GreenR Community Terms and Conditions

Hi @Gunalan, warmest welcome to Greenr Community. Unfortunately, expired prepaid card cannot be reactivated and the SIM will be forfeited once it expires. You may wish to get a new StarHub Prepaid SIM card instead.  

The service address is the same as the registered address. I'm not sure why you encountered an error when you did the Hub Club nomination since you said your partner has the same registered and billing address to you. With that being said, please dro

Hi @WINSONKHOO91 sorry for the inconvenience caused. I'd be happy to assist you, however, we need to refer you to my colleagues on Facebook as we don't have access to account details here to further assist you. Moreover, they will escalate your conce

Then that means your prepaid sim card will expire in 104 days. Just make sure that you top up before your main credit expires because you'll end up with "no service" and your sim card will expire.

Did you also try to insert your sim card in another handset and reboot your phone to see if the issue persists? And please manually connect to a network too.

In that case, please contact our Customer Support Team via Facebook as this will require us to check your account to further assist you. Apologies for the inconvenience since we don't have access to account details here.

Hi @laziee, yes, you may transfer your existing mobile number to your mom and also recontract to the Seniors Go Digital plan as long as she is eligible for the plan. Do note that when you still have an ongoing mobile contract you will incur early rec

In that case, we need to refer you to my colleagues via Facebook Messenger as this will require further technical assistance and must be escalated to a relevant team. Apologies for the inconvenience. Rest assured that they'll be the best folks to ass

Hi @Kamjp, welcome to GreenR Community! Yes, you may transfer the ownership anytime. Do note that the transferee will continue with the remaining contract. There's a transfer fee of $21.40 (with GST) and the transfer will only take effect on the next

Hi @Athula Sampath, sorry to hear about this. Are you using a postpaid or prepaid line? Please try to reboot your handset and insert your sim card in another handset to see if the issue persists.

Hi @Gen_P, the reason is that currently there is an ongoing promotion until 4 Sep 2020 where customers will be able to get the Samsung Galaxy Note20 Ultra 5G at the usual price of Galaxy Note20 5G.

Yes, that's both for outgoing and incoming SMS.

Hi @SumantaB, sad to say, we won't be able to reactivate a SIM card once it expires. In that case, we advise you to please buy a new StarHub prepaid SIM card instead. Also, kindly top-up your main wallet before you fully utilized it or before the cre

@Tan is right. You can purchase additional units of Smart WiFi at any StarHub retail shops at $120 per unit. Moreover, if you request for onsite installation, a service fee of $53.50 will be chargeable.

Thanks for the heads up. We'll look in that.

Let me just clarify that, you will be eligible for recontract once you fulfil at least 21 months of your existing 2 years contract. There are promotions that are exclusive for SIM Only 1-Year plan. Currently, there is a promotion valid till 11 Sep 20

Actually, users can't add categories and topics but you can select from the dropdown list. Do you mean you can't select the category GreenR Collaboration and topic GreenR Cafe?

When you post an article it requires to have a featured image, and select the category and topic from the dropdown list only.

Hi @hkail, warmest welcome to GreenR Community. I'm sorry for the inconvenience this has caused. We've already raised the issue to our relevant team and they're working to address this.