donnadoligol's profile

Senior Commentator

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3 Messages

Wed, May 13, 2020 7:00 AM

urgent need to activate international roaming

Please help i cannot activate International Roaming. it will always prompt that i am not eligible to add this service.

Carla_P

Moderator

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5.5K Messages

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3.2K Points

1 y ago

Hi @donnadoligol, are you on postpaid or prepaid? 

Senior Commentator

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3 Messages

1 y ago

postpade

 

thanks 

 

donna

Carla_P

Moderator

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5.5K Messages

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3.2K Points

1 y ago

Are you able to access My StarHub App (MSA)? If yes, you can activate international roaming through MSA. But, if you don't have access to the app, please reach out to my colleagues on Facebook or Twitter for further assistance. 

 

Senior Commentator

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3 Messages

1 y ago

i can access but i am not allowed to add international roaming my bundle. anything that i need to do in order for my to access my roaming. i am already here in phippines and i will be back in 3 months. i need to access my internal roaming for me to access all the otp for my banking transaction and others. 

 

thank you

Carla_P

Moderator

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5.5K Messages

 • 

3.2K Points

1 y ago

In this case, we highly suggest you contact our Customer Care Support Team on Facebook or Twitter as this will require us to check your account details to further assist you. Sorry, we can't access your account here on the Community. 

 

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