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GreenR Community Terms and Conditions

STARHUB’S GREENR COMMUNITY TERMS & CONDITIONS PLEASE READ THESE TERMS CAREFULLY AS THEY MAY HAVE IMPORTANT CONSEQUENCES FOR YOU.  

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 modified 

6 months ago

Hi @Gunalan, warmest welcome to Greenr Community. Unfortunately, expired prepaid card cannot be reactivated and the SIM will be forfeited once it expires. You may wish to get a new StarHub Prepaid SIM card instead.  

 commented 

6 months ago

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Starhub prepaid no service

Hi, I have some issue regarding my starhub prepaid, I forgot to top up my starhub prepaid, so it become no service, how to activate back my starhub pr

Question

Then that means your prepaid sim card will expire in 104 days. Just make sure that you top up before your main credit expires because you'll end up with "no service" and your sim card will expire.

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extend validity of Prepaid SIM

Can I extend the validity of my prepaid SIM without doing a topup? I have balance in the card and I can do the *123# which extends the usage of the b

Question

Did you also try to insert your sim card in another handset and reboot your phone to see if the issue persists? And please manually connect to a network too.

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pay as you roam not working

Hi , i activate pay as roam long ago but i am unable to receive my bank 2FA or other webiste OTP it still works 2 weeks ago but right now is not worki

Question

In that case, please contact our Customer Support Team via Facebook as this will require us to check your account to further assist you. Apologies for the inconvenience since we don't have access to account details here.

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pay as you roam not working

Hi , i activate pay as roam long ago but i am unable to receive my bank 2FA or other webiste OTP it still works 2 weeks ago but right now is not worki

Question

Hi @Gen_P, the reason is that currently there is an ongoing promotion until 4 Sep 2020 where customers will be able to get the Samsung Galaxy Note20 Ultra 5G at the usual price of Galaxy Note20 5G.

 commented 

6 months ago

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Samsung Note20 ultra 5G

Is it normal for the handset to cost more during pre-order period? I paid 1089SGD for 65SGD (2-yrs plan). Now the price of the handset is 769SGD for

Question

Yes, that's both for outgoing and incoming SMS.

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Receiving SMS while in the Netherlands

Hi! I will be relocating to the Netherlands but I intend to keep my Starhub mobile line. While I understand the charges for sending SMSes, may I know

Question

Hi @SumantaB, sad to say, we won't be able to reactivate a SIM card once it expires. In that case, we advise you to please buy a new StarHub prepaid SIM card instead. Also, kindly top-up your main wallet before you fully utilized it or before the cre

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6 months ago

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Mr

Hello, I was using a starhub prepaid number since December 2018. But in February 2020, I went to oversees and unfortunately got stuck due to the lock

Question

Thanks for the heads up. We'll look in that.

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StarHub Has A 'Charlie Chan' And He's Chief of Enterprise Business!

Oh boy! My first article on the new GreenR Community platform. The layout takes some getting used to, eh? ;) Anyhow... What I wanted to share with you

Question

Actually, users can't add categories and topics but you can select from the dropdown list. Do you mean you can't select the category GreenR Collaboration and topic GreenR Cafe?

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Some Interesting Places to Explore in Singapore (All Free)

Marina Barrage - Enjoy a panoramic view of the city with beautifully manicured lawnsSeletar Reservoir - Enjoy a quiet walk and nature. There are

Discussion

When you post an article it requires to have a featured image, and select the category and topic from the dropdown list only.

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Some Interesting Places to Explore in Singapore (All Free)

Marina Barrage - Enjoy a panoramic view of the city with beautifully manicured lawnsSeletar Reservoir - Enjoy a quiet walk and nature. There are

Discussion

Hi @hkail, warmest welcome to GreenR Community. I'm sorry for the inconvenience this has caused. We've already raised the issue to our relevant team and they're working to address this.

 commented 

6 months ago

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东张西望 (TVB 838 Channel)

Hi, Hi Starhub,   I noticed that the above programme is always back-dated 1 day.   E.g. Starhub on 31 Aug is showing the programme that wa

Question