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ilovefries
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Conversationalist

Valued Commentator

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4 Messages

 • 

2 Points

Mon, Nov 30, 2020 7:09 AM

Is this number +65 90245933 from StarHub?

Hi, I received a SMS notice from StarHub from this number +65 9024 5933 last week. I have previously received SMS notifications from other numbers but this one is new. Can anyone verify if this is legit? 

Discussion

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Updated 

8 m ago

 • Edited

443

5

0

Carla_P

Moderator

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5.5K Messages

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3.2K Points

1 y ago

Hi @ilovefries, what kind of notification did you receive? Please note that StarHub will never ask for your personal details (full NRIC, bank account number, credit card details, home address, etc.). Although, StarHub may require you to provide the last 4 digits of your NRIC as part of verification 

0

0

IHateScammers

3 Messages

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3 Points

1 y ago

It does look like but then again, numbers can be spoofed.

The most important thing is the content of the message. Do you want to share the content? 

1

0

ilovefries

Valued Commentator

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4 Messages

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2 Points

@IHateScammers @Carla_P Thanks. yes thankfully, the notification I received was just a message, didn't ask to provide any information. 

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1 y ago

0

des506

1 Message

 • 

1 Point

9 m ago

I have also received an SMS from 9024 5932 instead. Saying I could recontract with a link attached in the message but the link leads to a StarHub page requesting me to login. Seems fishy. Could be phishing.

2

0

Howard Toh

Administrator

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1.3K Messages

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19 Points

Hi @des506 

I think that is a real link. You want to paste it here? 

As long as it is pointing you to a real StarHub website and the message is accurately telling you that you're due for recontract, it should be genuine. 

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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)

Download My StarHub App to check your usage, recontract eligibility, view bills, make payments, add/remove services and more!

For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com 

Have a good idea? Tell us at our Ideas Exchange!

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9 m ago

0

Carla_P

Moderator

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5.5K Messages

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3.2K Points

Hi @des506, please ensure that the link which you were redirected is the official website of StarHub before you input any information. Better yet, just go to our official website if you want to recontact. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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9 m ago

0

nonex

Respected Advisor

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46 Messages

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5 Points

8 m ago

@Howard Toh @Carla_P 

i’ve also been receiving promo sms from 90245932 and 90245933. Looks real? Maybe someone can verify?

1

0

Carla_P

Moderator

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5.5K Messages

 • 

3.2K Points

Hi @nonex, as previously mentioned as long as the link you were provided is pointing you to the real StarHub website then it safe to say that these messages are from StarHub. 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

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Reply

8 m ago

0

Hello_Love_Goodbye

1 Message

 • 

1 Point

8 m ago

I would also appreciate if starhub can confirm if this is indeed a valid number to be sending promotions on "Starhub" behalf. I don't think "as long as you are pointed to a real starhub website" page is helpful if the URL has a phishing URL. From the screenshot its a bitly URL, you can't tell from there if you are not being scammed or not. Anyway, if cannot be confirmed I guess the smart choice is to block number and not click anything at all.

2

nonex

Respected Advisor

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46 Messages

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5 Points

agree. if the said promo is available in Starhub app then perhaps should just mention that and omit the URL. Users will not bother to click the suspicious url. 

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8 m ago

0

Howard Toh

Administrator

 • 

1.3K Messages

 • 

19 Points

Hi all, these 9024____ numbers are indeed genuine. However, I would not recommend using the number to judge because numbers can be spoofed. 

The intent of the message is really important. For example:

  • Is it trying to ask you to transfer money or pay for something you didn't buy?
  • Is it asking you for personal information? 
  • Is it telling you about something that is way too good to be true? e.g. you didn't take part in any contest but you suddenly "won" an Apple iPhone 12 Pro Max. 

In the screenshots uploaded to this thread, they are mostly general promotions / offers / contests that we typically have. Nevertheless, what you guys have said is true. In this day and age, one is to be super suspicious about links in messages and emails - especially those shortened with a URL shortener. 

tl;dr If it is too good to be true, it probably is!

Stay safe and keep your feedback coming!

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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub :)

Download My StarHub App to check your usage, recontract eligibility, view bills, make payments, add/remove services and more!

For urgent matters regarding the safety of our members or the security of the platform, please email us at community@starhub.com 

Have a good idea? Tell us at our Ideas Exchange!

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8 m ago

0

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