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Valued Commentator

 • 

2 Messages

Sat, Dec 29, 2018 9:00 PM

Waiver of roaming charges

i have accidentally lapsed my data travel plan and before i could apply for another one, i was charged of the data roaming costs (i received a SMS notification).

 

Can check my usage records, appreciate your assistance.

 

Was travelling to Korea for holiday.

Responses

JacksonTZG

Community Manager

 • 

602 Messages

2 years ago

Hi gohkimteo

 

I regret to inform you that we are unable to waive data roaming charges. 

 

My sincerest apologies on this matter.

 

- Jackson

Valued Commentator

 • 

2 Messages

2 years ago

Hi, any particular reason for rejecting?

 

What i have done was accidental and i always had full intention of extending the data travel plan. 

The earlier data plan ended on 28 Dec 9.09am. I've applied another one on the same day at 9.43am only after I've realised the earlier one had expired (after going thru lists of unread SMS).

 

Hope Starhub can reconsider this. 

JacksonTZG

Community Manager

 • 

602 Messages

2 years ago

Hi gohkimteo

 

Please drop me a PM with your registered name, registered mobile number and Hub ID/email address by clicking the words bracketed by the arrows here > via Private Message < for me to review the matter.

 

Thank you, and sincere apologies for any inconvenience caused.

 

- Jackson

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