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Prepaid mobile expired. Main Balance gone

My prepaid mobile expired and main balance $229.24 gone immediately. I re-topup just few hours later. Could you refund my previous balance? Thank you.

Question

 • Prepaid

11

2

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StarHub

I want to terminate my StarHub tv account 24 month contract  terminating bcoz my grandpa and grandma don’t know how to use  we only u

Question

 • Home Networking

8

1

0

Network Selection In China

Hi, I have a Starhub SIM on Welcome Plan (which I have been using in Singapore). I am now in China and trying to latch on to a network, but cannot sel

Question

 • Network

8

1

0

can Smart Wifi and StarHub TV+ work with Linksys E8450 AX3200 Dual Band WiFi 6 Router?

I switched to Nokia Beacon 1 when i recontracted with Smart Wifi and TV+ a few months back and regretted it so badly. We never had any problem with o

Question

 • Internet Connectivity

12

1

0

How to request for StarHub SIM Card replacement?

Lost your SIM or mobile device? Got a faulty SIM? Need to request to change your SIM Card? Worry no more, you can have your StarHub SIM Card replaced

Article

 • Resources

4

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0

Data use continued after data turn off using Junior Protect Plus

I subscribed to Junior Protect Plus on 3rd July and using the app turned off the data for my child's mobile on 4th July. The request was successfully

Question

 • Postpaid

15

3

0

Are you a heavy mobile data user?

Data allowance is now the most important part of a mobile plan. Phone calls and texts have taken a back seat since more people are using messaging app

Article

 • Resources

5

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0

too slow internet speed

Dear StarHub, I have a 1000Mbps Fibre Broadband subscription from StarHub and it has been really slow these days. To confirm, I had test

Question

 • Internet Connectivity

20

2

0

2GB Fibre data plan but does not enhance

I have 2GB data plan , but does not enhance the connection in other room. What would be right option 1.get another smart PRO Mesh router 2. Get anoth

Question

 • Internet Connectivity

15

2

0

Worst Experience with Starhub - Nokia Mesh

No one is able to help me resolve my VPN connection issue with this new router Nokia Beacon. IT from starhub cannot help and ask me to go to Nokia. No

Question

 • Home Networking

13

1

0

SIM Activation

Hello! I've received my new phone and new sim card approximately 5 hours ago. It's a recontract. How do we get the new SIM activated?

Question

 • Postpaid

12

1

0

cancel Starter

I never added the Starter to my package. Now i see an additional charge of S$17 shown in the bill. Please help me to cancel this Starter.

Question

 • StarHub TV+

5

1

0

No Network

Hi I does not have any Network for my phone to even call the Hotline to resume back my line. Its there anyway to contact the customer service to resum

Question

 • Network

4

1

0

Request for deposit ($S800) refund

Hello, I would like to request for my mobile deposit refund of $800, I've paid off oustanding bills and terminated service with Starhub two months ago

Question

 • Postpaid

4

1

0

Wifi connection lost on and off at times recently or change to slower speed

We have 1000Mbps Fibre Broadband plan at home and a loyal customer of starhub. Recently, the wifi connection is on and off lost at times or sometime g

Question

 • Internet Connectivity

19

2

0

Bad service reception in Tan Tock Seng Hospital

Hi Team, I would like to lodge case log regarding Bad service reception in Tan Tock Seng Hospital. We are getting very poor connection in TTSH Hos

Question

 • Network

15

3

0

Help ! Nokia Beacon 1 SSID not found, even after I did factory reset

Hi, I just started to try install Nokia Mesh network with 2 Beacons. It was successfully set up, but after I changed the password in the App, the root

Question

 • Home Networking

11

1

0

Can’t find and install Apple TV+ app on StarHub TV+ Box google play store?

Can’t find and install Apple TV+ app on StarHub TV+ Box google play store even though I can install Apple TV+ app on my Android TV. Anybody kno

Question

 • StarHub TV+

16

1

0

Number porting to Starhub

I finished my contract Singtel and want to port to Starhub with the same number. I have done the necessary procedures and received the simcardand. How

Question

 • Postpaid

20

1

0

Resume Voluntary Suspension

I received an e-mail that my 6 months voluntary suspension is about to expire. I would like to reactivate my number again. I went through the app but

Question

 • Prepaid

6

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