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Hi @zphoe222, welcome to GreenR Community! Have you tried to reboot both your ONT and set-top box to see if the issue persists? Sorry for the inconvenience this has caused.

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5 months ago

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Error Code 2003

Today. 22 sept 2020 at 7.20am Singapore time, mt TV broadband started having this error message of Error Code 2003. Message instruction was to press O

Question

Hi @faltuka_acc, the StarHub TV+ Plan is the new StarHub Entertainment experience. We strongly encourage our existing StarHub Entertainment Pass or Basic Tier Plans customers to recontract to the new StarHub TV+ Plan to enjoy the new channels. Moreov

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5 months ago

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IPL2020

hi, i am currently subscribed to Indian Pass and Sports Pass then why is there a need for me to re-contract to Indian+ just to watch a sports (ipl2020

Question

Please refer here on how to restore your WiFi connection, and also, it includes tips for better WiFi performance. Sad to say, there's no SLA.

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1000Mbps Fibre Broadband - New HomeHub Plus went Down at 9.10am 23 Sep 2020

All was well till 9.10am and we were busy on online conferences in our own rooms and all came out to check if Internet was Down. Yes indeed it was dow

Discussion

You may refer here to see how the interface of the new StarHub TV+ Box. Moreover, the interface of the TV+ Box is almost the same as the TV+ App.

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Information on the new Starhub TV+ box

Share/Discuss on what is the new Starhub TV+ box. Is it a streaming box? Is it to replace the fibre TV setup box? Seems like there is not much informa

Discussion

Hi @Tristan87, warmest welcome to GreenR Community! What router are you using?

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5 months ago

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Router restart upon answering digital voice

Whenever I try to answer a call on digital voice, my router will auto restart. This affect my WiFi, StarHub TV and digital voice.

Question

Hi @Btaang, warmest welcome to GreenR Community! You may reach out to my colleagues via Facebook to confirm where and when you'll get your $500 recontract voucher.

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5 months ago

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$500 Recontract Voucher

My XL line is 1 year on 1 Oct.   How will i receive the $500 recontract voucher?  And what plan must i recontract to?  

Question

Hi @EmmaAbd, warmest welcome to GreenR Community! You probably need a third-party app to see if you are receiving a fake call/SMS.

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5 months ago

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Global SMS and Global Call

I just receive a Starhub bill and I seen that I have been texting someone in Global side and Call.. How to check if it a fake call/sms?

Question

Hi @dylanltm, warmest welcome to GreenR Community! Thanks for your continued support to StarHub. Please reach out to my colleagues via Facebook Messenger by clicking the link below to check if you're eligible for a recontract voucher. Thanks.

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5 months ago

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Recontract Voucher

Hi Starhub,   My mobile contract will be ending at 28 Sept 2020. I have yet to receive any recontract voucher. Is it still available?   Tha

Question

Hi @Kaiends, sorry for the inconvenience this has caused you. We never want this to happen to you. Just to check, did you receive the promised callback yesterday?

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Issue with local channels on Starhub TV+

Hi, I just install my new TV+ boxes and connected them to my starhub broadband via the nokia beacon.   I have no issues access the channels fro

Question

Hi @charlottee123, warmest welcome to GreenR Community! I'd be glad to assist you, however, sadly, I don't have the authority to waive fees here in the Community. In that case, I highly recommend that you reach out to my colleagues via Facebook Messe

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5 months ago

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Billing

Hi I was charged a termination fees as I didn't pay my bills for 2 months but as I was about to, termination fees was applied and I wasn't even inform

Question

Hi @pris_syan, sorry for the inconvenience this has caused. Just to check, what error message did you receive when you try to activate NumberShare?

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Apple Watch Series 5 Unable to Activate NumberShare VAS

Greetings,I'm posting this as i have contacted Starhub Hotline since the 23rd of March, and the various staff gave different technical advices and unf

Question

Hi @Remus_Tan, sorry for the late response. Did you receive your order yesterday?

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5 months ago

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Can I change to self collection?

Hi, I opt for delivery tomorrow but can I change to self collection today?

Question

Hi @SamSY, sorry to hear that you're having issues activating NumberShare. Just to check, what error message do you receive when you do the activation?

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Apple Watch Series 5 Unable to Activate NumberShare VAS

Hi, I am not able to activate my cellular on my watch series 5 cellular. I complete the steps for mobile data in my Apple Watch app and do eventually

Question

Sad to say, I don't have the authority to waive fees here in the Community. I'm very sorry to learn what you have experienced.

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Top up bundle not working

Hi, I have starhub prepaid and my plan ends soon. I have bought the bundle of 28$ and see it in the transaction history but the top up did not worked.

Question