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Hi @rijeshmpr, warmest welcome to GreenR Community. We understand that you are frustrated about this. Please know it's not our intention to make things difficult for you. Your feedback is important to us, and we are continuously working to provide ou
Did Starhub really do a proper test on the new Starhub TV+ box before releasing to public
1) Now the TV interface is less user friendly compared to previously. 2) Free to air channels - Mediacorp Chn5 etc becomes unavailable. A message prom
Hi @dinushkaf, warmest welcome to GreenR Community! Are you experiencing this all the time in every location? Also, please try to reboot your device to see if the issue persists.
Cannot register to 3G Network
I have a GPS Tracker which has 2G/3G. It can list available networks "52505" which is starhub, but it says device is not registered on network. Follow
Hi @Vinoths, warmest welcome to GreenR Community. We sincerely apologize for the delay and inconvenience this has caused. As much as I want to help, unfortunately, I am unable to access your account details here in the Community to assist you. May I
Didnt Receive my VIU and Microsoft 365 Free subscription
I am writing this after many failed attempts from your oncall support and customer service. I did recontract of my phone connection on 16.09.2020 and
I suggest that you reach out to my colleagues via Facebook Messenger by clicking the link below to confirm if your StarHub Prepaid SIM card has expired. Apologies for the inconvenience since I don't have access to account details here in the Communit
Me and wife used to live in Singapore and owned a prepaid number we are using until today. We moved back to Indonesia and we visit Singapore very ofte
Hi @Esthatpl, sorry to hear that you're having issues with your set-top box. Have you tried to reboot both your ONT and set-top box to see if the issue persists?
VOD Session Expires
Hi, I have been receiving error message that VOD session has expires and i am to exit and restart VOD again on channel 850. This happened a few times
S Pass holders can only sign up for 1 mobile service.
Hi @KHINAYECHANMYINT, warmest welcome to GreenR Community! Yes, you may get a StarHub Prepaid SIM card. Do note that each customer can only register up to 3 Prepaid SIM cards across all service providers.
Hi @imsoded, sorry to hear about your current situation. You may request a payment extension to pay your overdue bill which is subject for approval. Please contact my colleagues via Facebook Messenger by clicking the link below to further assist you.
haven’t been using my starhub account for a very long time and totally forgot to cancel the subscription and even pay for my bills. now just rec
Hi @fyqafyyy, warmest welcome to GreenR Community! Please be advised that payments will be posted on the system within 3 working days. To check why your account got cut off, please reach out to my colleagues via Facebook Messenger by clicking the lin
Hi, i want to enquire about my bills but i have tried calling 1633 and there is no option to talk to a customer service officer. My line is cut off du
Hi @Fatin nadiah, sorry to hear about your current situation. You may request a payment extension of your outstanding balance. To do that, please reach out to my colleagues via Facebook Messenger by clicking the link below. Do note that payment exten
I would like to enquire, whether is there any way can i appeal for a waive off of my line termination charges. My current outstanding bills amounted i
Hi @ocw, warmest welcome to GreenR Community! Thank you for your continued support to StarHub. An activation fee of $56.71 is chargeable for the activation of each new Fibre Broadband plan.
About to recontract. Can advise me on whether Service activation of $56.71 will be charged?
I am about to recontract, existing plan is 1gbps. Can advise me on whether Service activation of $56.71 will be charged If I choose back the 1gbps p
Yeah both of them aren't good for the health if you consume too much 😂. I don't usually make my own milk tea but I heard too that it's better to make your own.
This is such a good read, @Paladin. For me, I usually have green tea either from Twinnings and Lipton. But nowadays, I have been craving a lot of milk tea lol (Hello diabetes 😂)
Hi @torcs, StarHub is in continuous discussion with all our content partners on content offerings for our customers. Hence, our complimentary channel offerings are refreshed from time to time.
channels lesser now in Asian in TV+
I see a lot of channels disappearing... in Asian....
In this case, please reach out to my colleagues via Facebook Messenger by clicking the link below to further assist you with your concern. Apologies since I don't have access to your account details here for security.
Successfully port over number but starhub app still not updated
hi i have recieved sms on the port over from M1 to starhub was successful but i still couldnt view my bills and data usage etc on the starhub app, it
Hi @Sea_Sponge, apologies for the delayed response. We have checked on our end and found out that there’s no issue with our network. So, we had to escalate to Riot Games (publisher of League of Legends) and Upstream providers to check on the ro
Poor Routing to Australian Based Servers on Starhub Network
Hi all, Recently I have been playing some League of Legends on the OCE servers (126.96.36.199) located in Sydney, Australia. Just over the la
Hi @Wave eve, sorry for the inconvenience this has caused. Have you tried to clear the cache and cookies of the browser you're using? Also, does the issue persists with a different web browser?
How to acces the items in cart?
I have an order in cart and i have issue when checking out. It keep prompting me unable to process. Please try again later. I tried to change
Hi @Ngkl04, sorry to hear that your internet is down. Just to check, have you tried to reboot both your ONT and router to see if the issue persists?
My internet is down
My internet had been down since yesterday morning and it had not been restored yet. I need to work from home but why am I still paying for the service
Hi @cba6pp, sorry to hear about this. Please be reminded that background apps might eat into your data that causes your credits to be unsuspectingly used. To further check, what happened to your prepaid main wallet, please reach out to my colleagues
Prepaid Wallet $ ALL GONE
Topped up $10 on 1/10/2020. A few days later, 10 cents gone and today (or maybe earlier), all gone. No usage at all after topping up. Never turned on