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Replacing nucleus connect

How do I go about replacing the nucleus connect device? Device not able to power up this morning.

Question

 • Devices

7

1

0

Porting over

Hi, if I shop online to port my number from M1 to starhub how will I be receiving my new sim card? Delivery and sign off, delivery by mailbox or head

Question

 • Postpaid

7

1

0

Unprofessional Technician - Eng Chuan

I'm a customer who has been with Starhub for so many years and writing to feedback on the unacceptable behavior of your technician by the name of Eng

Discussion

 • Internet Connectivity

18

1

0

Family Bundles Sep 2021

I have a broadband plan with Starhub and am considering porting over 3 mobile numbers to StarHub. Are there any special plans for this move? We are al

Question

 • Postpaid

10

1

0

Very very poor signal & network data coverage

Very very poor signal & network data coverage. Totally impossible to make phone call or access the internet. Always zero or only 1 signal bar. Loc

Question

 • Network

18

1

0

port number from giga to starhub

hi, will it be possible if i have previously port my number from starhub to giga and if i want to port back from giga to starhub again?

Question

 • Postpaid

7

1

0

Termination of homehub plan

My homehub contract has ended. How do I terminate my homehub plan but keep my broadband service?

Question

 • Home Networking

8

1

0

5G problems and nobody can fix it

I have been having constant network drops on my phone and the call centre has been unable to resolve the issue. Everytime I call I have to repeat myse

Question

 • Network

6

1

0

Termination of Mobile Plan

Hello. My contract end date is 7 Nov 2021 and the plan is $75 2 year plan for mobile. May I know what's the early termination fee? As I cant seem to f

Question

 • Postpaid

14

2

0

Does Starhub 2Gbps Fibre Broadband Support Link Aggregation?

I am thinking of upgrade my existing Starhub broadband from 1G to 2G. If I purchase a Asus RT-AX88U router which can support both WAN and LAN link

Question

 • Home Networking

16

1

0

Have Mobile+ Subscription but more than 70% of the time have on 4g or worse H+

I'm getting 4G or H+ connection in places where its supposedly 'fully covered' for 5G network like in westmall. When I switch on and off airplane mode

Question

 • Network

7

1

0

Spoofing problem

Someone just called me to say that had a call from my number - which they didn't. It sounds like some scammer is using my number with a +65 on it to c

Question

 • Postpaid

7

1

0

Contract end date

Hi i would like to know my contract end date for mobile no < removed private information >. Thanks

Question

 • Postpaid

7

1

0

Can’t renew contract

Hi , im trying to renew my contract by purchasing a 1 year SIM card. Unfortunately the app doesn’t allow me to renew despite my original contra

Question

 • Postpaid

4

1

0

Request for Re-contract voucher

Hi, My contract with star-hub is already able to re-contract and I am looking for a re-contract voucher which star-hub has usually sent me for the

Question

 • Devices

10

1

0

no internet connection

done all the possible self-trouble shooting but still no internet connection.. check the modem manual (huawei optical network terminal) under table

Discussion

 • Internet Connectivity

14

1

0

Cannot connect mobile data‏ ?.

Hello, I am Starhub prepaid user, I have an issue that I cannot connect to the internet using mobile data since yesterday night. Last nigh

Question

 • Prepaid

10

1

0

Postpaid to Prepaid

Hi! Can I port postpaid to prepaid?

Question

 • Network

6

1

0

transfer ownership

if i change of ownership does the number still the same ?

Question

 • Devices

9

1

0

Change of ownership and termination.

My mother end her contract by dec 2021 & mine is jan 2022. If my mother want a new phone asap. Can I recontract and give the new phone to my mothe

Question

 • Postpaid

15

2

0