Can't find what you're looking for?
Search Results (80.4K)
Your router is yours. Whenever a customer has to terminate their Fibre Broadband, the ONT is the only one which should be returned.
Changing of Broadband Plan Question
I am currently in a contract of 24 months HomeHub and will end soon (Sept 28). I wanted to move to the 12 months 1Gbps Fibre Broadband and I am confus
That's good to hear. But, I wasn't able to do anything on my end since I don't have access to your account here in the Community for security purpose. Anyway, I'm glad that your connection is back to normal. 😁
Hi @jeffkim, sorry to hear about this. Is the slow connection happening also when you do other things in your device like web browsing?
Hi @PreferablyUndisclosed, welcome to GreenR Community! We're sorry to hear about your experience. We take privacy and security seriously. Just want to confirm, what was the CSO's advice to you? I'm not sure how did this happen though. Moreover, I hi
Received unauthorized top up and usage of my own account balance?
I'm not sure how this happened, but is there a way to work my around it to prevent future problems like this and/or trace the perpetrator? I've also c
Hi @bsmaniyan123, warmest welcome to GreenR Community! We would also like to thank you for your continued support to StarHub. Please reach out to my colleagues via Facebook to request for the termination of your services. Moreover, you may recontract
Removing unwanted services in Starhub - HomeHub 1000
Hi, I currently have the Starhub HomeHub 1000 and the contract is expired. I am no more using the below services. Free MaxMobile (1GB
Hi @ALvin Lwin, only the ONT should be returned when you terminate your broadband service, the router isn't included.
Terminating of HomeHub 1000 (Fibre)
Hi, I would like to terminate my HomeHub 1000 Subscription once contract ended on 21-Feb-2019. Please assist me the things l need to return. HomeHub
Hi @m0m0, apologies for the inconvenience this has caused. Have you tried to reboot your equipment to see if the issue persists?
Is starhub tv down now?
Hi I am seeing transmission error page at Punggol.
In that case, please reach out to my colleagues via Facebook by clicking the link below to further assist you on your refund request. Apologies since I'm unable to check your account details here in the Community.
Hi @winbothein, usually, the deposit of $200 will be used to offset the amount that is payable from your account and any balance will be refunded to you.
Oh I missed out that part then. I might be browsing my phone when that was being explained. LOL. I still think Train to Busan is by far the best zombie Korean film. Haven't seen Train to Busan 2 though.
Zombie Flick 'Alive' - #1 on Netflix Singapore
I like watching zombie movies and I love one that's good. There have been so many zombie movies and shows in recent years that it really is difficult
Hi @Jannette, welcome to GreenR Community. Have you tried to reboot your handset to see if the issue persists? Moreover, please ensure your APN settings is set as “shppd”
4G prepaid data cannot use
How come I cannot use my 4G prepaid data?
Hi @kenbiscocho, warmest welcome to GreenR Community. Since I'm unable to check your account details here, please reach out to my colleagues via Facebook by clicking the link below to ensure that your online order was cancelled. If you opt for an ema
CANCELLATION OF ONLINE ORDER
Hi, I ordered a sim-only plan online but there was a problem re my name in my pass so a starhub sales staff phoned me. She confirmed that my online
Hi @naruto99007, warmest welcome to GreenR Community! Thank you for your interest to our all-new StarHub TV+. 1. StarHub TV+ is a new singular service and price plan enabled by the convergence ofthe current IPTV (Fibre TV) and StarHub Go on a
Recontract for Tv
Hi, my fibre tv contract is expiring. Can you help to clarify your current offering of tv services? The information on your website is confusing.&nb
Hi @JasonTanJiaHui, which TV+ Pass did you subscribe? The Hub Cantonese VOD is included in the Cantonese Premier Pack, while the Hub Ruyi VOD is in the Asian+.
Enquire on StarHub TV+ Box Channel
Hi StarHub, I would like to enquire how come StarHub TV+ Box does not have HUB VOD Cantonese Channel and HUB Ruyi VOD Channel? But the website did st
Hi @phyopiyo, our apologies for the inconvenience this has caused you. Just to confirm, what streaming box are you using? Are you using the new StarHub TV+ Box?
Hi @Windrose, the episode 1000 and 1001 are available since its broadcast on 16 September (Wednesday).
come.home love lo and behold episode 1000 and 1001
This is a very nice drama and I have been a fan since episode 1. However episode 1000 and 1001 are not uploaded to channel 839 the last 2 days. Would
Hi @faxue, sorry for the inconvenience this has caused you. Since rebooting does not solve the issue, it's highly recommended that you reach out to my colleagues via Facebook by clicking the link below so they could further assist you and log a case
Hi @sharpexistent, I’m very sorry that you’re having issues with your set-top box. Unfortunately, my colleagues via Facebook can't process a callback request on that platform. You may also contact us via Twitter Direct Message. Alternativ
2001 error code
Had this problem this morning. Switch off and on the set-up box more than 5 times. Check the cable connections but still the same problem. I could see
Hi @Calrad, warmest welcome to GreenR Community! Since changing the battery does not work and your remote is still not functioning, you may visit any StarHub main shops (Plaza Singapura, Nex, Tampines Mall, & Jurong Point) to exchange your faulty
CA276 Remote Control
Hi, I have been unable to control the HubStation set top box using the CA276 remote control. I have changed batteries and rebooted the set top box.
Hi @Qing ChinCai, you may refer to this self-help article on how to port-in your StarHub prepaid to postpaid.
Port from Starhub prepaid to postpaid
Hi, good afternoon, Recently i bought giga card, and only after that i realised i need to port my Starhub PREPAID to POST PAID before port to giga. &