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Bonus credit use

Hi, I have bonus credit in the starhub app, but there is no button to use the credit. Can you please let me know how to use it?

Question

 • Prepaid

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Joseph

I’d like to purchase a data only SIM card to be used for my WiFi dongle. I’m a tourist coming to Sg in November till January 2 months only. The data to be used locally, not roaming, main usage is to connect to chats , Facebook and browse the internet while on the go. I will not use more than 10 or

Question

 • Prepaid

3

1

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Complaint - Call Barring is activated, issue unresolved after 7 days, customer support refused to escalate the issue to the Manager

Issue: I can’t make outgoing calls (Call Barring is activated, I am not able to deactivate it). This is the 7th day after the issue reported through Starhub Facebook Social Media Team and the issue remains unresolved. There seems no escalation process in Starhub, the Customer Service is so ba

Question

 • Prepaid

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My Fasting Journey So Far

Completed 44 hour fast over the weekend. It was much easier. Hunger was almost non existent this time round. Day 1 SAT - Started 1300 hrs and no issues Day 2 SUN - No degradation in performance during brisk morning walk. Day passed uneventfully Day 3 MON - No degradation in performance during b

Discussion

 • GreenR Café

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3 Day Fast

Caution: Do not attempt this if you have health issues. Completed a 3 day fast. Started on Friday 0900 hrs after breakfast and ended MON 0900 hrs. Total fast 72 hrs. Day 1 (FRI) - This was ok since already doing 18 hrs daily 18/6 routine Day 2 (SAT) - Went for regular brisk morning walk. No

Discussion

 • GreenR Café

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Remove item from cart

Why is there no way of removing an unwanted item from the cart? I've read previous posts, there is no such thing as "the delete ‘bin’ icon".

Question

 • Online Store

39

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I cant receive SMS OTP from banks..

Recently ported my number over from M1 to Starhub and I realised I cant receive automated SMS from all my banks. Tried restarting, using on another phone. I can send and receive normal SMS but not automated ones.. Tried the #35*PASSWORD*16SEND too.. none of it seems to work.

Question

 • Network

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How to recontract when I'm overseas now?

Hi I received the starhub message to redeem my recontract voucher by end of 29Oct2021. However I'm overseas now due to COVID period. My wife who stay at SG went to starhub center and they said can recontract through online store, but MUST present my NRIC during delivery. How can I present my NRIC to

Question

 • Postpaid

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Accepted Solution

No signal overseas(China)

I'm traveling in China. No service for my postpaid card. Then I activated roaming services via starhub app, but still no signal. Rebooting and changing sim slot did not help. What should I do?

Question

 • Roaming

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how to activate 5G Sim card

May I how know how to activate my starhub SIM card

Question

 • Postpaid

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How to remove a Mobile Value-Added Service via My StarHub App?

StarHub is offering a range of Mobile Value-Added Services (VAS) such as international calls, data add-ons, and more that you can subscribe for your plan. If you no longer want to subscribe to a Value-Added Service, you may easily cancel your subscription via My StarHub App.

Article

 • Resources

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Iphone 13 pro max pre-order delivey

I pre ordered iPhone 13 pro max and schedule is 24 Sept, 11am to 1pm but until now ther is no update or sms from delivery. Anyone can help?

Question

 • Postpaid

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How to terminate SIM only play from oversea

I’d like to terminate SIM only plan from oversea. I’ve already left Singapore and then I’ve requested Starhub NEX shop staff to terminate our 3 mobile SIM only plan on my contract ending date 23th Aug 2021. But now Starhub request us to pay 3 existing mobile line which I’d requested the terminati

Question

 • Postpaid

6

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Why nokia modem only give me 100M link to internet rather than 1G local link speed?

Why nokia modem only give me 100M link rather than 1G local link speed? I check from time to time, it change from 1G to 100M. I changed my router, same result. And even reboot and direct connect to modem cannot fix issue. Was starhub sell me 500M but actually throttle my network to 100M?

Question

 • Internet Connectivity

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Faster & Easier to Pay You StarHub Bills with GIRO!

Why queue to pay your StarHub bills when you can do it through GIRO? Say goodbye to waiting in lines. Now, you can skip the queue and enjoy hassle-free bill payments when you sign up for recurring GIRO payments via the My StarHub App. In fact, applying for a recurring GIRO is one

Article

 • #didyouknow

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Terminate contract/service

Hi i would like to terminate the mobile phone service. I'm already out of contract. Moving overseas and have left Singapore.

Question

 • Postpaid

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Starhub postpaid not working in india

Hi I have my roaming activated. But I am not able to receive any calls . The same sim card I tried on other phone ,still same issue . 

Question

 • Roaming

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Can send but cannot receive sms

Problem as stated in title Already tried resetting phone and call barring service but problem persist

Question

 • Postpaid

14

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LINKSYS EA8100

I’m having problem with the router! It is blinking, I tried to reset it. But it show no internet

Question

 • Internet Connectivity

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What to watch if you like Squid Game?

Squid Game is the latest talk of the town as the show takes the number one spot on Netflix following its release. The South Korean series follows a group of people in serious debt who will compete through a series of deadly children’s games for a cash prize. The series has

Article

 • Music & Movies

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