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Relocate and recontract

Hi, My contract ends on 1st Oct and I'm moving house in early September. I plan to recontract. May I know whether I should submit a relocation re

Question

 • Home Networking

22

1

0

Starhub Recontract Voucher

Hi. My account is ready for recontract and would like to know if there are recontract vouchers available so i could purchase a new phone?

Question

 • Postpaid

12

1

0

Topup not working

I'm trying to topup via Starhub Prepaid app or via starhub.com. In both cases topup doesn't work. In the App it says some issue with the payment, via

Question

 • StarHub Prepaid App

8

1

0

I want to do installment

I want to do the installment but it says you're not eligible for a monthly installment plan

Question

 • Devices

7

1

0

AUDIO INCARESING AUTOMATICALLY

EVER SINCE RECONTRACT IN MARCH 2021, MY STARHUB TV+ BOX HAS BEEN INCREASING THE AUDIO AUTOMATICALLY AND DECREASING AFTER 10 20 SECONDS I HAVE UPDAT

Question

 • StarHub TV+

9

1

0

Request for Re-contract voucher

Hi, My contract with star-hub is already able to re-contract and I am looking for a re-contract voucher which star-hub has usually sent me for the

Question

 • Devices

10

1

0

Unable to watch Channel 5 & 8 after changing to ASUS Zenwifi Mesh

I have changed the Nokia router to ASUS Zenwifi Mesh and now unable to watch Channel 5 & 8. The screen just say add to favourites.  I have r

Question

 • StarHub TV+

24

2

0

Mediacorp's Channels on Starhub+

Hi. My mum just recontract to starhub+ buy after setting up, we realized we are not able to watch the free-to-air mediacorp channels. Why? Pls advice

Question

 • StarHub TV+

28

1

0

Home fibre internet down

Hi Support, I'm staying at CCK area and my Fibre internet not working for almost an hour already. Please advise what is the issue? Thanks.

Question

 • Internet Connectivity

17

1

0

Transfer ownership of Mobile Line

Currently my dad's mobile plan is under my name. How can i change the mobile plan to his name? He is above 60, senior citizen. So he like to get the b

Question

 • Postpaid

10

1

0

Mobile early recontract fee waive for hub club member

Hi, No benefit of early recontract fee waive hub club member? I subscribed Broadband+TV due to this benefit and if SH just removed this then there

Question

 • Postpaid

15

1

0

cant receive otp / verification code from bank

hi , just fully ported over to starhub 2 days ago. after that i cant log into my banking and exchanger app cause i cant receive and sms/verification

Question

 • Postpaid

11

1

0

Temporary suspension my mobile line

Hi I am leaving Singapore for 3 months. Please can advise how to suspend my line. Thanks

Question

 • Postpaid

12

1

0

Get a new phone with StarHub's EasyGo

Fancy a new phone, however, you don’t want to get tied to a contract. With EasyGo, our new instalment payment method you can

Article

 • #didyouknow

5

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Confirmation < removed private information >

Hi, what's the status of this order? Your trooper was supposed to come down on Tuesday. I am also unsure how to receive the Nokia router, I assume you

Question

 • StarHub TV+

16

1

0

Main Balance forfeited according to support - No OTP Received to check balance on App and USSD code running... when I dial *123#

I have reached out on Whatsapp but no one can help me. Now no one is responding anymore. I was told that $99+ is no longer in my account. No OTP Recei

Discussion

 • Prepaid

6

2

0

When will Starhub no longer support recording STB and Basic Tier Group

I am subscribed to the Basic Tier and Recording STB. I noticed new contracts no longer have these features. Would like to know when Starhub will no

Question

 • StarHub TV+

11

1

0

Does Starhub 2Gbps Fibre Broadband Support Link Aggregation?

I am thinking of upgrade my existing Starhub broadband from 1G to 2G. If I purchase a Asus RT-AX88U router which can support both WAN and LAN link

Question

 • Home Networking

16

1

0

Do not Recontract

I recontract my broadband on Aug 31, 2021. It’s the exact same service I am getting currently, except StarHub will install WiFi connectivity that is s

Discussion

 • Home Networking

15

1

0

No Service for more than 1 day - is there an outage??

Is Starhub having an outage? There's totally no service for my line since 15th September until now (16th September 3:26pm). When I called, they admit

Question

 • Postpaid

10

1

0