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Hi @bensheares, welcome to GreenR Community! Please try this self-help article on how to set-up your digital voice with router.
Motorola Dect D1002 twin Cordless phone doesn’t work with StarHub cable modem
Hi, When I plug in my newly bought Motorola Dect D1002 twin to the cable modem, I realise whenever receiving a new call, my Google wifi router will tu
Hi @zphoe222, welcome to GreenR Community! Have you tried to reboot both your ONT and set-top box to see if the issue persists? Sorry for the inconvenience this has caused.
Error Code 2003
Today. 22 sept 2020 at 7.20am Singapore time, mt TV broadband started having this error message of Error Code 2003. Message instruction was to press O
Hi @faltuka_acc, the StarHub TV+ Plan is the new StarHub Entertainment experience. We strongly encourage our existing StarHub Entertainment Pass or Basic Tier Plans customers to recontract to the new StarHub TV+ Plan to enjoy the new channels. Moreov
hi, i am currently subscribed to Indian Pass and Sports Pass then why is there a need for me to re-contract to Indian+ just to watch a sports (ipl2020
Since after you've rebooted both your ONT and router didn't work, it's better to reach out to my colleagues via Facebook by clicking the link below for further technical assistance.
STARHUB PACKET LOSS!!!!!
i HAVE BEEN NOTICING ALOT OF PACKET LOSS FROM STARHUB SIDE AND I WOULD LIKE TO KNOW WHATS THE DEAL HERE?
Hi @bk kannan, we're genuinely sorry for what you have experienced. It is never our intention to cause you any hassle. I know how difficult this situation, but unfortunately, I'm unable to help you with your concern as I don't have access to your acc
Number porting issue for 4 months!
I signed up for Starhub plan in May. A phone and line for myself and a sim-only plan for my son. There was an additional 1gb Welcome plan included as
Please refer here on how to restore your WiFi connection, and also, it includes tips for better WiFi performance. Sad to say, there's no SLA.
1000Mbps Fibre Broadband - New HomeHub Plus went Down at 9.10am 23 Sep 2020
All was well till 9.10am and we were busy on online conferences in our own rooms and all came out to check if Internet was Down. Yes indeed it was dow
You may refer here to see how the interface of the new StarHub TV+ Box. Moreover, the interface of the TV+ Box is almost the same as the TV+ App.
Information on the new Starhub TV+ box
Share/Discuss on what is the new Starhub TV+ box. Is it a streaming box? Is it to replace the fibre TV setup box? Seems like there is not much informa
Hi @Tristan87, warmest welcome to GreenR Community! What router are you using?
Router restart upon answering digital voice
Whenever I try to answer a call on digital voice, my router will auto restart. This affect my WiFi, StarHub TV and digital voice.
Hi @Btaang, warmest welcome to GreenR Community! You may reach out to my colleagues via Facebook to confirm where and when you'll get your $500 recontract voucher.
$500 Recontract Voucher
My XL line is 1 year on 1 Oct. How will i receive the $500 recontract voucher? And what plan must i recontract to?
Hi @EmmaAbd, warmest welcome to GreenR Community! You probably need a third-party app to see if you are receiving a fake call/SMS.
Global SMS and Global Call
I just receive a Starhub bill and I seen that I have been texting someone in Global side and Call.. How to check if it a fake call/sms?
Hi @dylanltm, warmest welcome to GreenR Community! Thanks for your continued support to StarHub. Please reach out to my colleagues via Facebook Messenger by clicking the link below to check if you're eligible for a recontract voucher. Thanks.
Hi Starhub, My mobile contract will be ending at 28 Sept 2020. I have yet to receive any recontract voucher. Is it still available? Tha
Hi @Kaiends, sorry for the inconvenience this has caused you. We never want this to happen to you. Just to check, did you receive the promised callback yesterday?
Issue with local channels on Starhub TV+
Hi, I just install my new TV+ boxes and connected them to my starhub broadband via the nokia beacon. I have no issues access the channels fro
Hi @mrshankarr, I’m very sorry that you’re having issues with your StarHub TV+ Box. To address your concern, please ensure that the HDMI source on your TV is selected correctly and your StarHub TV+ Box is powered on. Try to disconnect the
Let’s get familiar with the StarHub TV+ Box
Have you heard about the new StarHub TV+ Box? You’ll enjoy all your favourite shows in one place through StarHub TV+ Box as it enables you unlim
Hi @charlottee123, warmest welcome to GreenR Community! I'd be glad to assist you, however, sadly, I don't have the authority to waive fees here in the Community. In that case, I highly recommend that you reach out to my colleagues via Facebook Messe
Hi I was charged a termination fees as I didn't pay my bills for 2 months but as I was about to, termination fees was applied and I wasn't even inform
Hi @Wave eve, warmest welcome to GreenR Community! We'd like to thank you for your continued support to StarHub. To answer your question, the SIM Only plan is counted as one of the lines to Hub Club membership, however, it will not enjoy any Hub Club
Hub club discount on mobile plan
Is hub club discount on mobile plan still applicable to sim only plan?
Hi @pris_syan, sorry for the inconvenience this has caused. Just to check, what error message did you receive when you try to activate NumberShare?
Apple Watch Series 5 Unable to Activate NumberShare VAS
Greetings,I'm posting this as i have contacted Starhub Hotline since the 23rd of March, and the various staff gave different technical advices and unf
Hi @Remus_Tan, sorry for the late response. Did you receive your order yesterday?
Can I change to self collection?
Hi, I opt for delivery tomorrow but can I change to self collection today?
Hi @SamSY, sorry to hear that you're having issues activating NumberShare. Just to check, what error message do you receive when you do the activation?
Apple Watch Series 5 Unable to Activate NumberShare VAS
Hi, I am not able to activate my cellular on my watch series 5 cellular. I complete the steps for mobile data in my Apple Watch app and do eventually
Just to clarify, you're referring to an educational institution, right? So, you're not inquiring about the 5G network for personal use? Because if yes, I need to refer you to our Business Sales Team.
Information regarding 5G Network
HI, Like to know more information regarding 5G network provide by starhub.
Sad to say, I don't have the authority to waive fees here in the Community. I'm very sorry to learn what you have experienced.
Top up bundle not working
Hi, I have starhub prepaid and my plan ends soon. I have bought the bundle of 28$ and see it in the transaction history but the top up did not worked.