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Hi @mohamedzufahar, warmest welcome to GreenR Community! Just to check, when did you enrol your card to pay your bill? Moreover, if your bill is not fully paid by the payment due date, we will send a payment reminder letter by post/email to remind yo

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4 months ago

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Card payment

I added my card into the StarHub mobile application for bill payment before the due date(30th Aug.), but I didn't get any information from my bank for

Question

Hi @Onyx88, thank you for your continued support to StarHub. Sad to say, you won't be able to get the 5G network with a 4G SIM-Only plan. To experience StarHub’s 5G, you will need to: Upgrade or sign up for our Mobile+ plans Pair with a 5G dev

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4 months ago

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StarHub 5G mobile plans

Hi, I noticed there are new StarHub 5G plans, and more expensive.So the 4G SIM-only plans which I re-contracted recently cannot be used to access 5G i

Question

Hi @un123, warmest welcome to GreenR Community. To answer your query, the system checks from the main wallet first, but it'll deduct from Happy Star Plus credit. You may refer to this thread for another explanation.

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4 months ago

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Happy Stars Plus credit

I top up happy stars plus online, which comes with a 10$ credit. How to use this credit amount to buy data plan? When I try to buy data, it seems it w

Question

That's good to hear, @vinaymishra. Have a great weekend!

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Starhub Port in number mesh

Case no - 1511249098992 I was having a Star hub number for last 2 year and recently  I decided to port in in my Singtel number also to start hub

Question

Hi @dantansc, we're sorry to hear that you're having issues with your Fibre Broadband service. Just to check, have you tried to reboot both your ONT and router to see if the issue persists?

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Broadband WIFI Connected, no internet

These few days, my broadband internet is intermittent. It works well for a while, then my devices showed WIFI connected but no internet access. This i

Question

Hi @yeochew3, sorry to hear about this. Have you successfully set-up your router? You may refer to this video on how to set up your ASUS Router with ASUS Router App.

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4 months ago

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No internet connection using Asus RT88U router

Hi, I tried to install my Asus RT88U router with the Starhub modem. All light indicators on the router were green except for the internet connection.

Question

Hi @Raj26, we're sorry to hear about this. As much as I'd want to assist you, unfortunately, I'm unable to access your account details here in the Community. May I trouble you to please get in touch with my colleagues via Facebook Messenger by clicki

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4 months ago

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Reconnect

Hi I had an outstanding payment of 500$ because of some circumstances I can't pay it . Last month I had received an letter stating your service has be

Question

Hi @CWH, sorry for the inconvenience this has caused. Just to check, are you using a prepaid or postpaid SIM card?

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4 months ago

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0

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Mobile network not activating on Sim in China

Hi, my StarHub SIM card is not being recognised as an active mobile network on my phone whilst in China. Previously it was working however now it isn&

Question

Loss/damaged Fibre Patch Cord will cost you $6.42.

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How to terminate my broadband subscription after contract terminates?

My 2 years Fibre Broadband contract ends 3 months ago and I didn't terminate it. Now I am overseas and no one is using the network. How can I terminat

Question

It'll cost $6.42.

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How to terminate my broadband subscription after contract terminates?

My 2 years Fibre Broadband contract ends 3 months ago and I didn't terminate it. Now I am overseas and no one is using the network. How can I terminat

Question

Unfortunately, I am incapable to do your request, please wait for his response. Apologies for the delayed response from us.

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Cant activated Prepaid Sim card

Hi, there can someone assist me for activate my sim card?i tried to contact Hotline but no one answering

Question