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Porting from prepaid to postpaid took 18 days and still counting

I have opt to port-in my Starhub prepaid number to Starhub postpaid number by signing up new mobile line online. I received the postpaid SIM on 1 Aug

Question

 • Postpaid

27

2

0

Accepted Solution

Pixelation for all channels

Hi, i have the issue of having pixelation and broken sound is all the TV channels, including subscribed and local channels. I have done restart, reboo

Question

 • StarHub TV+

8

2

0

Can’t use FamilyConnect mobile data on my Apple Watch SE

My watch is activated with FamilyConnect plan. I can make phone call from and to the watch, but cannot use the mobile data to locate its location or m

Question

 • Network

12

2

0

Billing address insertedll

I am not able to update my billing address through starhub apps. It stated that my postal code is invalid.

Question

 • My StarHub App

5

1

0

Can’t renew contract

Hi , im trying to renew my contract by purchasing a 1 year SIM card. Unfortunately the app doesn’t allow me to renew despite my original contra

Question

 • Postpaid

4

1

0

Setup Box Firmware Upgrade

My setup box has gone into an endless loop of firmware upgrade since 2 hours ago and has not ended. I've tried switching off and on several times bu

Question

 • Others

6

1

0

Channel 839 - No Program Update

Is there a change to this channel 839? There’s no update of program.

Question

 • Channels and Programmes

21

1

0

Prepaid card unable to make/receive calls

I have a starhub prepaid SIM card that is able to register onto starhub network but unable to make/receive calls and sms. Help please! thank you

Question

 • Prepaid

11

1

0

Regarding of $65 2-year plan

Hi... can I know why I can't see any of the $65 2-year plan on the website itself after I logged in my account instead I saw $45 1-year plan only??

Question

 • Postpaid

14

1

0

No Option for Chinese Subtitles.

I have just made the switch to Starhub TV+ and I realized that there is no option for Chinese Subtitles for the Korean and Japanese channels. It was a

Question

 • StarHub TV+

19

2

0

Ownership transfers Starhub TV and Broadband service

Hi, I have some questions on transfer form. I know that transfer of ownership can be done online by completing the form Application Form for Transfer

Question

 • StarHub TV+

14

2

0

5G problems and nobody can fix it

I have been having constant network drops on my phone and the call centre has been unable to resolve the issue. Everytime I call I have to repeat myse

Question

 • Network

5

1

0

Contract end date

Hi i would like to know my contract end date for mobile no < removed private information >. Thanks

Question

 • Postpaid

7

1

0

How to change your StarHub SIM to 5G SIM Card?

Are you an existing Mobile+ subscriber? Are you still using an old StarHub SIM Card? If the answer to those questions is yes, then you need to change

Article

 • Resources

21

0

0

TV+ Channels reloading itself randomly

Looks like a recent update to the tv+ app/launcher on the tv+ box is causing to do that, showing the loading icon at random. Nothing to do with the in

Discussion

 • Channels and Programmes

8

1

0

Accidentally I have make double payment

As the title, I have accidentally make double payment, can I have the refund back?

Question

 • GreenR Deals

9

1

0

Termination of Starhub TV Services

Hi, I would like to terminate my Starhub TV services and associated services at my current address.

Question

 • Devices

12

1

0

Mr

My account is < removed private information >. My bill dated 4/9/21 shows -$43.67. As I have closed my account with starhub, when will I be gett

Question

 • Home Networking

7

1

0

Starhub TV+ box

The Recording function is so useful for viewers who are unable to watch programmes at the designated times. Omission of this critical function is a b

Question

 • Channels and Programmes

26

2

0

Termination of Mobile Plan

Hello. My contract end date is 7 Nov 2021 and the plan is $75 2 year plan for mobile. May I know what's the early termination fee? As I cant seem to f

Question

 • Postpaid

14

2

0