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Recontract

Hi My broadband contract ends in 3 weeks. I am keen to sign up the 1Gbps deal: FREE 4 months  12 months of Disney+ included worth over $143 2 FREE units of Smart WiFi worth $398 Top up $4/month (U.P. $8/month) for Smart WiFi or $8/month (U.P. $16/month) for&nbs

Question

 • Home Networking

11

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Mr Raymond Tan

Need Starhub to send me my monthly mobile phone statement < removed private information > from July 2021 to November 2021. I need to submit claims to my company.

Question

 • Devices

3

1

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Cancellation of Smart Support

How do i cancel smart support service since calling 1633 for support is chargeable?

Question

 • Postpaid

7

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0

Horrible Hotstar Subscription SALES with SIM Card recontract at end of 2021

I recontract my SIM card plan with Starhub on 27 Nov2021. They send SMS With many promotion free. I carless active the Hotstar with my Starhub phone number. I found a lot India MOVE inside ,not suit to me. So I immediately call Starhub to unsubscription it. So horrible, it can not do that. Will char

Question

 • Network

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STARHUB SMART SUPPORT

It's totally a useless service. Don't fall into this service. For my case, i made and request for replacement and made full payment. But they keep delaying and said no stock. After so many rounds of chatting with the supporting agent, the result is still the same. No stock and they keep saying th

Discussion

 • Devices

9

1

0

Overpay phone bill

How do I go about getting money back if I accidentally overpay StarHub bill?

Question

 • Postpaid

8

1

0

Request for waiving termination charge

I was unable to pay some of previous month bills due to I came for india on my personal issues. Now I want to return to SG and when I about to pay my dues I saw there is termination charges in my bill. I don't want to terminate my connection and I want to continue my services. I truly asking apologi

Question

 • Postpaid

9

1

0

My Starhub postpaid sim not working on roaming

My Starhub postpaid sim was working in Singapore but in India there is no connection. Tried multiple things, switching roaming on, changing slot/phone,, but no luck. Need urgent help.

Question

 • Roaming

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0

Huawei EchoLife HG8240H power light blinking

The power light is blinking. Others light is off. What should i do to troubleshoot it?

Question

 • Devices

10

1

0

Unable to activate NumberShare with Samsung Watch 4 LTE over a week

Well, here is my bad experience recently about the NumberShare activation Been contacted the technical support a few times in a week but still can not resolve the problem Anyone facing the same problem with Samsung Watch 4 or any other Smartwatch?

Discussion

 • Postpaid

18

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0

Poor StarHub Service (Complain and Feedback)

I would like to document and bring to your attention what I would deem as a horrifying experience with Starhub which commence from 9th October 2021. Despite being a loyal subscriber with Starhub for almost 10 years, since 2012 till to-date, I found myself being subjected to unclear explanation

Discussion

 • Postpaid

18

1

0

Wifi Unstable intermittent connection

Changed Nucleus Connect. Bought new Router Linksys WIFI 6 AX4200. Changed all the wires. Issue still persists. IP reset several times. IT man came over and said the last resort is to change the terminational point and call OpenNet to fix the wiring. Could there be other solutions?

Question

 • Internet Connectivity

17

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0

Auto trigger google assistant, auto go into home page, auto go into program list

Problem persists after reboot

Question

 • Devices

8

2

0

Lousy / irresponsible customer service

I called starhub customer to ask why I have been overcharged $ in my bill they say need 2 days to check. And it took 1 month+ still waiting. I requested to speak to the manager but the manager refused to answer my call and say my request has been done and will update me next day. Waited the next da

Question

 • Postpaid

4

1

0

Recontact voucher eligibility

Hi, may I check if I will be receiving a recontact voucher as I have a received a text as shown. I've tried to check my account and there seems to be no voucher that I'm eligible for? Can I get your help with this? Thanks.

Question

 • Postpaid

14

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0

Unable to receive otp and 2fa sms

Just port in to Giga yesterday, normal sms no problem. Some banks and government apps cannot receive top.

Question

 • Network

6

2

0

Nokia Wifi Beacon 1 Issue

I connect port 1 with starhub modem, after 1 hour the beacon stop propagating the wifi, and the network couldnt be found. Tried for it twice for 2 new router, anyone know this issue or experience the same thing?

Question

 • Internet Connectivity

23

2

0

Recontract plans 5g sim card

Hi i rcvd my new phone with a new 5g sim card, its a recontract plan, how do i activate the sim card for usage?

Question

 • Postpaid

7

1

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Cheat my dad to signed a new contract.

My dad went to starhub plaza Singapura twice for port in line from M1 under his name. The first time proof: <Notification> StarHub: Dear customer, your queue number: 1085 has been called, We look forward to serve you at Meeting Point. Thank you. 14/04/21 03:08 PM The staff at plaza sing did

Question

 • Postpaid

9

1

0

SmartSupport

Dear StarHub, I subscribed to your SmartSupport plan.  My phone is faulty and I submitted a Service Request to make a swop last week but no one had contacted me. I called the general hotline (1633) but the service person told me to call another number (8008526030). This other number led me to a

Question

 • Postpaid

3

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0