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1 Message

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1 Point

Thu, Apr 8, 2021 9:30 AM

Entrapment billing from StarHub & Amazon prime membership

StarHub customer care is being very irresponsible for the termination of my Amazon prime subscription as well. Called in to terminate as ‘my StarHub app’ does not have the function. 
Customer care assured that termination has been done before the trial period but I was still billed for the Amazon prime services. 
Seems to be a hoax and entrapment by both StarHub & Amazon prime

Responses

Carla_P

Moderator

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4K Messages

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1.9K Points

5 d ago

Hi @Eric_tang9, I'm genuinely sorry to hear about your situation. We will need to look into your account details to address this, so kindly contact us through Facebook Messenger by clicking the link below so we can straighten this out. Apologies for the inconvenience since I don't have access to your account details here in the Community for security. I hope you understand, thanks. 

~ Carla

 

 

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