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Activate my SIM card

my mobile number is < removed private information > and recently upgraded my sIm to 5G. My sim is not activated yet and I am out of singapore .p

Question

 • Prepaid

11

1

0

Recontract question

So my recontract starts on 1st september which is the 21st month, but can I recontract 1 day before? Which is 31st Aug with no recontract fee?

Question

 • Postpaid

14

1

0

Replacing nucleus connect

How do I go about replacing the nucleus connect device? Device not able to power up this morning.

Question

 • Devices

7

1

0

Unable to receive OTP

Hi, I am currently overseas on a pre-paid SIM. I am able to receive messages and OTP from Starhub when I log into the Starhub Pre-paid app, but unab

Question

 • Roaming

11

1

0

Cannot connect to a specific game online service

This has been happening since last month, trying to access the Epic Games website is very slow and won't let me sign in. But it will resolve itself af

Question

 • Internet Connectivity

5

1

0

Accepted Solution

Sim Card no Bars

Good day!I have no bars in my sim card. It's funny because earlier in the morning, I was still engaged with the customer representative using it. But

Question

 • Network

13

1

0

Terminate Mobil line

Hi: Can you please help to terminate my mobile line? I am not in Singapore for two years and this mobile line is not used anymore. , thank you.

Question

 • Network

8

1

0

Broadband 24 months contract expire soon - to recontract or not

My Starhub 24 months broadband contract will expire in few days time. Gotten a renewal of Free 3 months 1GBPS broadband / 24months. Just wanted to kn

Question

 • Home Networking

17

1

0

Slow internet connection at night time

Facing slow 4g and wifi at night for recent month. During the day, my 4g and internet are usually good ( abt 80ms for games), but at night, the ping d

Question

 • Internet Connectivity

16

1

0

bad internet connection

Intermittent no connection or terrible unstable recently. I have already reboot the wifi many times. But it still not working. Please help and fix thi

Question

 • Internet Connectivity

22

1

0

How to remove amazon prime membership

Please remove amazon prime membership subscription from my mobile < removed private information >

Question

 • My StarHub App

14

1

0

Accepted Solution

Recontract

Hi, currently I’m on $80 2 year plan. I’m eligible to recontract on the 1st Oct and my contract ends on 28 feb 2022. Will i be able to recontract to S

Question

 • Postpaid

10

1

0

Linksys MX4200 works with TV+ box?

Check this out (Posting the image here heavily compresses it)

Question

 • StarHub TV+

8

1

0

Very very poor signal & network data coverage

Very very poor signal & network data coverage. Totally impossible to make phone call or access the internet. Always zero or only 1 signal bar. Loc

Question

 • Network

18

1

0

Accepted Solution

terminate home hub, sign up for broadband

hi, I no longer need the home hub and my contract has expired. how do I terminate it and sign up just for broadband? Also, does broadband come with an

Question

 • Home Networking

28

1

0

WARNING: Cross Carriage Issues Will Not Work For LIVE TV After Re-contract To "NEW HOMEHUB PLUS" Plan

I've been a StarHub customer my entire adult life and even before I could get a subscription of my own. I don't watch TV services anymore; I chose

Discussion

 • StarHub TV+

12

1

0

Why was I sent 2 sim card when port a number from SingTel to star hub

I decided to port an existing number over to star hub, when I received my new phone and sim card I also received an additional new sim card and i did

Question

 • Postpaid

13

1

0

Porting over

Hi, if I shop online to port my number from M1 to starhub how will I be receiving my new sim card? Delivery and sign off, delivery by mailbox or head

Question

 • Postpaid

7

1

0

how to activate the various data points in each room

I have datapoints in all the bedrooms and living room. The netlink fibre termination point is below the DB box in the yard. Hence the Starhub ONT is

Question

 • Home Networking

11

1

0

My old bill

Hi, I would like to pay my few years back bill.

Question

 • Postpaid

8

1

0