rachelyong83's profile

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Tue, Apr 7, 2020 6:00 AM

Unable to receive OTP while in Malaysia

Hi, my post paid plan comes with free international roaming (and it is activated) but i am not able to receive OTP while in Malaysia. Could you please help? Thanks.

Carla_P

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2 y ago

Hi @rachelyong83, are you connected to a network? Please ensure your device’s data roaming setting is switched on. You may set your Network Selection in your device to manually connect to a network instead. Also, please check that your device’s APN setting is set to “shwap."

 

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