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RECONTRACT

I have completed my full 24months contract with starhub, Apparently, all the promotions are only for new customers. So if i dont feel wanted here i was just switched to another provider. Also if i want to cancel my service, was told that i have to pay a $30+ disconnection fee for the internet serv

Discussion

 • Internet Connectivity

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why existing users not getting same offer as new users?

Currently using 1 gbps fibre which expiring soon @ 4th Nov21. Intend to stay foot since no major issue with starhub. When seeing the promo 1 gbps caught my eye BUT is might for new subscribers ONLY.. Why?  Existing users not important anymore. 

Question

 • Internet Connectivity

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0

[URGENT] No Mobile Signal at Home

Hi all, I recently moved and have been facing no mobile signal whenever I'm in the room - causing me to miss tons of important calls but meanwhile, my roommate, who is on another telco works perfectly fine. I would need some advice. Thanks

Question

 • Network

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TV Guide has not been working for the past week

The starhub TV guide has not been working for the past week. What can be done?

Question

 • Channels and Programmes

11

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Accepted Solution

Enter PIN to lock SIM

Got a new 5G postpaid SIM card for my iPhone. What is the default PIN to enter to lock my SIM? Thanks for help.

Question

 • Postpaid

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Request recontract vouche

Hi, I’m eligible to recontract since 1st Oct 2021, Can I have any vouchers for birthday rewards? Please kindly consider. Thanks. 

Question

 • Discussion

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Is digital nric in singpass app accepted?

For new mobile sign ups at a physical store, instead of bringing physical nric along, could we use our digital NRIC in the singpass app instead?

Question

 • Postpaid

10

1

0

Not able to send sms abroad on starhub prepaid

Help! I’m having difficulties sending sms in the US using my starhub prepaid. Constantly prompted failed. How can i tackle this. Kindly advise.

Question

 • Prepaid

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can not find my bills and outstanding amount on starhub web and apps.

Hi team, please help. thanks

Question

 • starhub.com

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What’s Great about StarHub e-bill?

StarHub e-bill is our paperless billing service. In the effort to go green and align with Singapore’s Smart Nation vision to transform digitally, StarHub is implementing e-bill as the preferred bill delivery method. Through this paperless billing service, you can retrieve and view your bills b

Article

 • #didyouknow

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Starhub TV+

Hi, for Starhub TV+ subscription (without the box)... can I access the content via web browser like Chrome?

Question

 • StarHub TV+

10

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Activation of new 5G Sim Card

I just received my 5G new phone and sim card yesterday. I was told to activate the sim card online but there's no option for me to do so. Kindly assist. Thank you.

Question

 • Postpaid

29

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0

Sim Card Activation issue

5G SIM card delivered by hubtroopers. Was informed to activate online. When did so, it stated that there is an issue to activate it. What can I do?

Question

 • Postpaid

18

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FTA Compatible routers

Hi Has Starhub updated its compatible routers for free to air channels, in particular ASUS RT-AX 88U

Question

 • Channels and Programmes

10

2

0

Subscription not updating

After upgrading to the "Enjoy Disney+ and HBO Pak on us at no extra cost." offer more than 24hrs ago, and completing the Disney activation (I can successfully log into Disney and watch) there is no change to the available channels from our StarHub TV box, despite restarting/resetting and rebooting e

Question

 • StarHub TV+

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Activate New 5G SIM Card

No option in the StarHub app for me to activate new 5G SIM card

Question

 • Postpaid

19

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F1 US Grandprix Practice Not Shown

On Hub Sports 1 now waiting for Formula 1 practice 3 broadcast, badminton has been showing for the past 20 mins, with the guide showing "F1 2021-Practice".

Question

 • Channels and Programmes

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When StarHub going to broadcast F1 again ?

As Singtel already secured F1 broadcasting rights , may we know what is holding back for StarHub to telecast ? I have subscribed and reconstruct my TV just because to watch F1 races ..  I need an explanation and alternative options from StarHub

Question

 • Channels and Programmes

558

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0

Roaming services

Im currently overseas, i can't receive any message, im trying to receive a code from my number but I can't since Im not able to receive sms

Question

 • Roaming

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Unable to remove items in my shopping cart

Hi, I am unable to remove items from my shopping cart. there no link to remove or delete

Question

 • Online Store

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