Hi @AIRMANILA, we're sorry to hear about your decision to discontinue your mobile service. To terminate the service, please contact my colleagues via Facebook Messenger by clicking the link below. Do note that if you have an existing contract then th

We're genuinely sorry for what you're experiencing. We never want this to happen. Since rebooting your set-top box doesn't help, please reach out to my colleagues via Facebook Messenger to find out out the cause of this and for further technical assi

Hi @mohamedzufahar, warmest welcome to GreenR Community! Just to check, when did you enrol your card to pay your bill? Moreover, if your bill is not fully paid by the payment due date, we will send a payment reminder letter by post/email to remind yo

Since rebooting your phone and inserting your SIM card to another device didn't help, please reach out to my colleagues via Facebook Messenger by clicking the link below to further assist you. Apologies for the inconvenience since I'm unable to acces

Hi @Onyx88, thank you for your continued support to StarHub. Sad to say, you won't be able to get the 5G network with a 4G SIM-Only plan. To experience StarHub’s 5G, you will need to: Upgrade or sign up for our Mobile+ plans Pair with a 5G dev

Hi @un123, warmest welcome to GreenR Community. To answer your query, the system checks from the main wallet first, but it'll deduct from Happy Star Plus credit. You may refer to this thread for another explanation.

Hi @Sampathprakash, it saddens us to know that you'd like to terminate your mobile plan. You may get in touch with my colleagues via Facebook Messenger by clicking the link below to terminate your mobile service. Do note that if you have an existing

That's good to hear, @vinaymishra. Have a great weekend!

Hi @Hawyongcm, we're sorry to hear your decision to discontinue your mobile service. First of all, I had to remove the mobile number you posted in the Community for your privacy and security. To answer your query, you may get in touch with my colleag

Hi @dantansc, we're sorry to hear that you're having issues with your Fibre Broadband service. Just to check, have you tried to reboot both your ONT and router to see if the issue persists?

Hi @hanadmh, sorry for the inconvenience caused. As much as I'd want to help you terminate your service, unfortunately, I don't have access to account details here. With that being said, you may also contact us alternatively at customerservice@starhu

Hi @yeochew3, sorry to hear about this. Have you successfully set-up your router? You may refer to this video on how to set up your ASUS Router with ASUS Router App.

Hi @Raj26, we're sorry to hear about this. As much as I'd want to assist you, unfortunately, I'm unable to access your account details here in the Community. May I trouble you to please get in touch with my colleagues via Facebook Messenger by clicki

Hi @Syxfi, warmest welcome to GreenR Community. To answer your query, we’re very sorry, but once the order had been submitted, you will be unable to make further changes, such as changing of your handset, delivery address, delivery mode etc.

Hi @Llzhiheng, sorry for the delay in response. Unfortunately, we don't have the authority to approve waiver requests here in the Community. With that being said, please reach out to my colleagues via Facebook Messenger instead for further assistance

Hi @CWH, sorry for the inconvenience this has caused. Just to check, are you using a prepaid or postpaid SIM card?

Just to clarify, you've completed 13 months out of your 2-year contract? If so, you might incur early recontract fees if you opt to recontract now. You may refer here to check how much the device cost for each plan of the iPhone 11.

Loss/damaged Fibre Patch Cord will cost you $6.42.

It'll cost $6.42.

Unfortunately, I am incapable to do your request, please wait for his response. Apologies for the delayed response from us.