terrywongmh's profile

Valued Commentator

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2 Messages

Mon, Nov 12, 2018 12:00 AM

Unable to enable personal hotspot on Happy Travel Card, iPhone 5

Hi, tried adjusting my APN setting as advised but still unable to enable personal hotspot. Kindly advise. Am currently in Canada, using an iPhone 5 (iOS 10.3.3).

 

Was also advised that certain destinations do not allow the use of personal hotspots. Is this true?

Responses

JacksonTZG

Community Manager

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602 Messages

3 y ago

Hi terrywongmh

 

May I understand if you were connected to Rogers Communications on the phone with the Happy Travel SIM card? Was there any error messages that you encountered?

 

In the meantime, do also provide us with your registered name and service number by clicking the words bracketed by the arrows here > via Private Message < so that we can assist you. 

 

If possible, do attach any error messages that you've encountered via your response as well, thank you.

 

Valued Commentator

 • 

2 Messages

3 y ago

Hi Jackson, sent you a private message. Can i get an update on this please?

JacksonTZG

Community Manager

 • 

602 Messages

3 y ago

Hi Terry

 

I've received your PM and will attend to it shortly. Sincere apologies on the late response. 

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