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2021 OVER BILLED AFTER CONTRACT END - NO INTIMATION

My two year contract of mobile plan with starhub ended in March 2021 , which I wasn't aware. My plan was 4G5 with mobile - 75$ / month. A sim-only plan with 4G5 costs only 20$ /month. So I believe the extra 55$/month is only for the phone, which I had already paid for 24 months.    &n

Question

 • Postpaid

9

1

0

SIM card blocked permenantly

Accidentally blocked my SIM card after entering the PIN number wrongly too many times.

Question

 • Postpaid

9

1

0

How to Check Hub Club Go Upgrade Status via My StarHub App?

Still on the old Hub Club programme? If you want to convert your current Hub Club benefits and discounts to the new Hub Club Go membership. Simply, register your interest to upgrade to the all-new Hub Club Go programme via the My StarHub App. Just follow the steps below.STEP 1: Log in on the My Star

Article

 • Resources

6

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0

How to Check Your Hub Club Discount via My StarHub App?

Are you a Hub Club Go member? If you need to check the Hub Club discount that you are receiving, you don’t have to contact our Customer Support anymore. Simply launch the My StarHub App to check your Hub Club discount. To do so, follow the steps below. STEP 1: Log in o

Article

 • Resources

8

0

0

Recontract

Hi like to enquire whether i a eliginle to re contract now

Question

 • Postpaid

13

1

0

How to unsubscribe Internet TV?

This month bill suddenly add on internet TV charges that I never subscribe and never use. Can help? As latest apps not allowed to self unsubscribe.

Question

 • StarHub TV+

19

1

0

Main Balance forfeited according to support - No OTP Received to check balance on App and USSD code running... when I dial *123#

I have reached out on Whatsapp but no one can help me. Now no one is responding anymore. I was told that $99+ is no longer in my account. No OTP Received to check balance on App and USSD code running... when I dial *123#. I have also not received any warning like before that balance is expiring soon

Discussion

 • Prepaid

9

2

0

Get a new phone with StarHub's EasyGo

Fancy a new phone, however, you don’t want to get tied to a contract. With EasyGo, our new instalment payment method you can now enjoy extra savings on the mobile device of your choice with SIM Only plans. This is an easier way to get your 

Article

 • #didyouknow

21

1

0

NumberShare on Samsung Watch4

Been trying to get it set up for the past 3 weeks. Wasting loads of time calling 1633 and restarting devices for nothing. Samsung Wear app constantly showing I'm not on a 4G/5G plan. Called into hotline for plenty of times, was told that my plan should be compatible, since I'm on a postpaid 4G pl

Question

 • Postpaid

17

3

0

How to Activate Your StarHub SIM Card via My StarHub App?

Did you recently receive your new StarHub SIM Card? Do you need to activate the SIM card? Now, you can easily activate your SIM card without calling our Customer Support. Simply follow the steps below: STEP 1: Log in to the My StarHub App using your Hub iD. STEP 2: Select "Mobile." STEP 3: Sele

Article

 • Resources

2

0

0

Text Message While Oveseas

Dear team, I am not able to receive any text message since I came back to Japan last month. I went to the Plaza Singapura branch and checked with the person in charge who said that the SMS and incoming calls would work as usual, yet I have never received a SMS or incoming calls since I left Singa

Question

 • Roaming

18

2

0

Unable to Activate my 5g SIM

Hi, I just re-contract on the 20th Sept and I am given a 5g SIM card for activation. I have tried to use the StarHub portal and the StarHub app, but I can't activate it. On the portal > More activities > there isn't a SIM card available to activate. On the StarHub App, I can't locate the place

Question

 • My StarHub App

721

5

0

porting to another telco mobile plan

si still roughly 10 months before my contract ends, how much will be the termination fee if e want to port in to a new telco

Question

 • Postpaid

11

1

0

Item ordered still not delivered. Where’s my phone?

I have ordered the iPhone 13 pro max and it’s scheduled to arrive today around 11-1pm. It’s already forty minutes past the time due. There’s no way to track, or any number to call to confirm that the delivery is happening. Inside the app states that delivery is scheduled today but that’s abt it. So

Question

 • Devices

12

1

0

sim card replacement

i need to request for a new sim card i think its faulty.

Question

 • Postpaid

15

1

0

billed

My invoice (billed) is wrong, as I manage the claim with starhup

Question

 • Home Networking

5

1

0

Smart TV settings enquiry

Under the smart TV settings, there is "record time before" and "record time after". I have since put it to 3 minutes before and after but it was not the case when the show was being recorded, and in fact, the show started earlier than the scheduled time. May I know if I wish to record shows 3 min

Question

 • StarHub TV+

12

1

0

Unable to add StarHub TV+ Box onto existing FiberTV subscription

Hi, I last enquired about being unable to find StarHub TV+ App on Android TV devices. For example on a Sony Android TV Google Playstore. You advised that I go rent a StarHub TV+ box. However upon talking to the customer service, they advised me that I am unable to simply add a StarHub android box

Question

 • StarHub TV+

10

1

0

Change of channel

I switched on 827 on my TV, however it was switched to another channel however the TV is playing 827 show. For example, I press 827 now, It will jump to 120 but showing 827 show however, I never subscribe 120 so there will be this pop up asking me to subscribe by pressing the blue button and the

Question

 • StarHub TV+

10

1

0

Service not resumed after recontract

Hi Normally, how long does it take for the Broadband service to resume once I recontract? I recontracted with Starhub recently. I was told that there will be broadband service disruption from 7 AM on the day of the delivery of the new set-top box until a couple of hours after the set-top box i

Question

 • Internet Connectivity

10

2

0