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Hi @dinushkaf, warmest welcome to GreenR Community! Are you experiencing this all the time in every location? Also, please try to reboot your device to see if the issue persists.

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5 months ago

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Cannot register to 3G Network

I have a GPS Tracker which has 2G/3G. It can list available networks "52505" which is starhub, but it says device is not registered on network. Follow

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I suggest that you reach out to my colleagues via Facebook Messenger by clicking the link below to confirm if your StarHub Prepaid SIM card has expired. Apologies for the inconvenience since I don't have access to account details here in the Communit

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No service

Me and wife used to live in Singapore and owned a prepaid number we are using until today. We moved back to Indonesia and we visit Singapore very ofte

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That's good to hear. Thanks!

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Red blinking light for LOS on Nucleus Connec

Dear Sir, Last night i called and a technician came this morning to state that problem lies outside my house and need opennet to fix it (can't remembe

Question

Hi @Esthatpl, sorry to hear that you're having issues with your set-top box. Have you tried to reboot both your ONT and set-top box to see if the issue persists?

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5 months ago

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VOD Session Expires

Hi, I have been receiving error message that VOD session has expires and i am to exit and restart VOD again on channel 850. This happened a few times

Question

S Pass holders can only sign up for 1 mobile service.  

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Prepaid mobile plan

I already take post-paid mobile plan .. can I take one more prepaid plan with new phone ..for Spass holder

Question

Hi @imsoded, sorry to hear about your current situation. You may request a payment extension to pay your overdue bill which is subject for approval. Please contact my colleagues via Facebook Messenger by clicking the link below to further assist you.

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5 months ago

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Overdue payment

haven’t been using my starhub account for a very long time and totally forgot to cancel the subscription and even pay for my bills. now just rec

Question

Hi @fyqafyyy, warmest welcome to GreenR Community! Please be advised that payments will be posted on the system within 3 working days. To check why your account got cut off, please reach out to my colleagues via Facebook Messenger by clicking the lin

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5 months ago

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Billing enquiries

Hi, i want to enquire about my bills but i have tried calling 1633 and there is no option to talk to a customer service officer. My line is cut off du

Question

Hi @Fatin nadiah, sorry to hear about your current situation. You may request a payment extension of your outstanding balance. To do that, please reach out to my colleagues via Facebook Messenger by clicking the link below. Do note that payment exten

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5 months ago

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Billing enquiry

I would like to enquire, whether is there any way can i appeal for a waive off of my line termination charges. My current outstanding bills amounted i

Question

Yeah both of them aren't good for the health if you consume too much 😂. I don't usually make my own milk tea but I heard too that it's better to make your own.

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Tea

This was inspired by @Carla_P article on Frappes :-). Origins: Tea (C. sinensis var. sinensis) is believed to have originated in Sout

Discussion

This is such a good read, @Paladin. For me, I usually have green tea either from Twinnings and Lipton. But nowadays, I have been craving a lot of milk tea lol (Hello diabetes 😂)

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5 months ago

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5

Tea

This was inspired by @Carla_P article on Frappes :-). Origins: Tea (C. sinensis var. sinensis) is believed to have originated in Sout

Discussion

Hi @Wave eve, sorry for the inconvenience this has caused. Have you tried to clear the cache and cookies of the browser you're using? Also, does the issue persists with a different web browser?

 commented 

4 months ago

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How to acces the items in cart?

I have an order in cart and i have issue when checking out. It keep prompting me unable to process. Please try again later.   I tried to change

Question

Hi @Ngkl04, sorry to hear that your internet is down. Just to check, have you tried to reboot both your ONT and router to see if the issue persists?

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4 months ago

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My internet is down

My internet had been down since yesterday morning and it had not been restored yet. I need to work from home but why am I still paying for the service

Question

Hi @cba6pp, sorry to hear about this. Please be reminded that background apps might eat into your data that causes your credits to be unsuspectingly used. To further check, what happened to your prepaid main wallet, please reach out to my colleagues

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4 months ago

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Prepaid Wallet $ ALL GONE

Topped up $10 on 1/10/2020. A few days later, 10 cents gone and today (or maybe earlier), all gone. No usage at all after topping up. Never turned on

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