U

3 Messages

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3 Points

Fri, Jan 7, 2022 4:32 AM

Privacy concerns

What do people think about StarHub employees asking about your hub ID password?

Carla_P

Moderator

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6.1K Messages

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3.8K Points

21日前

Hi @user_005d23. let me just clarify, were you asked through a call? Please be informed StarHub usually asks for personal details to verify the account, we will never ask for a password or OTP.

3 Messages

 • 

3 Points

21日前

Yes - it was asked via a call on 21 Nov

This has been escalated to CS and managers with no response since 

Carla_P

Moderator

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6.1K Messages

 • 

3.8K Points

We will need to look into your account details for this, however, we don't have access to those here in the Community for security and privacy. In this case, kindly contact our Customer Service via Facebook Messenger by clicking the link below so they could escalate this to the relevant team. Rest assured, they'll do everything they can to straighten this out. Thanks! 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

3 Messages

 • 

3 Points

21日前

For privacy reasons, I do not agree that correspondence via fb is the correct way - that means you will get more information than needed from fb. Please suggest another way.

Carla_P

Moderator

 • 

6.1K Messages

 • 

3.8K Points

You may send your query to us through our feedback form instead. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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