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International roaming not working

Roaming service is not working and did not receive OTP from sms also. Even though reactived from app also was useless. What is the purpose of app? Do we need to make interational call everytimes with the charges to get your useless support ?

Question

 • Roaming

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Termination of StarHub broadband

Hi, I understand that I need to return the ONT equipment to designated StarHub shop for termination of services. Is there any specific queue for drop off or I have to join the general queue?

Question

 • Internet Connectivity

12

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Google Wifi Router

Have anyone encountered this issue: I setup Google wifi router succesfully and worked for about 30mins. then it goes offline and cannot be seen as wifi. next day I setup again, and same thing happen. Succesfully connected but after 30mins it goes offline and cannot be seen again. Is there som

Question

 • Home Networking

10

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F-500 error appeared.

F-500 error In My Starhub app. Would notnallow me to use Rewards etc that I have with some expiring soon...Anyways all re install. Clear cache, re start phone etc methods tried cannot log in..same screen ...F-500. Sent feed back as asked ....doubt that it can be solved by starhub easily..seen same c

Question

 • My StarHub App

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0

Unable to download bill

Hello, I have received the e-mail notification regarding my E-bill. However, I am not able to download any bill from the App or website and it indicated that the due amount is $0. I can only download the previous bill, could someone assist with this issue?

Question

 • My StarHub App

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Need Help to Understand your StarHub Bill?

Are you confused with your StarHub bill? Not sure why it is higher than your monthly bill? Or have you recently added a Value-Added Service, but you are not seeing the full bundle added? Well, there’s no need to worry. Whenever you first sign up, recontract, or change your service, your genera

Article

 • #didyouknow

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Change phone number

Hi I would like to change my phone numbers. Please advise how could I proceed.

Question

 • Postpaid

13

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Privacy concerns

What do people think about StarHub employees asking about your hub ID password?

Question

 • Scam Alerts

16

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Nokia Wi-Fi beacon 1 cannot be added

I want to add an additional Wi-Fi point but the Wi-Fi point can’t be detected after trying manual and scanning the QR code method. I also tried the Ethernet method to no avail. Have reset the Wi-Fi point too. Please advise.

Question

 • Home Networking

11

1

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Have you heard about CuriosityStream App?

Did you know StarHub TV customers with eligible packages will have complimentary access to the Curiosity Stream OTT App? Yes, that’s right! The Curiosity Stream Channel (Ch 422) now has an app! But wait, what is the difference between the Curiosity Stream Channel (Ch 422) and the Curiosity Str

Article

 • Resources

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How to re active mobile number from temporary suspension

I am staying in overs-ease and i am unable to reach customer care to active mobile number so how to re active mobile number

Question

 • Postpaid

11

1

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Data Travel Roaming not Working!

Hi there, I have purchased Data travel for Asia Pacific region however i was unable to get any roaming at all here in oversea. I tried all means for the past 2 days and still failed to get internet. Restarting handset, switching to another roaming operator manually and place my SIM Card in anothe

Question

 • Roaming

18

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Poor internet connection around Tampines IndustrialAVE 5

For past 3 weeks, we have been having very poor, sometimes no internet connection at our workplace around Tampines industrial AVE 5.

Question

 • Network

24

3

New Series to Watch in January 2022

It’s a new year so expect plenty of new and returning series going to be released this January on Netflix, HBO, iQIYI and many more. However, it can be hard to know which should you start binge-watching. Worry no more, there’s no need to stress about that because here are recommended ser

Article

 • Music & Movies

9

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Change of mobile number

Hi, may I know if I can change my mobile number without going to the Starhub branch personally? Thanks W

Question

 • Postpaid

8

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How to query order status?

I just dropped order for SIM only plan but after the order was made, no email/SMS being sent. While I would like to query order status from the app, I couldn't sign in either, error code F-500 Can anyone please suggest me on how should I proceed? Thanks. PS: FB message doesn't reply me at all

Question

 • My StarHub App

4

1

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The Electric Car Revolution

Been watching with amazement the electric car (EV) revolution. 2021 Straits Times Car of the Year is an EV (Audi). The first runner up is also an EV (Tesla). Tesla was number 6 in the list of top selling cars in Singapore. They formally setup in April 2021. This revolution is reminiscent of the mobi

Discussion

 • GreenR Café

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Recontract

My contract ended last year and I am interested to re-contract another 24mths for the bundle TV+broadband promo. But I saw on your website that for re-contract, we are not entitled to new wifi router, only for new sign up. May I know why is that so? Isnt re-contract the same as new sign up which wil

Question

 • Resources

10

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Appalling Customer Service Standard

Hello My complaint - A service appointment was made and confirmed on 25 Dec 2021 for broadband equipment return on 4 Jan 2022, 6 to 8PM.  Please note the date was a compromise on my end because of starhub being unable to fulfil an earlier date and meet my preferred      &n

Question

 • Internet Connectivity

12

2

0

Not receiving incoming SMS on my start hub postpaid in roaming country

Hi, I'm a starhub postpaid user and I'm not receiving incoming SMS abroad. Can anyone please advise asap as I want a OTP urgently. I tried the links posted as response 4 years ago but those links don't work anymore.

Question

 • Roaming

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