhub, I have delayed this issue for quite awhile. I did send messages and called a few times within the months before this. I have late payment fees (in 2021) that I have yet to pay that i hope to get it waived from you. Previously, (or all this while), I was getting paper

Question

 • Home Networking

12

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