URGENT - not receiving OTP from overseas

Hi Jere, 

Restarting the phone doesn't help. I have sent you a PM yesterday, waiting for a response. Please help to get this resolved soon. I badly need to receive SMS and my OTP. Thank you in advance. 

We have replied you via PM. Thank you 

Hi Lance, let us know if the issue persist after restarting the mobile device, do also provide me with your prepaid number via PM >> HERE << Thank you 

Hi Lance, we have replied you via PM. Thank you

Hi Jeremy, 

I replied via PM. Please check and let me know. Thanks. 

Please, can anyone attend to my concern and finally resolve this? It has been dragging on for about a week now. 

I have the same issue, can you please help me too? Thank you.

Hi Patrick, I've responded to your PM. Thank you.

I have same issue. I need to recieve otp urgrnt today but I csnnot as I am in malaysia. Pls help

Hi @Shbtan, did you activate your roaming service before leaving SG? If yes, ensure that your device’s data roaming setting is switched on? Also, try to manually connect to a network instead of automatic. Additionally, make sure that your device’s APN setting is set to "shppd" if you're on prepaid or “shwap" for postpaid.

If the issue still persists, I highly suggest that you contact StarHub on Facebook or Twitter as this will require us to check your number settings' back end, which I don't have access to.