Official

Accepted

Unanswered

Advanced Filters

Search Results (22.5K)

Most Recent
eSIM for iPhone

Following up on earlier threads, is there any progress or a timeline decided on offering eSIM service for iPhone users on Starhub mobile network?

Question

 • Postpaid

10

2

0

Unable to receive sms and sms OTP in overseas - Please help!

Hello Starhub, I am unable to receive the sms OTP. I'm currently in Malaysia. Pls help urgently. I need to do a transaction.

Question

 • Postpaid

10

1

0

Dual Sim Card

Hi, I'm currently using dual Sim card due to work requirements. I have two hp, one with camera and another without. I am unable to recontract my plan as current plans don't allow for dual Sim cards. Is there any solution for me please?

Question

 • Postpaid

7

1

0

Termination of Data Plan only SIM

Hi, I dont seem to be able to find a link that I can terminate my abovementioned plan. seems like the portal only allow user to sign up instead of termination.

Question

 • Postpaid

6

1

0

How to View/Cancel your eAppointment via My Account?

Have you scheduled an eAppoinment? Now, you need to cancel the schedule because something came up. If yes, you can easily view and cancel your eAppointment via My Account. This will help you save time as you no longer have to contact our Customer Service for the cancellation.Here’s how you can

Article

 • Resources

2

0

0

Starhub 2Gbps Plan

Hi, i understand that the starhub 2Gpbs plan comprises of 2 x 1Gbps line. Hence, i have the following questions which need some clarification from starhub team 1. Do i need to install 2 routers (1 for each port) so that i could have 2 sets of wifi which i could tap into at home? 2. Will the sig

Question

 • Home Networking

8

1

0

Two bill for 2 handphone

I am paying for my handphone and my daughter. My daughter is working and want to receive separate bill. How to go about it?

Question

 • Postpaid

7

1

0

Overcharged by $25/day for 30 days

Hi StarHub, I was overseas travelling and turned on my data travel plan for 30 days but somehow it was not successful. My iPhone was auto roaming and used a few M everyday, but I was charged at max 25$ per day for a month. I need to clarify these 2 questions 1, the StarHub app is not well design

Question

 • Roaming

10

1

0

Unable to recontract despite postpaid

Dear star hub, I am unable to recontract my number < removed private information > despite it being eligible.  could I seek help on this? 

Question

 • Postpaid

7

1

0

How to Add TV+ Pass and Add-Ons via My StarHub App?

Want to add more StarHub TV+ Pass(es)? You can easily add more TV+ Passes available from $15 per month onwards on top of your existing StarHub TV+ Pass(es).What’s more? You can also subscribe to Add-On Channels, and Packs/Apps, which you may choose to add at any time, do not come with any cont

Article

 • Resources

5

0

0

p

1 of my Nokia Beacon not working, I check with Starhub staffs they said use the live chat in the Nokia Wifi app, the operator directed me to troubleshoot and try several ways but still not working, the I asked Starhub again, they said bring it to Nokia service centre in Vivocity, I went there there

Question

 • Tech Tips

5

1

0

OTP from abroad not received on new phone

Hi, I have changed my phone, but kept my number. I am updating all my apps and can receive the banking OTP’s, except for the one bank that is from outside Singapore. I have checked with them and they say it must be my network blocking, but StarHub say there is no blocking. Any idea’s. I’ve done the

Question

 • Postpaid

6

1

0

5 Titles We Can’t Wait to Watch on Netflix This Month

We’re halfway through the first month of 2022, and as we settle more into the new year we are starting to look forward for more entertainment. If you’re looking for more entertainment, Netflix got it all as they continue to release more titles. So, mark your calendars for these series an

Article

 • Music & Movies

8

0

0

Am unable to login to the satrhub site using my HubID on Web.

I am able to login using my HubID on the MyStarHub App on mobile, however, unable to login to the satrhub site using my HubID on Web. Keeps on looping. I am using a Mac machine, Tried using the default browser Safari Then tried using Firefox The result is the same. Please help.

Question

 • My StarHub App

11

1

0

Not getting OTP SMSes

Since last Sunday not getting banking OTPs from banks based in India. Have not changed any settings. Pls have a look.

Question

 • Network

7

2

0

android phone: prepaid internet, facebook can connect while others (google, trace together) cannot

have chk the APN is under "SH data prepaid - shppd". upon turning on Data, the signal strength bar doesn't have accompanying '3G/4G' wording. tried clearing cache of google apps, facebook apps and update then through wifi. data is still working last christmas but dead this january. only those fro

Question

 • Prepaid

15

2

0

Bad signal - reception at Marina Bay Residences on 37th floor

Good afternoon, I have moved in last week and i only have one or two bits of signal on my phone when i am in the bedroom and guest bedroom. My phone is connected to the intercom, so it is really a problem as i will miss people who try and get in and use intercom downstairs because my phone is ou

Question

 • Network

6

1

0

ICYMI: Hide Spam Texts from Unknown Senders on iPhone

Annoyed about getting spam text messages on your iPhone? In case you don’t know, you may hide and silence spam messages in the Messages app by filtering unknown senders into a group. But first, let’s clarify that an unknown sender is someone texting you who isn’t in your Contacts i

Article

 • #didyouknow

6

0

0

Poor reception in Tapestry Condo basement

Hi team, got very poor basement reception in The Tapestry condo at Tampines. Any way of improving it?

Question

 • Network

5

1

0

How to Sign Up for SmartSupport Lite via My StarHub App?

Want to extend the device protection of your existing mobile device? You can now do that with SmartSupport Lite! This is a mobile value-added service for SIM Only Plan subscribers that will provide worry-free care for your existing mobile device.Keep in mind that SmartSupport Lite is not an insuranc

Article

 • Resources

4

0

0