SiahKimWeng's profile

Valued Commentator

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2 Messages

Thu, Jun 18, 2020 7:00 PM

Urgent: Unable to receive SMS OTP while i am oversea

Hi Starhub, I am Starhub prepaid card user. Currently I am at Malaysia I can't receive any message OTP from Singapore bank, I need it to do some bank transaction. So please help me to solve the problem asap. 

 

* Starhub sim card status is Emergency calls only

*Already turn on roaming

*Changed Sim card to another device

 

At the end still unable to resolve the problem ><

 

 

I need your assistance urgently ><

Thanks in advance 

Accepted Solution

Valued Commentator

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2 Messages

1 y ago

Hi Carla,
Kindly refer me to your colleagues who can help me to resolve the problem Smiley Happy
Thanks

Carla_P

Moderator

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5.5K Messages

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3.2K Points

1 y ago

Please send them a message on Facebook or Twitter. Click either of the underlined words which will redirect you to a new page. Thanks

 

Carla_P

Moderator

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5.5K Messages

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3.2K Points

1 y ago

Hi @SiahKimWeng, apologies for the inconvenience. I'd be happy to assist you. however, we need to refer you to my colleagues on Facebook or Twitter as this will require us to check your number settings back end, which we can't access here.

 

We also would like to welcome you on Greenr Community. Many thanks for joining us here. 😀

 

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