Official

Accepted

Unanswered

Advanced Filters

Search Results (128)

Likes
Technical support needed

Hi all Mobile phone down without 4G internet for the whole day. Tried calling the helpline until plan limits used up but unsuccessful. What else can I do? No need to TraceTogether? 

Question

 • Postpaid

4

1

0

Slow broadband Internet - maxinfinity 1000Mbps plan

Hi, as above. speed test to ONT wired  download: 285Mbps upload: 912Mbps speed test to router wired download: 273Mbps upload: 922Mbps WIFI is much slower. Kindly advise. Need to resolve ONT issue first. Regards,

Question

 • Internet Connectivity

15

1

0

Frustrating experience from the customer service.

StarHub has the worst policy when it comes to collecting a device through a friend. I have been abroad and travelling and made clear my original NRIC is required for travel and immigration purposes and reached out to the customer service via WhatsApp. They agreed explicitly to issue 2 of my recontr

Discussion

 • Devices

13

1

0

Unreasonable charges

My fiber modem failed. The engineer came, agreed it was an equipment fault and replaced hardware.  I then receive a $12 'transport fee'.  It is unreasonable and ridiculous that when your equipment that I require to use your service that I am paying for fails, I have to pay for you to come

Question

 • Internet Connectivity

18

2

0

Illegal Use of Starhub registered handphone number

I received a call from +6585287236. My hp blocked it. So I called in with my caller ID blocked home phone. The response was 'the starhub number you have called is not in service' So someone is illegally using that number. Strangely this call came after i enquired about starhub late last week. I wan

Question

 • Scam Alerts

8

2

0

ICYMI: How to Clear Cache on your iPhone?

The iPhone tends to slow down as it stores the cache for websites and old temporary files take up space of your device. This will cause the load times for web pages and apps to slow, but you can clear the cache, junk and memory-clogging files to free up the storage of your device and for a smoother

Article

 • #didyouknow

8

0

0

Channels auto reboot by itself

Hi past few days I have been experiencing all tv channels auto reboot by itself while watching movies...every few minutes it reboot and is frastrating...Does anyone had this problem...what to resolve it...

Question

 • Devices

7

1

0

How to sign up to iQiyi via My StarHub App?

Looking for more Asian Entertainment? With iQiyi, you’ll get the hottest Asian entertainment from your favourite iQiyi originals, premium Chinese and Korean dramas, movies, variety shows, and anime anytime, anywhere.Interested? You can sign-up to iQiyi via the My StarHub App. Simply follow the

Article

 • Resources

13

0

0

Unethical charges for Caller ID Display for Loyal CIS customer of 10 years

Dear Starhub My cell number postpaid is < removed private information > . I have been with Starhub for the last 8 years through Mobile and Broadband. I have been a CIS customer and have enjoyed the free caller id display each year. When I recently recontracted on 1 Oct 2021, the starhub repres

Question

 • Postpaid

9

1

0

Samsung Flip 3 Free Accessories

Hi, I browsed online via starhub website for the flip 3 and it shows that it comes with free accessories (wireless duo charger and clear case). I went down to the shop at bugis to make my purchase but I was not given the complimentary accessories. The website did not specify it was for online purcha

Question

 • Postpaid

15

2

0

Nokia Wifi Broadband Problem

Recently upgrade the new broadband to the Nokia Router. The beacon is just not working, calling the hotline like 10 times a day to troubleshoot but nothing works. Restating and rebooting both modems and routers did not solve anything. Starhub has sent down FOUR TECHNICIANS. Each took 2 hours to fix

Discussion

 • Internet Connectivity

26

1

0

Intermittent of wifi connection at Bishan Area

Hi Starhub Team, I would like to check my internet connectivity, it has been going on for a week that wifi will get disconnected a few times in a day. I need to keep on rebooting my router and modem then can get connect again! Can kindly check on your backend what had actually went wrong? T

Question

 • Internet Connectivity

11

1

0

I would like to cancel by online order - Order confirmation : < removed private information >

I would like the order to be canceled as i failed to received the SIM card that was supposed to be sent to me on 1st Dec 2021 and upon checking, the order was still not processed and i have to wait for the order to confirm to reschedule another date for the SIM delivery and i am worried that the fib

Question

 • Resources

6

1

0

no internet

internet connection has been bad and slow. and now dead. connection to router ok but has no internet. what is wrong?

Question

 • Internet Connectivity

3

0

0

Hub club member recontract to buy headset annually

Hi, I am hub club member. I know that previously hub club member entitled $200 voucher for early recontract mobile line to buy new headset. This $200 voucher still available now because I not entitle when I want to renew my mobile line now.

Question

 • Discussion

15

2

0

GST amount for overcharge refunable ?

Hi StarHub, Last month, I paid $49.90 inclusive GST for the WIFI bill and the refund amount is $43.5273 without GST. So the GST amount is not refundable ?

Question

 • Home Networking

5

1

0

Inconsistent language

My mom is a fan of Korean dramas but at her age it’s difficult for her to follow sub-titles, hence I subscribed for her Starhub channels that have some mandarin-dubbed series. However, recent months some series will switch to Korean-only, in the middle of the series! So the poor old lady, only able

Question

 • Others

4

1

0

Help

Pls help me to unsubscribe smart support

Question

 • Postpaid

6

1

0

Roaming in ChinaMobile No 4G

hi, im roaming in china mobile no 4g network, always EDGR,but if I'm choose for ChinaUnicom can use 4G service. But ChinaUnicom is bad signal, I want choose Chinamobile, how can I do it??

Question

 • Roaming

5

1

0

Port in M1 from starhub

Hi, My mobile number < removed private information > contact finished and no more outstanding payments. Why port in failed? Thanks shobia

Question

 • Postpaid

7

1

0