Official

Accepted

Unanswered

Advanced Filters

Search Results (22.5K)

Most Recent
ICYMI: How to Delete Photo Albums on your iPhone?

In case you don’t know apps like Twitter, Whatsapp, and more can create albums in your iPhone with the photos or videos you’ve downloaded. That is why it’s easy to clutter up the Photos app with various photo albums. If you want to delete a photo album on your iPhone, it only takes

Article

 • #didyouknow

5

0

0

Using mobile data abroad

Hi,   What do I have to do, to use my mobile data during my stay in Europe with the lowest additional cost s? Thx.for your help  Jan

Question

 • Roaming

6

1

0

Is SMS chargeable when I am at oversea

My plan is 2 years contract at S$65/month for 5G. I need to receive OTP SMS. Is this SMS chargeable when I am at oversea? If it is, could you please advise the charger rate? Thank you.

Question

 • Postpaid

6

1

0

Fixed Line issue

Dear Starhub, I have subscribed to Starhub broadband and included the Home Fixed Line which you charged a subscription and activation for port over. However, the porting was not completely working for me since the beginning of service activation on 3Dec. Only Starhub mobile line can dial in, my M1

Question

 • Resources

10

1

0

Data travel plan not working

I had activated my Data Travel plan. Upon reaching my destination I could not access data. I called starhub customer service, knowning that I will be charged for roaming to get help. Despite that the mobile data is not working. There is no other way to contact any starhub customer representative, In

Question

 • Roaming

12

1

0

Starhub Network is Rejecting My Globe Telecom-PH SIM From Connecting

I have a Globe Telecom-PH roaming SIM card which was doing fine all along for more than a year now. This SIM is from the Philippines and is set to roaming here in SG. I use this to receive OTP from Philippine banks. Suddenly, Starhub decided to cut it off. I checked with my service provider in the

Discussion

 • Network

16

2

0

Lost my phone, reported and no reply

I lost my phone and reported loss under starhub smart but there is no response. Please help.

Question

 • Resources

13

1

0

How to Book an eAppointment via My Account?

Need to visit a StarHub shop? Don’t forget to book an eAppointment to avoid the queue and for a hassle-less transaction. You may schedule an appointment via My Account. Simply follow the steps below.STEP 1: Log in to StarHub website, then go to "Other Useful Links" located at the bottom of the

Article

 • Resources

39

0

0

Starhub TV+

Can wifi be used instead of lan cable to connect the set top box to the router?

Question

 • StarHub TV+

43

5

0

Early termination of broadband

Would like to check if I were to do an early termination of my broadband in Jan 2022 and my contract only ends on the April 2022, how much termination fee will be incurred?

Question

 • Home Networking

10

1

0

Couldn't connect to Nokia Wi-Fi

I have gotten a Nokia Beacon 1 to replace my Asus router today. Follow through the steps to install and setup the Beacon but at the end of the day, I couldn't connect my mobile device to the WiFi. The WiFi SSID is shown on my mobile phone and when ask for Password to connect, I key in as per indicat

Question

 • Internet Connectivity

42

2

0

The starhub charge excess data ridiculously $100 for my bill.

The Starhub outsource customer service person unwillingly to waive the excess data charge I didn't sign up with. I'll forever leave Starhub service and product and never come back to use the service and I'll furthermore urge my family members and people around stay far away from Starhub Singapore.

Discussion

 • Postpaid

12

1

0

Roaming Service

Why my roaming is not working? And it says no network connection. I cannot make payments due to not receiving SMS from roaming phone no. Hope to receive your reply soonest. 

Question

 • Roaming

11

1

0

Starhub Shocking roaming charges

Hi. Need some urgent help Prior to our travel abroad we subscribed the Asia roaming plan in starhub app. After our travel when we come back we received a 900$ bill It was mentioned that subscription had failed. There is no error on the phone screen neither there is any message sent that there is

Question

 • Postpaid

8

1

0

Complain

I register a prepaid card from M1 and want to port my number over to StarHub and when I call 1633 and was told is possible without saying more details and I went to the outlet at NEX and was only told that I need to port over to a StarHub prepaid card first and will take 1 working day before I can p

Question

 • Prepaid

18

2

0

My Time Restricted Eating Journey after 70 Days

Time flies. It has been 70 days since commencing this transformative journey! Really feels like getting a new lease of life! Results: Weight loss - Lost 14KG. However, this now presents a new issue. Clothes no longer fit since they are too loose :-( BMI - Now normal Skin Tags - Noticed that

Discussion

 • GreenR Café

34

1

Confusion on sound options

Hello, on the Tv plus there are 2 kinds of options for sound selection 1. Under device preferences -> Sound -> there is auto / None / Manual -> Under manual there are options for Dolby Atmos, Dolby Digital, Dolby Digital Plus, DTS, DTS-HD...What does this actually do? Will the code decod

Question

 • StarHub TV+

22

1

0

Amazon Prime 3 months free trial activated over at Starhub but cannot get the free 3 months over at my Amazon Prime accout!! Help!!

Hi there..Starhub customer service... I am quite disappointed that when I activated my 3 months free Amazon Prime membership using the My Starhub Apps (as a reward for recontract my fibre broadband), it was not activated over at my Amazon Prime account when I checked. Even though in my My Starhub

Question

 • Resources

8

1

0

How to Book an eAppointment via My StarHub App?

Need to visit a StarHub shop? Beat the queue whenever you visit any StarHub shop when you book an appointment with the My StarHub App now! Simply follow the steps below to schedule an eAppointment. STEP 1: Log in to My StarHub App with

Article

 • Resources

98

0

0

Activate sim card

I tried to scan the QR code to activate my SIM card via photo but it doesn’t work. Try to find from StarHub apps but cannot find also. Anyone can help?

Question

 • Devices

11

1

0