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GreenR Community Terms and Conditions
STARHUB’S GREENR COMMUNITY TERMS & CONDITIONS PLEASE READ THESE TERMS CAREFULLY AS THEY MAY HAVE IMPORTANT CONSEQUENCES FOR YOU.
Hi @Gunalan, warmest welcome to Greenr Community. Unfortunately, expired prepaid card cannot be reactivated and the SIM will be forfeited once it expires. You may wish to get a new StarHub Prepaid SIM card instead.
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Starhub prepaid no service
Hi, I have some issue regarding my starhub prepaid, I forgot to top up my starhub prepaid, so it become no service, how to activate back my starhub pr
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The service address is the same as the registered address. I'm not sure why you encountered an error when you did the Hub Club nomination since you said your partner has the same registered and billing address to you. With that being said, please dro
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Hub Club Nomination failed
Hihi I am trying to add my 4th Nomination but when i press proceed, it become all number is failed. Please see attachment and Need help on this.
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Hi @WINSONKHOO91 sorry for the inconvenience caused. I'd be happy to assist you, however, we need to refer you to my colleagues on Facebook as we don't have access to account details here to further assist you. Moreover, they will escalate your conce
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Refund of Double Charged Termination Fee
Dear Starhub, I terminated my contract in October 2019. However, when I received my bill, I realized that there are 2 termination charges, which are
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Then that means your prepaid sim card will expire in 104 days. Just make sure that you top up before your main credit expires because you'll end up with "no service" and your sim card will expire.
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extend validity of Prepaid SIM
Can I extend the validity of my prepaid SIM without doing a topup? I have balance in the card and I can do the *123# which extends the usage of the b
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Did you also try to insert your sim card in another handset and reboot your phone to see if the issue persists? And please manually connect to a network too.
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pay as you roam not working
Hi , i activate pay as roam long ago but i am unable to receive my bank 2FA or other webiste OTP it still works 2 weeks ago but right now is not worki
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In that case, please contact our Customer Support Team via Facebook as this will require us to check your account to further assist you. Apologies for the inconvenience since we don't have access to account details here.
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pay as you roam not working
Hi , i activate pay as roam long ago but i am unable to receive my bank 2FA or other webiste OTP it still works 2 weeks ago but right now is not worki
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Hi @laziee, yes, you may transfer your existing mobile number to your mom and also recontract to the Seniors Go Digital plan as long as she is eligible for the plan. Do note that when you still have an ongoing mobile contract you will incur early rec
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Seniors go digital
I have an existing mobile line. Can I transfer the number to my mum for her to use and subscribe to the $8 per month Seniors go digital plan?
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In that case, we need to refer you to my colleagues via Facebook Messenger as this will require further technical assistance and must be escalated to a relevant team. Apologies for the inconvenience. Rest assured that they'll be the best folks to ass
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Junior protect
I can't switch off at set time and block sites are still accessible on my daughter cellphone. Pls help.
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Hi @Kamjp, welcome to GreenR Community! Yes, you may transfer the ownership anytime. Do note that the transferee will continue with the remaining contract. There's a transfer fee of $21.40 (with GST) and the transfer will only take effect on the next
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Transfer the ownership of 2-years mobile contract
Hi, may I know when can I transfer the ownership of contract to another's name? Do I need to wait until the contract end? Or I can do it anytime?
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Hi @Gen_P, the reason is that currently there is an ongoing promotion until 4 Sep 2020 where customers will be able to get the Samsung Galaxy Note20 Ultra 5G at the usual price of Galaxy Note20 5G.
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Samsung Note20 ultra 5G
Is it normal for the handset to cost more during pre-order period? I paid 1089SGD for 65SGD (2-yrs plan). Now the price of the handset is 769SGD for
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Yes, that's both for outgoing and incoming SMS.
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Receiving SMS while in the Netherlands
Hi! I will be relocating to the Netherlands but I intend to keep my Starhub mobile line. While I understand the charges for sending SMSes, may I know
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@Tan is right. You can purchase additional units of Smart WiFi at any StarHub retail shops at $120 per unit. Moreover, if you request for onsite installation, a service fee of $53.50 will be chargeable.
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Add another Nokia beacon to subscription
Hi, I have recontacted 3 weeks ago but would like to add 1 more Nokia beacon to my contract. How could I do that please?
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Thanks for the heads up. We'll look in that.
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StarHub Has A 'Charlie Chan' And He's Chief of Enterprise Business!
Oh boy! My first article on the new GreenR Community platform. The layout takes some getting used to, eh? ;) Anyhow... What I wanted to share with you
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Let me just clarify that, you will be eligible for recontract once you fulfil at least 21 months of your existing 2 years contract. There are promotions that are exclusive for SIM Only 1-Year plan. Currently, there is a promotion valid till 11 Sep 20
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Postpaid plan switching to sim only plan with no contract
Good Day! Just want to ask the proper procedure for switching to sim only plan with no contract. I'm already eligible for re-contract since July2020 a
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Actually, users can't add categories and topics but you can select from the dropdown list. Do you mean you can't select the category GreenR Collaboration and topic GreenR Cafe?
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Some Interesting Places to Explore in Singapore (All Free)
Marina Barrage - Enjoy a panoramic view of the city with beautifully manicured lawnsSeletar Reservoir - Enjoy a quiet walk and nature. There are
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When you post an article it requires to have a featured image, and select the category and topic from the dropdown list only.
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Some Interesting Places to Explore in Singapore (All Free)
Marina Barrage - Enjoy a panoramic view of the city with beautifully manicured lawnsSeletar Reservoir - Enjoy a quiet walk and nature. There are
Discussion
Hi @hkail, warmest welcome to GreenR Community. I'm sorry for the inconvenience this has caused. We've already raised the issue to our relevant team and they're working to address this.
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东张西望 (TVB 838 Channel)
Hi, Hi Starhub, I noticed that the above programme is always back-dated 1 day. E.g. Starhub on 31 Aug is showing the programme that wa
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