Respected Commentator
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4 Messages
Fri, Apr 12, 2019 8:00 PM
URGENT - not receiving OTP from overseas
Hi, I am currently overseas and I urgently need to receive my OTP but I am not receiving any SMSes. Please help ASAP.
Question
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Updated
a year ago
5.7K
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Responses
Accepted Solution
LanceT26
Respected Commentator
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4 Messages
2 years ago
Hi Jere,
Restarting the phone doesn't help. I have sent you a PM yesterday, waiting for a response. Please help to get this resolved soon. I badly need to receive SMS and my OTP. Thank you in advance.
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Accepted Solution
Jere_Lim
Community Manager
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1.1K Messages
2 years ago
We have replied you via PM. Thank you
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Jere_Lim
Community Manager
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1.1K Messages
2 years ago
Hi Lance, let us know if the issue persist after restarting the mobile device, do also provide me with your prepaid number via PM >> HERE << Thank you
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Jere_Lim
Community Manager
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1.1K Messages
2 years ago
Hi Lance, we have replied you via PM. Thank you
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LanceT26
Respected Commentator
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4 Messages
2 years ago
Hi Jeremy,
I replied via PM. Please check and let me know. Thanks.
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LanceT26
Respected Commentator
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4 Messages
2 years ago
Please, can anyone attend to my concern and finally resolve this? It has been dragging on for about a week now.
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patricknaval
New Commentator
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1 Message
2 years ago
I have the same issue, can you please help me too? Thank you.
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Lyn L
Community Manager
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643 Messages
2 years ago
Hi Patrick, I've responded to your PM. Thank you.
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Shbtan
New Commentator
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1 Message
a year ago
I have same issue. I need to recieve otp urgrnt today but I csnnot as I am in malaysia. Pls help
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Carla_P
Moderator
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3.2K Messages
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1.2K Points
a year ago
Hi @Shbtan, did you activate your roaming service before leaving SG? If yes, ensure that your device’s data roaming setting is switched on? Also, try to manually connect to a network instead of automatic. Additionally, make sure that your device’s APN setting is set to "shppd" if you're on prepaid or “shwap" for postpaid.
If the issue still persists, I highly suggest that you contact StarHub on Facebook or Twitter as this will require us to check your number settings' back end, which I don't have access to.
~ Carla
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