Your router is yours. Whenever a customer has to terminate their Fibre Broadband, the ONT is the only one which should be returned.

That's good to hear. But, I wasn't able to do anything on my end since I don't have access to your account here in the Community for security purpose. Anyway, I'm glad that your connection is back to normal. 😁

Hi @jeffkim, sorry to hear about this. Is the slow connection happening also when you do other things in your device like web browsing?

Hi @PreferablyUndisclosed, welcome to GreenR Community! We're sorry to hear about your experience. We take privacy and security seriously. Just want to confirm, what was the CSO's advice to you? I'm not sure how did this happen though. Moreover, I hi

Hi @bsmaniyan123, warmest welcome to GreenR Community! We would also like to thank you for your continued support to StarHub. Please reach out to my colleagues via Facebook to request for the termination of your services. Moreover, you may recontract

Hi @ALvin Lwin, only the ONT should be returned when you terminate your broadband service, the router isn't included.

Hi @m0m0, apologies for the inconvenience this has caused. Have you tried to reboot your equipment to see if the issue persists?

In that case, please reach out to my colleagues via Facebook by clicking the link below to further assist you on your refund request. Apologies since I'm unable to check your account details here in the Community.

Hi @winbothein, usually, the deposit of $200 will be used to offset the amount that is payable from your account and any balance will be refunded to you.

Oh I missed out that part then. I might be browsing my phone when that was being explained. LOL. I still think Train to Busan is by far the best zombie Korean film. Haven't seen Train to Busan 2 though.

Hi @Jannette, welcome to GreenR Community. Have you tried to reboot your handset to see if the issue persists? Moreover, please ensure your APN settings is set as “shppd”

Hi @kenbiscocho, warmest welcome to GreenR Community. Since I'm unable to check your account details here, please reach out to my colleagues via Facebook by clicking the link below to ensure that your online order was cancelled. If you opt for an ema

Hi @naruto99007, warmest welcome to GreenR Community! Thank you for your interest to our all-new StarHub TV+.   1. StarHub TV+ is a new singular service and price plan enabled by the convergence ofthe current IPTV (Fibre TV) and StarHub Go on a

Hi @JasonTanJiaHui, which TV+ Pass did you subscribe? The Hub Cantonese VOD is included in the Cantonese Premier Pack, while the Hub Ruyi VOD is in the Asian+.

Hi @phyopiyo, our apologies for the inconvenience this has caused you. Just to confirm, what streaming box are you using? Are you using the new StarHub TV+ Box?

Hi @Windrose, the episode 1000 and 1001 are available since its broadcast on 16 September (Wednesday).

Hi @faxue, sorry for the inconvenience this has caused you. Since rebooting does not solve the issue, it's highly recommended that you reach out to my colleagues via Facebook by clicking the link below so they could further assist you and log a case

Hi @sharpexistent, I’m very sorry that you’re having issues with your set-top box. Unfortunately, my colleagues via Facebook can't process a callback request on that platform. You may also contact us via Twitter Direct Message. Alternativ

Hi @Calrad, warmest welcome to GreenR Community! Since changing the battery does not work and your remote is still not functioning, you may visit any StarHub main shops (Plaza Singapura, Nex, Tampines Mall, & Jurong Point) to exchange your faulty

Hi @Qing ChinCai, you may refer to this self-help article on how to port-in your StarHub prepaid to postpaid.